`Post Issue` is not available.

[forelock7]

After integration ReportPortal with Cloud Jira:

• Link Issue is working
• Post Issue is disabled

What is wrong?

[rutika89]

I am facing the same issue. Is there any workaround to fix it?

[ShivaPotlapelli]

Any update on the issue ??

[DzmitryHumianiuk]

@rutika89 @forelock7 @ShivaPotlapelli, please ensure your Jira Cloud is properly connected.
https://reportportal.io/docs/plugins/JiraCloud#add-new-project-jira-cloud-integration

The Link issue option becomes available once the integration is added, even if it might not be configured correctly.
The Post issue option will only be available when the integration is correctly configured and a connection has been established.

[ShivaPotlapelli]

@DzmitryHumianiuk
### I can say the JIRA Cloud is configured correctly as it is able to get issue types based on the project key.

As per the network call it is unable to load the get issue fields and DEFAULT PROPERTIES FOR ISSUE FORM is not showing up.

Adding logs from docker

java.util.NoSuchElementException: null
     at java.base/java.util.ArrayList$Itr.next(ArrayList.java:1000)
     at com.epam.reportportal.extension.jira.command.GetIssueFieldsCommand.invokeCommand(GetIssueFieldsCommand.java:88)
     at com.epam.reportportal.extension.jira.command.GetIssueFieldsCommand.invokeCommand(GetIssueFieldsCommand.java:43)
     at com.epam.reportportal.extension.AbstractRoleBasedCommand.executeCommand(AbstractRoleBasedCommand.java:19)
     at com.epam.ta.reportportal.core.integration.impl.ExecuteIntegrationHandlerImpl.lambda$executeCommand$7(ExecuteIntegrationHandlerImpl.java:96)
     at java.base/java.util.Optional.map(Optional.java:265)
     at com.epam.ta.reportportal.core.integration.impl.ExecuteIntegrationHandlerImpl.executeCommand(ExecuteIntegrationHandlerImpl.java:88)
     at jdk.internal.reflect.GeneratedMethodAccessor276.invoke(Unknown Source)
     at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
     at java.base/java.lang.reflect.Method.invoke(Method.java:566)
     at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)
     at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
     at com.sun.proxy.$Proxy289.executeCommand(Unknown Source)
     at com.epam.ta.reportportal.ws.controller.IntegrationController.executeIntegrationCommand(IntegrationController.java:233)
     at com.epam.ta.reportportal.ws.controller.IntegrationController$$FastClassBySpringCGLIB$$255e9ef9.invoke(<generated>)
     at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218)
     at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:783)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
     at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:753)
     at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:123)
     at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:388)
     at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:119)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
     at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:753)
     at org.springframework.security.access.intercept.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:61)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
     at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:753)
     at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:698)
     at com.epam.ta.reportportal.ws.controller.IntegrationController$$EnhancerBySpringCGLIB$$f5e281e6.executeIntegrationCommand(<generated>)
     at jdk.internal.reflect.GeneratedMethodAccessor275.invoke(Unknown Source)
     at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
     at java.base/java.lang.reflect.Method.invoke(Method.java:566)
     at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)
     at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:150)
     at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:117)
     at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:895)
     at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:808)
     at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)
     at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1067)
     at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:963)
     at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
     at org.springframework.web.servlet.FrameworkServlet.doPut(FrameworkServlet.java:920)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:699)
     at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:779)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
     at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
     at org.springframework.web.multipart.support.MultipartFilter.doFilterInternal(MultipartFilter.java:125)
     at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
     at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:327)
     at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:115)
     at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:81)
     at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
     at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:121)
     at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:115)
     at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
     at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:126)
     at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:81)
     at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
     at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:105)
     at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
     at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:149)
     at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
     at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63)
     at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
     at org.springframework.security.oauth2.provider.authentication.OAuth2AuthenticationProcessingFilter.doFilter(OAuth2AuthenticationProcessingFilter.java:182)
     at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
     at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:103)
     at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:89)
     at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
     at org.springframework.security.web.header.HeaderWriterFilter.doHeadersAfter(HeaderWriterFilter.java:90)
     at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:75)
     at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
     at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
     at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:110)
     at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:80)
     at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
     at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:55)
     at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
     at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
     at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:211)
     at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:183)
     at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
     at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
     at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:100)
     at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
     at org.springframework.web.filter.FormContentFilter.doFilterInternal(FormContentFilter.java:93)
     at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
     at org.springframework.boot.actuate.metrics.web.servlet.WebMvcMetricsFilter.doFilterInternal(WebMvcMetricsFilter.java:96)
     at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
     at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
     at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360)
     at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399)
     at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
     at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:893)
     at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1789)
     at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
     at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
     at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
     at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
     at java.base/java.lang.Thread.run(Thread.java:829)

[alena-babrova]

Dear @forelock7, @rutika89 and @ShivaPotlapelli,
Could you please specify what version of ReportPortal (api service), version of Jira Cloud plugin and version of Jira Cloud you use?

[ShivaPotlapelli]

hey @alena-babrova
version of Report Portal (api service):- 5.9.2
version of Jira Cloud plugin:-Version 5.7.3
version of JIRA Cloud :-As we are using a cloud instance of Jira and Cloud instances are always on latest versions and that version details are not shown on UI like we can able to see Jira version on Datacenter or Server instances.
You can check the below difference between Jira cloud and Datacenter instances
https://www.atlassian.com/migration/assess/compare-cloud-data-center

[alena-babrova]

@ShivaPotlapelli thank you for information!
We are going to discuss it with our engineers.
I will keep you informed.

[APiankouski]

Hi @ShivaPotlapelli did you use customs fields in jira cloud?

[ShivaPotlapelli]

@APiankouski Yes there might be some custom fields

[APiankouski]

@ShivaPotlapelli I can't reproduce this issue,

With my best guestimate, I've made a little fix, which might probably fix the issue, but i'm not sure in this.
And also added some extra logging for the JIRA Cloud getIssueFields response.
Please try it from here:
plugin-bts-jira-cloud-5.7.4.zip
(this is a test version of plugin, it's not release). But it will give us logging info.

Could you please try to install this plugin instead, and share the API logs with us after connection attempt?

[DzmitryHumianiuk]

@ShivaPotlapelli ^^^

[ShivaPotlapelli]

Thanks,@APiankouski @DzmitryHumianiuk will check out and see if issue still persist