DOC-1658 BYOVPC requires premium support (#410)

* DOC-1658 BYOVPC requires premium support

* minor edit

* minor edit

* distinguish Cloud SLA vs Support SLA

* add image

* remove from this PR

* Clarify admonition with "Support SLA"

* edit admonition

* edit admonition

* BYOVPC/BYOVNet is an add-on feature that requires Premium support.

Author: micheleRP

modules/get-started/pages/cloud-overview.adoc

@@ -38,7 +38,7 @@ Redpanda Cloud offers three fully-managed cloud deployment options, each designe
 | Single-tenant
 | Single-tenant
 
-| *https://www.redpanda.com/legal/redpanda-cloud-service-level-agreement[SLA]*
+| *https://www.redpanda.com/legal/redpanda-cloud-service-level-agreement[Cloud SLA]*
 | 99.9%
 | 99.99%, multi-AZ
 | 99.99%, multi-AZ
@@ -96,15 +96,14 @@ Redpanda Cloud offers three fully-managed cloud deployment options, each designe
 | *Redpanda Support*
 | Enterprise support with annual contracts 
 | Enterprise support 
-| Enterprise support 
+| Enterprise support for BYOC; Premium support required for BYOVPC/BYOVNet
 |===
 
 [NOTE]
 ====
 
 * The partition limit is the number of logical partitions before replication occurs. Redpanda Cloud uses a replication factor of three.
-* Enterprise support is staffed by streaming experts around the clock Monday through Friday, plus immediate escalation for production outages 24/7.
-* https://www.redpanda.com/legal/redpanda-cloud-service-level-agreement[SLA] (service level agreement).
+* Enterprise support provides access to streaming experts 24/5, with 24/7 priority escalation for production outages. Premium support provides an enhanced Support SLA.
 * See also: <<Serverless vs BYOC/Dedicated>>
 ==== 
 

modules/shared/partials/feature-flag-rpcn.adoc

@@ -1,4 +1,4 @@
 [IMPORTANT]
 ====
-BYOVPC/BYOVNet is an add-on feature that may require an additional purchase. To unlock this feature for your account, contact your Redpanda account team or https://www.redpanda.com/price-estimator[Redpanda Sales^]. 
+BYOVPC/BYOVNet is an add-on feature that requires Premium support. To unlock this feature for your account, contact your Redpanda account team or https://www.redpanda.com/price-estimator[Redpanda Sales^].
 ====