Merge pull request #2151 from redis/DOC-5731

RC: Add troubleshooting page, links to support KB, and links to client production recommendations

Author: cmilesb

content/operate/rc/billing-and-payments.md

@@ -116,4 +116,12 @@ For any special circumstances that may warrant a refund, please contact [Support
 
 ## Download cost report
 
-{{< embed-md "rc-cost-report-csv.md" >}}
+{{< embed-md "rc-cost-report-csv.md" >}}
+
+## Troubleshoot
+
+See [Billing](https://support.redislabs.com/hc/en-us/categories/26174537325842-Billing) on the Redis knowledge base for help troubleshooting billing issues:
+- [Resolving payment failures in Redis Cloud](https://support.redislabs.com/hc/en-us/articles/26266042933522-Resolving-Payment-Failures-in-Redis-Cloud)
+- [Credit card retry behavior and troubleshooting](https://support.redislabs.com/hc/en-us/articles/27697187187986-Credit-Card-Retry-Behavior-and-Troubleshooting)
+- [Access invoices and payment links](https://support.redislabs.com/hc/en-us/articles/26265945230226-Access-Invoices-and-Payment-Links-in-the-Portal)
+- [How to find payment information](https://support.redislabs.com/hc/en-us/articles/26266104144914-How-to-Find-Payment-Information)

content/operate/rc/cloud-integrations/aws-marketplace/_index.md

@@ -57,4 +57,8 @@ If your AWS Marketplace account is deactivated or otherwise unavailable, you won
 
 If you are the owner of more than one Redis Cloud account and have already associated your AWS marketplace account with one or more of your Redis accounts, you can add your AWS marketplace account to your other Redis Cloud accounts.
 
-{{< embed-md "rc-marketplace-account-add.md" >}}
+{{< embed-md "rc-marketplace-account-add.md" >}}
+
+## Disconnect AWS Marketplace account
+
+See [Disconnect AWS Marketplace account](https://support.redislabs.com/hc/en-us/articles/29215779949074-Disconnect-Redis-Cloud-from-AWS-Marketplace) on the Redis knowledge base for help disconnecting your AWS Marketplace account from your Redis Cloud account.

content/operate/rc/cloud-integrations/gcp-marketplace/_index.md

@@ -72,4 +72,8 @@ If your Google Cloud Marketplace account is deactivated or otherwise unavailable
 
 If you are the owner of more than one Redis Cloud account and have already associated your Google Cloud marketplace account with one or more of your Redis accounts, you can add your Google Cloud marketplace account to your other Redis Cloud accounts.
 
-{{< embed-md "rc-marketplace-account-add.md" >}}
+{{< embed-md "rc-marketplace-account-add.md" >}}
+
+## Disconnect Google Cloud marketplace account
+
+See [Disconnect Google Cloud Marketplace account](https://support.redislabs.com/hc/en-us/articles/29209085344018-Disconnect-Redis-Cloud-from-Google-Cloud-Marketplace) on the Redis knowledge base for help disconnecting your Google Cloud Marketplace account from your Redis Cloud account.

content/operate/rc/resilient-apps.md

@@ -60,6 +60,17 @@ When you're developing your apps, it is best to use specific Redis Client featur
 
 See [Clients]({{< relref "/develop/clients" >}}) to learn how to connect with the official Redis clients.
 
+### Production usage guides
+
+For production-ready configurations and best practices, see the production usage guides for each client:
+
+- [redis-py]({{< relref "/develop/clients/redis-py/produsage" >}})
+- [Node.js]({{< relref "/develop/clients/nodejs/produsage" >}})
+- [Jedis]({{< relref "/develop/clients/jedis/produsage" >}})
+- [Lettuce]({{< relref "/develop/clients/lettuce/produsage" >}})
+- [go-redis]({{< relref "/develop/clients/go/produsage" >}})
+- [NRedisStack]({{< relref "/develop/clients/dotnet/produsage" >}})
+
 ### Re-attempt connections
 
 Some clients allow you to re-try connecting to your database if the connection fails. For these clients, we recommend that you implement connection re-attempts to ensure high availability and connection stability. 
@@ -78,6 +89,12 @@ The [WAIT]({{< relref "/commands/wait" >}}) and [WAITAOF]({{< relref "/commands/
 
 For more info, see [Use the WAIT command for strong consistency]({{< relref "/operate/rs/clusters/optimize/wait" >}}).
 
