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Copy file name to clipboardExpand all lines: compute/instances/troubleshooting/fix-common-issues.mdx
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@@ -67,10 +67,10 @@ This page list the most common issues you may encounter with your Scaleway Insta
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- Restart the Instance if it’s not responding.
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- Verify the Instance's public IP address:
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- Confirm that the IP in the Scaleway console matches the IP you are using for the connection.
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- Review security groups and local firewalls
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- Review security groups and local firewalls:
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- Make sure the default Security Group allows SSH or RDP inbound traffic.
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- Check your local firewall to ensure outbound SSH (port `22`) or RDP (port `3389`) is allowed.
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- Use the Scaleway console to connect to your Instance
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- Use the Scaleway console to connect to your Instance:
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- Try using Scaleway’s web-based terminal in the console to rule out local network issues.
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### Additional resources
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chmod 600 ~/.ssh/id_rsa
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```
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- Verify that the user and group ownership are correct.
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- Verify the correct username
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- Verify the correct username:
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- By default, Scaleway Instances use the `root` user. Check if you have created a new user with sudo privileges and if so, use that username.
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- Inspect the Instance’s SSH configuration
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- Inspect the Instance’s SSH configuration:
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- If you can connect via another method or console, check `/etc/ssh/sshd_config` for lines such as `PasswordAuthentication`, `PubkeyAuthentication`, and `PermitRootLogin`.
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- Make sure `PubkeyAuthentication yes` is set.
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- Re-add your SSH Key in the Scaleway console
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- Re-add your SSH Key in the Scaleway console:
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- Go to the [SSH keys](https://console.scaleway.com/project/ssh-keys) tab in the **Project** section of theScaleway console, remove the old SSH key, then add your new, correct public key.
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- Restart your Instance to re-upload the list of allowed SSH keys.
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