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@@ -3,28 +3,34 @@ title: "PDCP FAQ"
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description: "Frequently Asked Questions about ProjectDiscovery Cloud Platform"
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sidebarTitle: "FAQ"
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---
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<Tip>Sign up for [ProjectDiscovery Cloud Platform](https://cloud.projectdiscovery.io/)</Tip>
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## Summary
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Check out the Frequently Asked Questions on this page to learn about general usage for ProjectDiscovery Cloud Platform (PDCP). We cover topics around data, system settings and administration, and pricing info.
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<Tip>
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Sign up for [ProjectDiscovery Cloud
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Platform](https://cloud.projectdiscovery.io/)
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</Tip>
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## Summary
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Check out the Frequently Asked Questions on this page to learn about general usage for ProjectDiscovery Cloud Platform (PDCP). We cover topics around data, system settings and administration, and pricing info.
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### Other FAQs
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Are you looking for details about certain features? Check out our feature-specific FAQs for additional details.
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-[Assets FAQ](cloud/assets/overview#faq)
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-[Scanning FAQ](/cloud/scanning/overview#faq)
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-[Nuclei Templates FAQ](/cloud/editor/faq)
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Are you looking for details about certain features? Check out our feature-specific FAQs for additional details.
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-[Assets FAQ](cloud/assets/overview#faq)
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-[Scanning FAQ](/cloud/scanning/overview#faq)
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-[Nuclei Templates FAQ](/cloud/editor/faq)
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Questions about the product that you don't see covered here - we want to know!
<Accordiontitle="Where can I find the terms/user agreement?">
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You can find our [terms of use](https://projectdiscovery.io/terms) here.
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You can find our [terms of use](https://projectdiscovery.io/terms) here.
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</Accordion>
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If you have questions, don't hesitate to reach out - [email protected]!
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*Note: Unauthorized scans that lead to abuse reports will result in account suspension.*
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_Note: Unauthorized scans that lead to abuse reports will result in account suspension._
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</Accordion>
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<Accordiontitle="What browsers are supported?">
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ProjectDiscovery Cloud Platform works best on chromium-based browsers.
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ProjectDiscovery Cloud Platform works best on chromium-based browsers.
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</Accordion>
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For questions about ProjectDiscovery Cloud Platform first we recommend exploring our Documentation. Trigger our AI-based search with a question or phrase.
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If you can't find what you need here - [email us](mailto:[email protected]), we're here to help!
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</Accordion>
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<Accordiontitle="Can I add my team to my environment?">
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Yes, with a Pro subscription you can have up to 10 team members. If you need support for a larger team, [get in touch](mailto:[email protected]) and we'll be happy to talk about a custom setup.
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Yes, with a Pro subscription you can have up to 10 team members. If you need support for a larger team, [get in touch](mailto:[email protected]) and we'll be happy to talk about a custom setup.
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</Accordion>
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<Accordiontitle="What does ProjectDiscovery do with my vulnerability data?">
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ProjectDiscovery treats all vulnerability data and custom templates as private customer data. We do not share or sell this data and maintain strict protocols internally to limit access to your data.
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ProjectDiscovery treats all vulnerability data and custom templates as private customer data. We do not share or sell this data and maintain strict protocols internally to limit access to your data.
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This also applies to any information entered into our [AI template editor](/cloud/editor/overview). We are SOC 2 compliant and our latest security reports can be requested from our Trust Center at security.projectdiscovery.io.
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This also applies to any information entered into our [AI template editor](/cloud/editor/overview). We are SOC 2 compliant and our latest security reports can be requested from our Trust Center at security.projectdiscovery.io.
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</Accordion>
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<Accordiontitle="Where does ProjectDiscovery Cloud Platform data reside?">
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ProjectDiscovery Cloud Platform data resides with our cloud infrastructure partners. We maintain several relationships with leading global cloud providers.
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We are SOC 2 compliant and our latest security reports can be requested from our Trust Center at security.projectdiscovery.io.
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ProjectDiscovery Cloud Platform data resides with our cloud infrastructure partners. We maintain several relationships with leading global cloud providers.
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We are SOC 2 compliant and our latest security reports can be requested from our Trust Center at security.projectdiscovery.io.
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</Accordion>
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<Accordiontitle="Can I self-host ProjectDiscovery Cloud Platform?">
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We are working on an on-prem version of our Cloud Platform. Get in touch with us at [email protected] to share more about your requirements and learn about our product roadmap for upcoming features.
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We are working on an on-prem version of our Cloud Platform. Get in touch with us at [email protected] to share more about your requirements and learn about our product roadmap for upcoming features.
