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---
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tags:
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- Enterprise Standard
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- Enterprise Premium
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displayed_sidebar: docsEnglish
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---
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# Release Support Policy
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This page describes Scalar's support policy for major and minor version releases of ScalarDB.
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## Terms and definitions
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- **Maintenance Support:** Scalar will provide product updates, including code fixes and documentation, and technical support through its [support portal](https://support.scalar-labs.com/) to customers with a commercial license, until the date specified.
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- **Assistance Support:** Scalar will provide limited technical support for non-code-related questions in the form of FAQs and inquiries through its [support portal](https://support.scalar-labs.com/) to customers with a commercial license until the date specified.
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- **Extended Support:** Extended Support is available as an add-on for customers with a commercial license who want support for a version that is no longer under Maintenance Support or Assistance Support.
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## Release support timelines
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<table>
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<thead>
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<tr>
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<th>Version</th>
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<th>Release Date</th>
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<th>Maintenance Support Ends</th>
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<th>Assistance Support Ends</th>
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<th>Extended Support</th>
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</tr>
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</thead>
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<tbody>
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<tr>
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<td><a href="https://scalardb.scalar-labs.com/docs/latest/releases/release-notes#v3140">3.15</a></td>
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<td>2025-02-20</td>
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<td>TBD*</td>
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<td>TBD*</td>
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<td><a href="https://www.scalar-labs.com/contact">Contact us</a></td>
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</tr>
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<tr>
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<td><a href="https://scalardb.scalar-labs.com/docs/latest/releases/release-notes#v3140">3.14</a></td>
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<td>2024-11-22</td>
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<td>2026-02-20</td>
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<td>2026-08-18</td>
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<td><a href="https://www.scalar-labs.com/contact">Contact us</a></td>
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</tr>
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<tr>
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<td><a href="https://scalardb.scalar-labs.com/docs/3.13/releases/release-notes#v3130">3.13</a></td>
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<td>2024-07-08</td>
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<td>2025-11-22</td>
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<td>2026-05-21</td>
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<td><a href="https://www.scalar-labs.com/contact">Contact us</a></td>
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</tr>
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<tr>
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<td><a href="https://scalardb.scalar-labs.com/docs/3.12/releases/release-notes#v3120">3.12</a></td>
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<td>2024-02-17</td>
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<td>2025-07-08</td>
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<td>2026-01-04</td>
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<td><a href="https://www.scalar-labs.com/contact">Contact us</a></td>
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</tr>
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<tr>
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<td><a href="https://scalardb.scalar-labs.com/docs/3.11/releases/release-notes#v3110">3.11</a></td>
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<td>2023-12-27</td>
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<td>2025-02-16</td>
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<td>2025-08-15</td>
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<td><a href="https://www.scalar-labs.com/contact">Contact us</a></td>
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</tr>
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<tr>
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<td><a href="https://scalardb.scalar-labs.com/docs/3.10/releases/release-notes#v3100">3.10</a></td>
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<td>2023-07-20</td>
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<td>2024-12-26</td>
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<td>2025-06-24</td>
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<td><a href="https://www.scalar-labs.com/contact">Contact us</a></td>
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</tr>
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<tr>
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<td class="version-out-of-support"><a href="https://scalardb.scalar-labs.com/docs/3.9/releases/release-notes#v390">3.9</a>**</td>
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<td class="version-out-of-support">2023-04-27</td>
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<td class="version-out-of-support">2024-07-19</td>
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<td class="version-out-of-support">2025-01-15</td>
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<td class="version-out-of-support"><a href="https://www.scalar-labs.com/contact">Contact us</a></td>
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</tr>
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<tr>
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<td class="version-out-of-support"><a href="https://scalardb.scalar-labs.com/docs/3.8/releases/release-notes#v380">3.8</a>**</td>
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<td class="version-out-of-support">2023-01-17</td>
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<td class="version-out-of-support">2024-04-26</td>