+## Test failover behavior
+
+You can test your app's failover behavior in Redis Cloud by running a failover test. A failover test in Redis Cloud simulates a controlled disruption such as an endpoint migration, node failure, or cluster outage to confirm that your app can reconnect, recover, and continue operating without data loss. These tests are a critical part of validating high-availability and disaster recovery, ensuring that applications meet recovery time and recovery point objectives. 
+
+For more info, see [How to run a Failover Test in Redis Cloud](https://support.redislabs.com/hc/en-us/articles/29001166157074-How-to-Run-a-Failover-Test-in-Redis-Cloud).
+
 ## More info
 
 - [Redis Clients]({{< relref "/develop/clients" >}})

content/operate/rc/troubleshoot.md

@@ -0,0 +1,33 @@
+---
+Title: Troubleshoot Redis Cloud issues with the Redis Cloud knowledge base
+alwaysopen: false
+categories:
+- docs
+- operate
+- rc
+description: Use the Redis Cloud knowledge base to find answers to common Redis Cloud questions.
+linktitle: Troubleshoot
+weight: 87
+---
+
+The [Redis Cloud knowledge base](https://support.redislabs.com/hc/en-us/categories/26174183986450-Redis-Cloud) provides articles to help you troubleshoot common Redis Cloud issues. 
+
+## Account and User Management
+
+- [Restore access to your Redis Cloud account](https://support.redislabs.com/hc/en-us/articles/27496470929170-Restore-Access-to-Your-Redis-Cloud-Account)
+- [Cancel a Redis Cloud subscription](https://support.redislabs.com/hc/en-us/articles/27215953424786-Cancel-a-Redis-Cloud-Subscription)
+- [Delete a Redis Cloud account](https://support.redislabs.com/hc/en-us/articles/26180817014162-Delete-a-Redis-Cloud-Account)
+- [Submit a Redis Cloud privacy deletion request](https://support.redislabs.com/hc/en-us/articles/27646907553170-Submit-a-Redis-Cloud-Privacy-Deletion-Request)
+
+## Billing and Payments
+
+- [Resolving payment failures in Redis Cloud](https://support.redislabs.com/hc/en-us/articles/26266042933522-Resolving-Payment-Failures-in-Redis-Cloud)
+- [Credit card retry behavior and troubleshooting](https://support.redislabs.com/hc/en-us/articles/27697187187986-Credit-Card-Retry-Behavior-and-Troubleshooting)
+- [Access invoices and payment links](https://support.redislabs.com/hc/en-us/articles/26265945230226-Access-Invoices-and-Payment-Links-in-the-Portal)
+- [How to find payment information](https://support.redislabs.com/hc/en-us/articles/26266104144914-How-to-Find-Payment-Information)
+
+## Database management and observability
+
+- [Manage network usage and subscription limits in Redis Cloud Essentials](https://support.redislabs.com/hc/en-us/articles/27315881501202-Manage-Network-Usage-and-Subscription-Limits-in-Redis-Cloud-Essentials)
+- [Configuring Access Control and RBAC in Redis Cloud](https://support.redislabs.com/hc/en-us/articles/28595965192338-Configuring-Access-Control-and-RBAC-in-Redis-Cloud)
+- [How to run a Failover Test in Redis Cloud](https://support.redislabs.com/hc/en-us/articles/29001166157074-How-to-Run-a-Failover-Test-in-Redis-Cloud)