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💡[Feature]: Add emotion classification from text #1327

@mehul-m-prajapati

Description

@mehul-m-prajapati

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Feature Description

Creating an Emotion Recognition system from text involves using natural language processing (NLP) techniques to classify text into emotional categories.

Use Case

  1. Customer Support
    Sentiment Analysis: Automatically classify customer inquiries or complaints to identify emotional tone (e.g., anger, frustration) and route them to the appropriate support tier.
    Response Generation: Tailor responses based on detected emotions, improving customer satisfaction.
  2. Social Media Monitoring
    Brand Sentiment Tracking: Analyze user comments and posts about a brand to gauge public sentiment and emotions related to products or services.
    Crisis Management: Detect negative emotions in real-time during brand crises to respond swiftly and effectively.

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Priority

High

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  • I have read the Contributing Guidelines
  • I'm a GSSOC'24 contributor
  • I want to work on this issue

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