SageMath Console not displaying the "sage:" prompt

[Weierstrash]

I recently downloaded version 9.2 SageMath for my windows 10 laptop. However, when I try to open the SageMath console, it doesn't display the "sage:" prompt and is stuck on the following screen:

Can someone tell me what's going on?

[Weierstrash]

update: I've waited for an hour and it's still not showing the prompt :(

[embray]

@Weierstrash Some antivirus programs interfere with Sage. Do you have any running?

[Weierstrash]

@Weierstrash Some antivirus programs interfere with Sage. Do you have any running?

thanks for the reply. I had avast running but I disabled it. The issue still persists. Should I completely uninstall the antivirus?

[Weierstrash]

update: I've completely uninstalled the antivirus and restarted my laptop; the issue still persists.

[embray]

@Weierstrash You don't need to fully remove or even disable your antivirus. Avast has been a problem in the past with quarantining false positives from Sage. You can read these instructions on how to add a directory to be excluded from Avast's scans, and should apply it to the directory where Sage is installed (typically something like C:\Users\YourUsername\AppData\Local\Sagemath 9.2 I think).

Chances are it deleted/quarantined some files, so the best thing to do is add an exclusion, then re-install Sage.

[Weierstrash]

This is what I did: I completely uninstalled the antivirus, then re-installed sage. Unfortunately, the issue still persists.

[embray]

That is bizarre. Did you have a previous Sage version that you were already using previously?

If you run the "Sage Shell" shortcut does the shell prompt come up? If so, what happens if you run sage from there?

[Weierstrash]

I'm installing sage for the first time on my laptop. When I run the "Sage Shell", the prompt doesn't show up. The same happens when I try to open "Sage Notebook Server". I just hope I don't have to reinstall windows to fix this :(

[embray]

I just hope I don't have to reinstall windows to fix this

Well, no, don't do that. But that the shell prompt doesn't even come up suggests the problem is with something beyond sage.

If you just install plain cygwin by itself, are you able to launch the cygwin shell? (Sage for Windows is really just a distribution of Cygwin with Sage included).

[Weierstrash]

I'll try doing that. Meanwhile, I think the following observation might be of some use: when I try to close "SageMath 9.2", the following prompt shows up

[embray]

I don't think so--that's normal as far as I can tell.

[guraltsev]

I am having the same problem and I have just the plain windows defender antivirus on Windows 10. When I run SageMath it opens a window and nothing happens. The only thing that can shed light on this might be the following lines from the task manager that shows that ccache is hard at work...

[embray]

@guraltsev Thank you for the insight. That's very strange. I'm not sure why ccache would be running at all. It would have to be because something is calling gcc (to which ccache is linked), but I'm not sure why anything would be doing that during startup.

If you run the "SageMath Shell" shortcut (I think it's called) which just opens a bash shell, can you see if there's a ccache directory in your home directory?

$ ls ~/.ccache

And if so, try deleting that and see if helps anything:

$ rm -rf ~/.ccache

[guraltsev]

I removed the .ccache directory in my home c:\Users\guraltsev\ (I am on Windows). Then I reinstalled SageMath 9.3 that I had removed.

I ran SageMath 9.3 Shell desktop shortcut and this is the result for the first 5 min:

The .ccache directory has been created and contains:

guraltsev@Cauchy:~/.ccache$ ls -laR
.:
total 25
drwxrwxr-x+ 1 guraltsev None  0 Oct 11 14:34 ./
drwxr-x---+ 1 guraltsev None  0 Oct 11 14:34 ../
drwxrwxr-x+ 1 guraltsev None  0 Oct 11 14:34 2/
-rw-rw-r--+ 1 guraltsev None 16 Oct 11 14:34 ccache.conf

./2:
total 0
drwxrwxr-x+ 1 guraltsev None 0 Oct 11 14:34 ./
drwxrwxr-x+ 1 guraltsev None 0 Oct 11 14:34 ../

with the only nonempty file having the contents:

guraltsev@Cauchy:~/.ccache$ cat ccache.conf
max_size = 4.0G

The information for the ccache process is as follows:

Attempting to close the shell gives this:

So it does seem that ```gcc`` is running, as you supposed.

Let me know if I can provide you with any other information.

[guraltsev]

Also, some other things about my Windows 10 installation:

I do not have cygwin installed (though I think I did some time ago and it worked).

I have msys2 installed and it works perfectly.

I tried disabling Windows defender (antivirus) and nothing changes.