D555 doesn't work after tentative fw update

[giusetalarico]

As subject: after a tentative fw update using Viewer on Windows (from stock fw to 7.56.37618.4188), this D555 doesn't appear in any rs tools.
Using lsusb I only see that thing.

Any idea?

[MartyG-RealSense]

Hi @giusetalarico If you are on a DDS ethernet connection, is the D555 camera detected if you run rs-dds-config before rs-enumerate-devices please?

rs-dds-config
rs-enumerate-devices

[giusetalarico]

No, it doesn’t get recognized even with DDS tool.

[MartyG-RealSense]

Thank you for testing.

I will discuss your issue with my RealSense colleagues. Thanks very much for your patience.

[MartyG-RealSense]

My colleagues have asked where the camera was purchased from. Was it the official RealSense online store, please?

https://store.realsenseai.com/

[giusetalarico]

Yes, it was purchased from Realsense official store.
Label says:
Model: D555
N38334 - 200
s/n 419222301139

Order should be either #000185400 or #000180438.

[MartyG-RealSense]

Thank you. If you purchased from the RealSense Store then you can return the camera under warranty to the store and they will handle the return and send you a shipping label.

You can contact the store using the web contact form below, selecting the topic as 'Return/Warranty'.

https://www.realsenseai.com/realsense-e-commerce-store-inquiry/