Update troubleshoot-integration.md

Author: metmarkosaric

docs/troubleshoot-integration.md

@@ -14,8 +14,18 @@ Our testing tool will launch automatically from the blinking green dot screen to
 
 <img alt="Integration verification tool" src={useBaseUrl('img/integration-verification-tool.png')} />
 
+### Launch the Plausible testing tool from your site settings
+
+Have you made any changes to your integration? You can launch our testing tool at any time from your [site settings](website-settings.md) to verify whether the changes you made has worked.
+
 Did our testing tool detect an issue with your integration? Or is there something unusual about the data you're seeing? See how to troubleshoot the most common issues below.
 
+## Did you block a specific segment of traffic using Shields?
+
+The **Shields** feature lets you block visits from being recorded based on IP addresses, hostnames, countries or specific pages.
+
+If your own visits are missing, check whether you have added any [Shields rules](excluding.md) that might be excluding them. Review the list of active rules for this site and make sure none of them apply to your current location or setup.
+
 ## Have you added the Plausible snippet into your site?
 
 We've put together [many integration guides](integration-guides.md) that cover popular website builders and content management systems (CMS) such as WordPress and Ghost. Thanks to the members of our community, there are also community integrations and plugins for several frameworks such as Hugo and GatsbyJS. These can help you set up and start counting your site visitors in no time.
@@ -89,14 +99,6 @@ All referral sources are counted only when they start a new session on your site
 
 The fact that the referral sources are counted only when they start a new session on your site prevents external domains such as a payment gateway that the user is being taken through to show up in the referrers list. No need for you to manually exclude referrers.
 
-## Launch the Plausible testing tool from your site settings
-
-Have you made any changes to your integration? You can launch our testing tool at any time from your [site settings](website-settings.md) to verify whether the changes you made has worked.
-
-You can also use the tools that are built into your browser, such as the [Chrome](https://developer.chrome.com/docs/devtools/open/), [Safari](https://support.apple.com/en-gb/guide/safari/sfri20948/mac) and [Firefox](https://firefox-source-docs.mozilla.org/devtools-user/) developer tools to manually confirm that Plausible is working on your site. See the instructions below.
-
-Do you need further help with your integration? Do [contact us](https://plausible.io/contact). We're here to help.
-
 <details>
 
 <summary>
@@ -105,7 +107,7 @@ Do you need further help with your integration? Do [contact us](https://plausibl
 
 </summary>
 
-In some cases, our automated testing tool may not be able to check your site. In those cases, a manual check is needed:
+In some cases, our automated testing tool may not be able to check your site. In those cases, a manual check is needed. You can use the tools that are built into your browser, such as the [Chrome](https://developer.chrome.com/docs/devtools/open/), [Safari](https://support.apple.com/en-gb/guide/safari/sfri20948/mac) and [Firefox](https://firefox-source-docs.mozilla.org/devtools-user/) developer tools to manually confirm that Plausible is working on your site.
 
 ### Check for the Plausible snippet in your source code