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14 changes: 14 additions & 0 deletions docs/vendor/kots-faq.mdx
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Expand Up @@ -42,6 +42,20 @@ The following getting started tutorials demonstrate how to integrate key Replica
* [Set Helm Chart Values with KOTS](/vendor/tutorial-config-setup): Configure the Admin Console Config screen to collect user-supplied values.
* [Add Preflight Checks to a Helm Chart](/vendor/tutorial-preflight-helm-setup): Create preflight checks for your application by addin a spec for preflight checks to a Secret in the Helm templates.

### What are air gap installations?

_Air gap_ refers to a computer or network that does not have outbound internet access. Air-gapped environments are common for enterprises that require high security, such as government agencies or financial institutions.

Traditionally, air-gapped systems are physically isolated from the network. For example, an air-gapped server might be stored in a separate location away from network-connected servers. Physical access to air-gapped servers is often restricted as well.

It is also possible to use _virtual_ or _logical_ air gaps, in which security controls such as firewalls, role-based access control (RBAC), and encryption are used to logically isolate a device from a network. In this way, network access is still restricted, but there is not a phyiscal air gap that disconnects the device from the network.

Replicated supports installations into air-gapped environments. In an air gap installation, users first download the images and other assets required for installation on an internet-connected device. These installation assets are usually provided in an _air gap bundle_ that ISVs can build in the Replicated Vendor Portal. Then, users transfer the installation assets to their air-gapped machine where they can push the images to an internal private registry and install.

For more information, see:
* [Air Gap Installation with Embedded Cluster](/enterprise/installing-embedded-air-gap)
* [Installing and Updating with Helm in Air Gap Environments (Alpha)](/vendor/helm-install-airgap)

### What is the Commercial Sotware Distribution Lifecycle?

Commercial software distribution is the business process that independent software vendors (ISVs) use to enable enterprise customers to self-host a fully private instance of the vendor's application in an environment controlled by the customer.
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