fix(acc): add faq question (#4707)

* fix(acc): add faq question

* Update pages/account/faq.mdx

Co-authored-by: Néda <[email protected]>

---------

Co-authored-by: Benedikt Rollik <[email protected]>
Co-authored-by: Néda <[email protected]>

Author: 3 people

pages/account/faq.mdx

@@ -19,6 +19,10 @@ When you create a Scaleway account after being invited to join a specific Organi
 
 If you only want to work on the Project you have been invited to, you can switch Organizations and Projects using the drop-down menu on the console dashboard.
 
+### I cannot access my account but I am still being billed
+
+First you must contact the support to help you [unlock your account](/account/troubleshooting/cannot-log-into-my-account/). Once you have regained access, identify what resources are still running and delete them. You can also [close your account](/account/how-to/close-account), and have all your remaining resources automatically shutdown.
+
 ### Can I reopen a closed account?
 Yes, you can [reopen a closed account](/account/how-to/close-account/#how-to-reopen-your-account). However, a closed account's resources are permanently deleted, and you cannot retrieve them.
 
@@ -117,7 +121,7 @@ Our support team can assist you in English and French, via ticket and/or phone,
 You can create and track your support tickets from the Scaleway console. [Follow this how to](/account/how-to/open-a-support-ticket/) for more details.
 
 ### How do I report abuse or suspected abuse coming from the Scaleway network?
-To report abuse or suspicion of abuse from our network, open a new abuse report via [abuse.scaleway.com](https://abuse.scaleway.com). Include as many details as possible in your report such as logs, header, URL and any information you might find relevant in your report. 
+To report abuse or suspicion of abuse from our network, open a new abuse report via [abuse.scaleway.com](https://abuse.scaleway.com). Include as many details as possible in your report such as logs, header, URL and any information you might find relevant in your report.
 <Message type="tip">
   More information on how to report abuse can be found in [Scaleway’s Abuse notice](https://www.scaleway.com/en/abuse-notice/).
 </Message>