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<td class="version-out-of-support">2024-10-23</td>
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<td class="version-out-of-support"><a href="https://www.scalar-labs.com/contact">Contact us</a></td>
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</tr>
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<tr>
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<td class="version-out-of-support"><a href="https://scalardb.scalar-labs.com/docs/3.7/releases/release-notes#v370">3.7</a>**</td>
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<td class="version-out-of-support">2022-09-03</td>
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<td class="version-out-of-support">2024-01-17</td>
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<td class="version-out-of-support">2024-07-15</td>
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<td class="version-out-of-support"><a href="https://www.scalar-labs.com/contact">Contact us</a></td>
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</tr>
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<tr>
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<td class="version-out-of-support"><a href="https://scalardb.scalar-labs.com/docs/3.6/releases/release-notes#v360">3.6</a>**</td>
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<td class="version-out-of-support">2022-07-08</td>
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<td class="version-out-of-support">2023-09-03</td>
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<td class="version-out-of-support">2024-03-01</td>
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<td class="version-out-of-support"><a href="https://www.scalar-labs.com/contact">Contact us</a></td>
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</tr>
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<tr>
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<td class="version-out-of-support"><a href="https://scalardb.scalar-labs.com/docs/3.5/releases/release-notes#v350">3.5</a>**</td>
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<td class="version-out-of-support">2022-02-16</td>
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<td class="version-out-of-support">2023-07-08</td>
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<td class="version-out-of-support">2024-01-04</td>
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<td class="version-out-of-support"><a href="https://www.scalar-labs.com/contact">Contact us</a></td>
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</tr>
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<tr>
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<td class="version-out-of-support"><a href="https://scalardb.scalar-labs.com/docs/3.4/releases/release-notes#v340">3.4</a>**</td>
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<td class="version-out-of-support">2021-12-02</td>
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<td class="version-out-of-support">2023-02-16</td>
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<td class="version-out-of-support">2023-08-15</td>
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<td class="version-out-of-support"><a href="https://www.scalar-labs.com/contact">Contact us</a></td>
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</tr>
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</tbody>
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</table>
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\* "TBD" will be replaced with a date after the next minor version is released.<br />
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\*\* This product version is no longer supported under Maintenance Support or Assistance Support.
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---
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tags:
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- Enterprise Standard
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- Enterprise Premium
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displayed_sidebar: docsJapanese
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---
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# リリースサポートポリシー
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import TranslationBanner from '/src/components/_translation-ja-jp.mdx';
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<TranslationBanner />
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このページでは、ScalarDL のメジャーバージョンリリースとマイナーバージョンリリースに対する Scalar のサポートポリシーについて説明します。
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## 用語と定義
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- **メンテナンスサポート:** Scalar は、商用ライセンスを持つ顧客に、コード修正やドキュメントを含む製品アップデートと、[サポートポータル](https://support.scalar-labs.com/)を通じて技術サポートを提供します。 指定された日付まで。
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- **アシスタンスサポート:** Scalar は、[サポートポータル](https://support.scalar-labs.com/)を通じて、FAQ および問い合わせの形式でコード以外の質問に対して限定的な技術サポートを顧客に提供します。 指定された日付までは商用ライセンスが付与されます。
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- **延長サポート:** 延長サポートは、メンテナンスサポートまたはアシスタンスサポートが終了したバージョンのサポートを希望する商用ライセンスを持つ顧客向けのアドオンとして利用できます。
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## リリースサポートタイムライン
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<table>
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<thead>
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<tr>
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<th>バージョン</th>
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<th>発売日</th>
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<th>メンテナンスサポート終了日</th>
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<th>サポートサポート終了日</th>
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<th>延長サポート</th>
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</tr>
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</thead>
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<tbody>
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<tr>
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<td><a href="https://scalardb.scalar-labs.com/docs/latest/releases/release-notes#v3140">3.15</a></td>
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<td>2025-02-20</td>
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<td>TBD*</td>
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<td>TBD*</td>
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<td><a href="https://www.scalar-labs.com/contact">お問い合わせ</a></td>
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</tr>
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<tr>
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<td><a href="https://scalardb.scalar-labs.com/docs/latest/releases/release-notes#v3140">3.14</a></td>
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<td>2024-11-22</td>
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<td>2026-02-20</td>
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<td>2026-08-18</td>
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<td><a href="https://www.scalar-labs.com/contact">お問い合わせ</a></td>
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</tr>
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<tr>
