Error on order confirmation screen

[vinoxo]

A customer reported an error after making the payment. Please see attached.

[zaaidaann]

whats your prestashop verson ?

[vinoxo]

Hi, The version used is 1.7.8.7 Thanks, Vinoth

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On 29 Jan 2023, 13:56 +0530, ZAIDAN ***@***.***>, wrote: whats your prestashop verson ? — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: ***@***.***>

[vinoxo]

Any updates on the fix please? Thanks, Vinoth Vinoth

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On 29 Jan 2023, 13:56 +0530, ZAIDAN ***@***.***>, wrote: whats your prestashop verson ? — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: ***@***.***>

[zaaidaann]

whats your php version set ?

[zaaidaann]

also please mention the razorpay module version

[vinoxo]

Php version is 7.4.13 Thanks, Vinoth

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On 4 Feb 2023, 21:56 +0530, ZAIDAN ***@***.***>, wrote: whats your php version set ? — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: ***@***.***>

[vinoxo]

Razorpay module version is 2.5.1 Thanks, Vinoth

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On 4 Feb 2023, 21:57 +0530, ZAIDAN ***@***.***>, wrote: also please mention the razorpay module version — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: ***@***.***>

[zaaidaann]

currently testing this modules works fine for me on prestashop 1.7.8.8
php 7.4.33

[vinoxo]

Ok. Do you want me to upgrade the php and prestashop version? Thanks, Vinoth

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On 4 Feb 2023, 22:02 +0530, ZAIDAN ***@***.***>, wrote: currently testing this modules works fine for me on prestashop 1.7.8.8 php 7.4.33 — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: ***@***.***>

[zaaidaann]

no dont update to prestashop version 8.0.0 or 8.0.1
it wont work there

try to alter your php to 8.0 then degrade it back to 7.4

[vinoxo]

Ok...let me give it a try. Thanks, Vinoth

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On 4 Feb 2023, 22:07 +0530, ZAIDAN ***@***.***>, wrote: no dont update to prestashop version 8.0.0 or 8.0.1 it wont work there try to alter your php to 8.0 then degrade it back to 7.4 — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: ***@***.***>

[vinoxo]

Hi, I upgraded the php version to 7.4.33 and the prestashop version to 1.7.8.8 It is still not working. Thanks, Vinoth

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On 4 Feb 2023, 22:08 +0530, Vinoxo Limited ***@***.***>, wrote: Ok...let me give it a try. Thanks, Vinoth On 4 Feb 2023, 22:07 +0530, ZAIDAN ***@***.***>, wrote: > no dont update to prestashop version 8.0.0 or 8.0.1 > it wont work there > try to alter your php to 8.0 then degrade it back to 7.4 > — > Reply to this email directly, view it on GitHub, or unsubscribe. > You are receiving this because you authored the thread.Message ID: ***@***.***>

[vinoxo]

I tried upgrading the php version to 8 and downgraded back to 7.4.33. Its still not working. Regards, Vinoth

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On 4 Feb 2023, 22:07 +0530, ZAIDAN ***@***.***>, wrote: no dont update to prestashop version 8.0.0 or 8.0.1 it wont work there try to alter your php to 8.0 then degrade it back to 7.4 — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: ***@***.***>

[vinoxo]

It will be great if you can update the plugin. Thanks, Vinoth

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On 4 Feb 2023, 22:07 +0530, ZAIDAN ***@***.***>, wrote: no dont update to prestashop version 8.0.0 or 8.0.1 it wont work there try to alter your php to 8.0 then degrade it back to 7.4 — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: ***@***.***>

[vinoxo]

Is it possible to have team viewer session with you? Please confirm. Thanks, Vinoth

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On 4 Feb 2023, 22:07 +0530, ZAIDAN ***@***.***>, wrote: no dont update to prestashop version 8.0.0 or 8.0.1 it wont work there try to alter your php to 8.0 then degrade it back to 7.4 — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: ***@***.***>