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Smart Incident Categorizer using AI

Description

Automatically categorizes incidents using OpenAI GPT-3.5 based on description content.

Use Case

  • Auto-assigns category when incidents are created without category
  • Reduces manual categorization effort
  • Improves consistency in incident classification

Setup

  1. Create system property: openai.api.key with your OpenAI API key
  2. Create Business Rule on incident table
  3. Set to run before insert when category is empty

Categories

Returns one of: network, hardware, software, database, security, email

Testing

Create incident without category - verify auto-assignment in work notes.