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<td><a href="https://scalardb.scalar-labs.com/ja-jp/docs/latest/releases/release-notes#v3130">3.13</a></td>
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<td>2024-07-08</td>
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<td>2025-11-22</td>
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<td>2026-05-21</td>
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<td><a href="https://www.scalar-labs.com/contact">お問い合わせ</a></td>
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</tr>
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<tr>
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<td><a href="https://scalardb.scalar-labs.com/ja-jp/docs/3.12/releases/release-notes#v3120">3.12</a></td>
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<td>2024-02-17</td>
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<td>2025-07-08</td>
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<td>2026-01-04</td>
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<td><a href="https://www.scalar-labs.com/contact">お問い合わせ</a></td>
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</tr>
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<tr>
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<td><a href="https://scalardb.scalar-labs.com/ja-jp/docs/3.11/releases/release-notes#v3110">3.11</a></td>
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<td>2023-12-27</td>
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<td>2025-02-16</td>
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<td>2025-08-15</td>
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<td><a href="https://www.scalar-labs.com/contact">お問い合わせ</a></td>
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</tr>
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<tr>
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<td><a href="https://scalardb.scalar-labs.com/ja-jp/docs/3.10/releases/release-notes#v3100">3.10</a></td>
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<td>2023-07-20</td>
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<td>2024-12-26</td>
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<td>2025-06-24</td>
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<td><a href="https://www.scalar-labs.com/contact">お問い合わせ</a></td>
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</tr>
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<tr>
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<td class="version-out-of-support"><a href="https://scalardb.scalar-labs.com/ja-jp/docs/3.9/releases/release-notes#v390">3.9</a>**</td>
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<td class="version-out-of-support">2023-04-27</td>
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<td class="version-out-of-support">2024-07-19</td>
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<td class="version-out-of-support">2025-01-15</td>
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<td class="version-out-of-support"><a href="https://www.scalar-labs.com/contact">お問い合わせ</a></td>
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</tr>
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<tr>
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<td class="version-out-of-support"><a href="https://scalardb.scalar-labs.com/ja-jp/docs/3.8/releases/release-notes#v380">3.8</a>**</td>
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<td class="version-out-of-support">2023-01-17</td>
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<td class="version-out-of-support">2024-04-26</td>
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<td class="version-out-of-support">2024-10-23</td>
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<td class="version-out-of-support"><a href="https://www.scalar-labs.com/contact">お問い合わせ</a></td>
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</tr>
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<tr>
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<td class="version-out-of-support"><a href="https://scalardb.scalar-labs.com/ja-jp/docs/3.7/releases/release-notes#v370">3.7</a>**</td>
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<td class="version-out-of-support">2022-09-03</td>
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<td class="version-out-of-support">2024-01-17</td>
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<td class="version-out-of-support">2024-07-15</td>
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<td class="version-out-of-support"><a href="https://www.scalar-labs.com/contact">お問い合わせ</a></td>
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</tr>
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<tr>
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<td class="version-out-of-support"><a href="https://scalardb.scalar-labs.com/ja-jp/docs/3.6/releases/release-notes#v360">3.6</a>**</td>
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<td class="version-out-of-support">2022-07-08</td>
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<td class="version-out-of-support">2023-09-03</td>
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<td class="version-out-of-support">2024-03-01</td>
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<td class="version-out-of-support"><a href="https://www.scalar-labs.com/contact">お問い合わせ</a></td>
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</tr>
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<tr>
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<td class="version-out-of-support"><a href="https://scalardb.scalar-labs.com/ja-jp/docs/3.5/releases/release-notes#v350">3.5</a>**</td>
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<td class="version-out-of-support">2022-02-16</td>
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<td class="version-out-of-support">2023-07-08</td>
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<td class="version-out-of-support">2024-01-04</td>
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<td class="version-out-of-support"><a href="https://www.scalar-labs.com/contact">お問い合わせ</a></td>
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</tr>
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<tr>
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<td class="version-out-of-support"><a href="https://scalardb.scalar-labs.com/ja-jp/docs/3.4/releases/release-notes#v340">3.4</a>**</td>
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<td class="version-out-of-support">2021-12-02</td>
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<td class="version-out-of-support">2023-02-16</td>
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<td class="version-out-of-support">2023-08-15</td>
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<td class="version-out-of-support"><a href="https://www.scalar-labs.com/contact">お問い合わせ</a></td>
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</tr>
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</tbody>
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</table>
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\* 「TBD」は、次のマイナーバージョンがリリースされた後の日付に置き換えられます。<br/>
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\*\* この製品バージョンは、メンテナンスサポートまたはアシスタンスサポートではサポートされなくなりました。

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