This repository was archived by the owner on Feb 18, 2025. It is now read-only.
Need a better email answering solution #19
Description
The problems I'm hoping to solve are:
- We lose track of some emails and never respond to them because there isn't visibility into what emails we've gotten and whether we've responded to or not
- We also lose track of emails because no one is "assigned"
- In some cases we've responded too much, or with conflicting information, because it seems like a quick response that someone can just handle but then it turns out we have some discussion to do that we should have taken before responding
What I'm imagining is:
- Email to core@ comes in and gets added to some sort of tracking system automatically (GitHub issue in a private repository?)
- (if it's garbage someone can just delete it)
- We can discuss asynchronously who should respond with what, if there seems to be enough consensus (auto checkboxes? if 3 thumbs up and no thumbs down after 72 hrs, then sending is ok?), someone can take the initiative to respond
- In triage meetings, we check in on anything stuck in this system
- Permissions can be synced with GitHub+the teams repo
is this... Salesforce? ZenDesk? It feels customer-support-ey.
Crates.io also needs this functionality, and I'd love for both core and crates.io to use the same mechanism. I'm tracking my investigations for crates.io over here.