twilio integration

Author: Tom Gotsman

docs/ai_builder/integrations/twilio.md

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+---
+tags: Communication
+description: Connect your apps to Twilio to send SMS, WhatsApp messages, and voice calls programmatically.
+---
+# Twilio Integration
+
+The **Twilio Integration** allows your app to use [Twilio](https://www.twilio.com/) to send and receive SMS, WhatsApp messages, and voice calls. Once connected, your app can trigger messages or calls directly from workflows, user actions, or automated events.
+
+## What You Can Do
+
+With Twilio, your app can:
+- **Send SMS** messages to users or customers globally.  
+- **Send and receive WhatsApp messages**.  
+- **Make and manage voice calls** programmatically.  
+- Automate **notifications**, **alerts**, and **transactional messages**.  
+- Integrate messaging into AI workflows for dynamic, real-time communication.
+
+## Step 1: Obtain Twilio Credentials
+
+1. Go to your [Twilio Console](https://www.twilio.com/console).  
+2. Copy your **Account SID** and **Auth Token** from the dashboard.  
+
+   * **Example Account SID:** `ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx`  
+   * **Example Auth Token:** `xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx`
+
+## Step 2: Configure the Integration in Your App
+
+1. Go to **Integrations → Add Twilio** in your app settings.  
+2. Paste your **Account SID** and **Auth Token** in the input fields.  
+3. Click **Connect** to validate and save your integration.
+
+Once connected, your app can send messages or make calls through Twilio directly in workflows and components.
+
+## Step 3: Notes
+
+* **Keep your credentials secure:** Never expose your Auth Token in client-side code.  
+* **Use environment-specific credentials:** Separate dev, staging, and production credentials.  
+* **Phone number setup:** Ensure you’ve configured a valid Twilio number for sending messages or calls.  
+* **Regulatory compliance:** Review Twilio’s messaging and voice compliance requirements for your region.