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<html dir="ltr">
<head>
<title></title>
</head>
<body>
<table border="0" cellpadding="0" cellspacing="0" width="630">
<tbody>
<tr align="center">
<td style="color: rgb(77, 77, 77); font-family: Tahoma, serif; font-size: 11px"><span id="A399E3EC20E5492DB31365A1D5D0F98F" style="font-family: Tahoma; font-size: 10pt">*** Please enter replies above this line ***</span></td>
</tr>
<tr align="center">
<td><img alt="" border="0" height="101" hspace="0" src="https://i.imgur.com/JYRL0Gj.png" style="width: 550px; height: 140px; margin-top: 0px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; border: 0px solid black" vspace="0" width="275" /></td>
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<div><span id="A399E3EC20E5492DB31365A1D5D0F98F" style="font-family: Tahoma; font-size: 10pt"><font color="#999999" face="Tahoma" size="2">You are receiving this message because a ticket was created for your company. </font></span></div>
<table bgcolor="#ffffff" cellpadding="20" cellspacing="0" style="border: 1px solid rgb(204, 204, 204)" width="590">
<tbody>
<tr align="left">
<td style="color: rgb(77, 77, 77); line-height: 25px; font-family: Tahoma, serif; font-size: 14px">
<div style="text-transform: uppercase; line-height: 30px; font-family: Tahoma; font-size: 25px; font-weight: bold"><span id="A399E3EC20E5492DB31365A1D5D0F98F" style="font-family: Tahoma; font-size: 10pt">Ticket #</span><span style="font-family: Tahoma; font-size: 10pt">[srnumber] : [srsummary]</span></div>
<p><span id="A399E3EC20E5492DB31365A1D5D0F98F" style="font-family: Tahoma; font-size: 10pt">Dear </span><span style="font-family: Tahoma; font-size: 10pt">[contactfirstname],</span></p>
<p><span id="A399E3EC20E5492DB31365A1D5D0F98F" style="font-family: Tahoma; font-size: 10pt">Thank you for contacting us. A service ticket "</span><span style="font-family: Tahoma; font-size: 10pt"><strong>[srnumber]</strong>" has been created for <strong>[companyname]</strong>. We will attend to your ticket as soon as possible. The details of the ticket are listed below. When replying to this ticket, please ensure that the ticket number is included in the email subject line.</span></p>
<ul>
<li><span id="A399E3EC20E5492DB31365A1D5D0F98F" style="font-family: Tahoma; font-size: 10pt">Ticket #:<span class="Apple-tab-span" style="white-space: pre"> </span></span><span style="font-family: Tahoma; font-size: 10pt">[srnumber] </span></li>
<li><span id="A399E3EC20E5492DB31365A1D5D0F98F" style="font-family: Tahoma; font-size: 10pt">Title: <span class="Apple-tab-span" style="white-space: pre"> </span></span><span style="font-family: Tahoma; font-size: 10pt">[srsummary] </span></li>
</ul>
<p> </p>
<table border="0" cellpadding="0" cellspacing="0" style="color: rgb(77, 77, 77); font-family: Tahoma, serif; font-size: 14px">
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<td><span id="A399E3EC20E5492DB31365A1D5D0F98F" style="font-family: Tahoma; font-size: 10pt"><span style="font-family: Tahoma; font-size: 10pt"><img alt="" height="38" src="https://i.imgur.com/JYRL0Gj.png" width="150" /></span></span><br />
<span style="font-family: Tahoma; font-size: 10pt"><span style="font-family: Tahoma; font-size: 10pt"><span style="font-size: 11px; font-family: "Arial Black", sans-serif; color: #1F497D">Phone: (530) 230-2587<br />
<a href="http://goengageit.com" target="_blank">http://goengageit.com</a><br />
For support or service, please email:<br />
<a href="mailto:helpdesk@goengageit.com?subject=%3CSummary%20of%20Problem%20Here%3E&body=%3CDescription%20and%20pertinent%20details%20here%3E" target="_blank">helpdesk@goengageit.com</a></span></span></span></td>
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<p style="font-family: Tahoma, serif; font-size: 14px"><span id="A399E3EC20E5492DB31365A1D5D0F98F" style="font-family: Tahoma; font-size: 10pt">You can access your service ticket via our client portal by clicking the following link: <a href="[customerportalurl]">Click Here</a></span><span style="font-family: Tahoma; font-size: 10pt">. If you do not have access to the client portal and would like to use it, please let us know. </span></p>
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