diff --git a/lib/plausible_web/templates/email/csv_import.html.heex b/lib/plausible_web/templates/email/csv_import.html.heex
index 8fc1b160be85..f10261368ab1 100644
--- a/lib/plausible_web/templates/email/csv_import.html.heex
+++ b/lib/plausible_web/templates/email/csv_import.html.heex
@@ -1,15 +1,10 @@
 <%= if @success do %>
-  Your CSV import has completed successfully. The Plausible dashboard for {@site_import.site.domain} now contains historical imported data from {date_format(
+  Your CSV import has completed successfully. The Plausible dashboard for {@site_import.site.domain} now contains historical data from {date_format(
     @site_import.start_date
-  )} to {date_format(@site_import.end_date)}
+  )} to {date_format(@site_import.end_date)}.
   <br /><br />
-  <a href={@link}>Click here</a>
-  to view your dashboard.
+  <a href={@link}>View your dashboard</a>.
 <% else %>
   Unfortunately, your CSV import for {@site_import.site.domain} did not complete successfully. Sorry about that!
-  <br /><br /> Please try to do the import once again.
-  <%= if ee?() do %>
-    <br /> <br />
-    Please reply to this email to let us know if you're still experiencing issues with the import.
-  <% end %>
+  <br /><br /> Please ensure that your CSV files follow <a href="https://plausible.io/docs/csv-import#csv-format-guidelines">our format guidelines</a> and try the import again.
 <% end %>