Create README.md

Author: binford2k

README.md

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+# Public Puppet Enterprise Issue Reporting
+
+This repository will allow public community members to file bug reports, doc change
+requests, and feature request against Puppet Enterprise and closed source components.
+If you're filing an issue on an open source project such as Puppet or Facter, please
+use those repositories directly.
+
+The PE Engineering teams regularly monitors and triages issues and requests
+here. Planning and roadmap activity takes place internally, so you may not see much
+activity until engineering begins actively working on a reported issue.
+
+:bulb: Note that there are no SLA agreements for issues filed in this way and customer
+reports take priority. If you have a support contract, you should raise issues via
+[support request](https://support.puppet.com/) to get them resolved expediently.
+
+:bulb: Note: As this is a public repo, please avoid including any confidential or sensitive information in issues filed.
+
+## Filing issues
+
+1. Use the [`Issues`](https://github.com/puppetlabs/cem_issues/issues) tab above to get started
+1. Search through the existing queue to see if your concern has already been reported. 
+    * If it has been, then comment with any additional information or react with a 👍
+      to add your support. You’ll get any future notifications of activity on that ticket.
+    * If not, then file your own issue, following the issue template to include as much
+      helpful detail as you can.
+
+Thank you so much for helping us improve our products!
+
+### Useful resources
+
+|                                   |                                                         |
+| --------------------------------- | ------------------------------------------------------- |
+| **Puppet Enterprise Docs**        | [PE User Guide](https://www.puppet.com/docs/pe/latest/pe_user_guide.html) |
+|                                   | [Patterns and Tactics](https://www.puppet.com/docs/patterns-and-tactics/latest/patterns-and-tactics) |
+| **Filing Support Requests**       | [Puppet Support Portal](https://support.puppet.com/)    |
+| **Puppet Community Slack**        | Talk to us in the [`#puppet`](http://puppetcommunity.slack.com/app_redirect?channel=puppet) or [`#puppet-enterprise`](http://puppetcommunity.slack.com/app_redirect?channel=puppet-enterprise) Slack channels in the [Puppet Community](https://www.puppet.com/community) |