Jira Cloud integration : Predefined fields values are not synchronized with values from Jira

[amalbaccar-hub]

We have integrated our BTS plugin which is Atlassian Jira Cloud and Currently we have created 2 types of global integration for issue types bug internal & test case. The plugin version that was uploaded is 5.7.4 : https://github.com/reportportal/plugin-bts-jira-cloud/packages

When posting a new issue new values which are added in Jira cloud after plugin integration are not available for predefined fields. For example, we did not find all the Affected versions in the list of the affected version predefined field (version 2.0.3 not found, but it exist in our Jira cloud BTS):

Any help please @DzmitryHumianiuk @avarabyeu

[VolhaKarenko]

Hi @amalbaccar-hub,
The latest Jira Cloud plugin version is 5.11.0, please download it here https://github.com/reportportal/plugin-bts-jira-cloud/packages/1366483 and check if the issue is still reproducible.
Also please specify your ReportPortal version

[amalbaccar-hub]

Hi @VolhaKarenko ,
Thank you for your reply. Will try it and let you know.
this is the version we are using:

[amalbaccar-hub]

@VolhaKarenko plugin was successfully installed :

However when clicking on button "Add integration" a blank page is shown:

I think this is due to version incompatibility (ReportPortal version 5.7.4 and plugin version 5.11.0).

[alena-babrova]

Hello @amalbaccar-hub,

You are absolutely right. Jira Cloud plugin version 5.11.0 is not compatible with your version of ReportPortal.
Please, use Jira Cloud plugin version 5.7.3 for ReportPortal version 5.7.4. And close the ticket if it helps you.

[amalbaccar-hub]

Hello @alena-babrova,

Thank you for your reply. Any link to share please for version 5.7.3.

[alena-babrova]

Dear @amalbaccar-hub,

Please, find the plugin here

[amalbaccar-hub]

Thanks for sharing @alena-babrova

[amalbaccar-hub]

Hi again @alena-babrova @VolhaKarenko,

I tried both versions 5.7.2 & 5.7.3, however Unfortunately for both versions there is the issue of default properties not showing:

It seems this issue was fixed for version 5.7.4

[alena-babrova]

Dear @amalbaccar-hub,

Indeed, there is an issue in integration with the latest Jira Cloud.
I have created a ticket in our internal system to fix it.
I will inform you once it is fixed.

Thank you for reporting!

[amalbaccar-hub]

Thank you so much @alena-babrova please keep me updated.

Actually I noticed other problems (with plugin version 5.7.4):

• Bug priority gets changed. I posted a ticket with minor priority but it seems it gets created with blocker priority by default in Jira:

I think a similar issue was reported with older version. Found this thread: reportportal/reportportal#1406

• Assignee field is unusable, values don't get automatically populated like other fields (Fix version for example) and when I put an existing Jira user it's not set in Jira ticket afterwards.
• We have a custom field named 'Parent' (which is supposed to point to Epic). Same behavior as Assignee field, I tried to put link to Epic or Epic ticket number but it's not working.

I think there is problem with custom fields in general so please try to resolve those issues as well.

Thanks again @alena-babrova

[amalbaccar-hub]

hello @alena-babrova any updates?

[alena-babrova]

Hello @amalbaccar-hub,

The issue related to the missing Jira Configuration fields is in progress in the current sprint. Once we have some results, I'll let you know.

By the way, as far as I see you've managed to configure the integration with Jira somehow #69.
How have you managed to do this if there were missing fields in the configuration? 🧐

[APiankouski]

Hi again @alena-babrova @VolhaKarenko,

I tried both versions 5.7.2 & 5.7.3, however Unfortunately for both versions there is the issue of default properties not showing:

It seems this issue was fixed for version 5.7.4

Hello @amalbaccar-hub do you use some custom field in jira? Is the field list empty for all issue types? Do you see any error message in /getIssueFields request in dev tools?

[APiankouski]

On same integration i found same bug in 5.7.2 version of plugin, but it work fine with latest 5.11.0 - download here

[amalbaccar-hub]

Hello @amalbaccar-hub,

The issue related to the missing Jira Configuration fields is in progress in the current sprint. Once we have some results, I'll let you know.

By the way, as far as I see you've managed to configure the integration with Jira somehow #22 (comment). How have you managed to do this if there were missing fields in the configuration? 🧐

Hello @alena-babrova,

Thank you for the update.

Actually using the plugin version 5.7.4 the integration is possible cuz the missing fields are optional. I was able to post issues from the beginning however there was a problem with some fields I mentioned in the previous comments.