Apply suggestions from code review

Author: hfxsd

TOC-tidb-cloud-essential.md

@@ -691,7 +691,7 @@
     - Connected: IM Interaction for Support Tickets
       - [Interact with Support Tickets via Slack](/tidb-cloud/connected-slack-ticket-interaction.md)
       - [Interact with Support Tickets via Lark](/tidb-cloud/connected-lark-ticket-interaction.md)
-  - [Working with Support Team](/tidb-cloud/tidb-cloud-support.md)
+  - [Work with the Support Team](/tidb-cloud/tidb-cloud-support.md)
 - FAQs
   - [TiDB Cloud FAQs](/tidb-cloud/tidb-cloud-faq.md)
 - [Glossary](/tidb-cloud/tidb-cloud-glossary.md)

TOC-tidb-cloud-premium.md

@@ -639,7 +639,7 @@
     - Connected: IM Interaction for Support Tickets
       - [Interact with Support Tickets via Slack](/tidb-cloud/connected-slack-ticket-interaction.md)
       - [Interact with Support Tickets via Lark](/tidb-cloud/connected-lark-ticket-interaction.md)
-  - [Working with Support Team](/tidb-cloud/tidb-cloud-support.md)
+  - [Work with the Support Team](/tidb-cloud/tidb-cloud-support.md)
 - FAQs
   - [TiDB Cloud FAQs](/tidb-cloud/tidb-cloud-faq.md)
 - [Glossary](/tidb-cloud/tidb-cloud-glossary.md)

TOC-tidb-cloud-starter.md

@@ -702,7 +702,7 @@
     - Connected: IM Interaction for Support Tickets
       - [Interact with Support Tickets via Slack](/tidb-cloud/connected-slack-ticket-interaction.md)
       - [Interact with Support Tickets via Lark](/tidb-cloud/connected-lark-ticket-interaction.md)
-  - [Working with Support Team](/tidb-cloud/tidb-cloud-support.md)
+  - [Work with the Support Team](/tidb-cloud/tidb-cloud-support.md)
 - FAQs
   - [TiDB Cloud FAQs](/tidb-cloud/tidb-cloud-faq.md)
   - [{{{ .starter }}} FAQs](/tidb-cloud/serverless-faqs.md)

TOC-tidb-cloud.md

@@ -759,7 +759,7 @@
     - Connected: IM Interaction for Support Tickets
       - [Interact with Support Tickets via Slack](/tidb-cloud/connected-slack-ticket-interaction.md)
       - [Interact with Support Tickets via Lark](/tidb-cloud/connected-lark-ticket-interaction.md)
-  - [Working with Support Team](/tidb-cloud/tidb-cloud-support.md)
+  - [Work with the Support Team](/tidb-cloud/tidb-cloud-support.md)
 - FAQs
   - [TiDB Cloud FAQs](/tidb-cloud/tidb-cloud-faq.md)
 - [Glossary](/tidb-cloud/tidb-cloud-glossary.md)

tidb-cloud/connected-care-overview.md

@@ -73,20 +73,27 @@ With these new features, the Connected Care services offer you better connectivi
 
 - New **Basic** plan: customers will be guided to join the active community channels ([Slack](https://slack.tidb.io/invite?team=tidb-community&channel=everyone&ref=pingcap) and [Discord](https://discord.com/invite/KVRZBR2DrG)), where they can engage with other community members and interact with [TiDB.AI](https://tidb.ai/) for technical assistance.
 
-## Support Channels
+## Support channels
 
 TiDB Cloud provides multiple support channels to help you get assistance, depending on the type of issue and your support plan.
 
 - Support Tickets ([Help Center](https://docs.pingcap.com/tidbcloud/tidb-cloud-support/))
+
     A ticket-based support channel for issues that require direct assistance from our global support team. [Billing and account-related tickets](https://docs.pingcap.com/tidbcloud/tidb-cloud-support/#create-an-account-or-billing-support-ticket) are available to all TiDB Cloud users. [Technical support tickets](https://docs.pingcap.com/tidbcloud/tidb-cloud-support/#create-a-technical-support-ticket) with guaranteed response times are available for paid support plans. Users without a paid support plan can ask technical questions through the Community channels.
+
     For the Enterprise and Premium support plans, the following enhanced capabilities are included. For more details, please refer to [Connected Care Details](https://docs.pingcap.com/tidbcloud/connected-care-detail/).
+
     - Faster response times with defined SLAs
     - Real-time communication through IM-based support
     - Proactive support programs such as [Clinic](https://docs.pingcap.com/tidbcloud/tidb-cloud-clinic/)
     - Dedicated or named support roles (for example, Technical Account Managers, TAMs)
+
 - Community ([Slack](https://slack.tidb.io/invite?team=tidb-community&channel=everyone&ref=pingcap) / [Discord](https://discord.com/invite/KVRZBR2DrG))
+
     Open discussion channels where you can ask questions, share experiences, and get guidance from the community and PingCAP engineers. These channels are best for general questions, usage discussions, and non-urgent technical issues.
+
 - [TiDB.AI](https://tidb.ai/)
+
     An AI-powered assistant that helps answer common technical questions and documentation-related issues. Best for quick, self-service help.
 
 ## Transition to Connected Care

tidb-cloud/tidb-cloud-support.md

@@ -1,9 +1,9 @@
 ---
-title: Working with Support Team
+title: Work with the Support Team
 summary: Learn how to contact the support team of TiDB Cloud.
 ---
 
-# Working with Support Team
+# Work with the Support Team
 
 TiDB Cloud offers tiered support plan offerings tailored to meet your needs. This document describes how to send support requests through the PingCAP Help Center portal. If you are looking for more information about our support offerings, see [Connected Care Details](/tidb-cloud/connected-care-detail.md).