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</Accordion>
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</AccordionGroup>
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## Pricing
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## Pricing
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<AccordionGroup>
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<Accordiontitle="How many assets can I monitor on the Pro plan?">
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Our Pro plan enables users to scan up to 1,000 unique assets per month. If you need higher scanning capacity for your workflows, please contact us at [[email protected]](mailto:[email protected]).
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<Accordiontitle="What do I get when I sign up for Pro?">
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Joining our Pro tier starts at $100/month. Check out [our Pricing Page](https://projectdiscovery.io/pricing) for more information.
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A unique asset is a combination of host (subdomain or IP) and port. Once scanned, you can rescan any asset again without extra cost for the rest of the month.
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</Accordion>
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<Accordiontitle="What is a scan?">
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A scan is a single evaluation for vulnerabilities (i.e., a scan powered by the Nuclei engine) of a single asset (an IP, URL, Domain) using any number of Nuclei templates.
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- Learn more about our [Nuclei templates](/templates/introduction) and our Cloud Platform [template editor](/cloud/editor/overview).
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</Accordion>
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<Accordiontitle="How do scan tokens work?">
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A single scan token provides one scan. Tokens are offered in a subscription model and can be revised at any time (increased or decreased in subscription).
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- Tokens are withdrawn from an account after a scan has been initiated.
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- If you cancel a scan within the first 2 minutes, tokens are refunded to your account.
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- Tokens are refunded for any scans that fail to complete.
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- Unused tokens do not roll over from month to month.
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</Accordion>
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<Accordiontitle="How do I subscribe to ProjectDiscovery Cloud Platform?">
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If you have an existing ProjectDiscovery Cloud Platform account, you can subscribe under Settings --> Billing to purchase scan tokens.
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- For new users, visit https://cloud.projectdiscovery.io/ to sign up.
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</Accordion>
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<Accordiontitle="What happens if I reach my scan limit?">
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You will be notified prior to running a scan if you do not have sufficient tokens to complete the scan. You can reconfigure the scan with fewer assets or upgrade your account to purchase more tokens.
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<Accordiontitle="What happens if I reach my limit on the Pro plan?">
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You will be notified prior to running a scan if you are likely to exceed your limits for the month. Assets are deduplicated after scan initiation, so a scan can still complete if there are sufficient credits after deduplication. If not, we will scan as many assets as possible before you hit your limit.
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</Accordion>
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Alternatively, you can reconfigure your scan with fewer assets. If you need higher scanning capacity for your workflows, please contact us at [[email protected]](mailto:[email protected]).
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<Accordiontitle="How do I upgrade my plan to get more tokens?">
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Upgrades are available in the Billing section of the Settings page. This can be done at any time within a billing cycle and you will immediately get access to the additional tokens from the upgrade. Upgrading a plan increases the subscription amount for future billing cycles unless you decide to downgrade.
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You can upgrade to up to 14,000 tokens per month or a $1,000 / mo plan.
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If your workflows require greater scanning capacity, please reach out to us at [email protected].
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</Accordion>
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<Accordiontitle="How do I downgrade my plan?">
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You can downgrade your plan in the Billing section of the Settings page. This can be done at any time within a billing cycle. The new plan subscription will take effect at the following billing cycle.
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Remaining tokens from the current billing cycle will still be available to use through the end of the billing period.
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</Accordion>
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<Accordiontitle="How do I cancel my subscription? Can I get a refund?">
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You can cancel in the Billing section of the Settings page at any time. Unfortunately we do not offer full or partial refunds.
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If you have issues or questions, contact [email protected] and we will do our best to help you out.
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</Accordion>
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</Accordion>
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<Accordiontitle="What form of payment do you accept?">
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<Accordiontitle="How do I subscribe?">
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For new users, visit [https://cloud.projectdiscovery.io/](https://cloud.projectdiscovery.io/) to sign up.
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Our primary payment method is via credit card invoiced in USD. For ACH payments or other custom payment requirements, please reach out to [email protected].
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For existing users, visit **Settings –> Billing** to set up your subscription.
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</Accordion>
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</Accordion>
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<Accordiontitle="Do you have special pricing for open source projects or non-profits?">
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<Accordiontitle="How do I manage my subscription?">
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Changes to subscriptions are available in the Billing section of the Settings
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page. If you are the team owner, you will also be able to view past invoices
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under the Billing section of the Settings page.
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</Accordion>
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We support custom pricing and are happy to talk with you about your requirements.
<Accordiontitle="What form of payment do you accept?">
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Our primary payment method is via credit card invoiced in USD. For ACH payments or other custom payment requirements, please reach out to [[email protected]](mailto:[email protected]).
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