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Copy file name to clipboardExpand all lines: faq/transactional-email.mdx
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@@ -57,13 +57,13 @@ Check out our [dedicated page](https://www.scaleway.com/en/pricing/?tags=managed
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Yes, you can manually unblock any address, even if it is still under the temporary block period. You can unblock up to five addresses every 24 hours.
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## What happens if an address on a TEM blocklist becomes valid again?
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You can manually unblock any addresses. Make sure you confirm that the initial cause of the bounce was resolved before doing so to avoid further issues.
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You can manually unblock the address. Before doing so, ensure that the initial cause of the bounce has been resolved to prevent further issues.
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## Can I remove addresses from the blocklist?
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Yes, all blocked addresses can be unblocked via the interface. For addresses you added manually, you have full control over when and if they are removed from the blocklist.
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Yes, all blocked addresses can be unblocked via the interface. If you manually added an address, you have full control over when and if it is removed from the blocklist.
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## What are the main benefits of the Scale plan?
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The Scale plan provides advanced control over email deliverability through a dedicated IP, detailed performance tracking, and advanced webhook management. It is ideal for businesses with high emailsending volume requirements.
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The Scale plan provides advanced control over email deliverability through a dedicated IP, detailed performance tracking, and advanced webhook management. It is ideal for businesses with high email-sending volume requirements.
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## What is the difference between a dedicated IP and a shared IP?
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A dedicated IP is used exclusively by a single user, allowing for better control over sending reputation. A shared IP is shared among multiple users, which can impact deliverability based on the practices of other senders.
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Refer to the [Understanding managed dedicated IPs](/transactional-email/reference-content/tem-dedicated-ip) documentation page for more information.
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## Can I add a new dedicated IP to my Organization?
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If you want to add a new dedicated IP to your Organization, you must create a new project with the Scale plan or contact support to review your request.
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If you want to add a new dedicated IP to your Organization, you must create a new Scaleway Project with the Scale plan or contact support to review your request.
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Refer to the [Understanding managed dedicated IPs](/transactional-email/reference-content/tem-dedicated-ip) documentation page for more information.
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## Does Scaleway have an anti-spam policy?
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Yes. You can find Scaleway official Transaction Email anti-spam policy in the [contracts](https://www.scaleway.com/en/contracts/) section of the Scaleway website.
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Yes. You can find Scaleway's official Transactional Email anti-spam policy in the [contracts](https://www.scaleway.com/en/contracts/) section of the Scaleway website.
Copy file name to clipboardExpand all lines: pages/transactional-email/how-to/manage-blocklists.mdx
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## How to add an email address to the blocklist
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You can manually add address to your blocklist in the Scaleway console. When you add an email to the blocklist, it remains blocked indefinitely until you decide to [unblock it](#how-to-unblock-an-email-adress).
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You can manually add addresses to your blocklist in the Scaleway console. When you add an email to the blocklist, it remains blocked indefinitely until you decide to [unblock it](#how-to-unblock-an-email-adress).
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<Messagetype="important">
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Manually adding an email address to a domain's blocklist is only available for users who have a Scaleway domain and subscribe to the [TEM Scale plan](/concepts#scale-plan) for that domain's Project.
Copy file name to clipboardExpand all lines: pages/transactional-email/how-to/manage-tem-plans.mdx
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- transactional-email
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Plans are Transaction Email tiers of service. Each plan includes a set of features, pricing, and usage limits tailored to meet your use cases, ranging from low-volume occasional senders to high-volume enterprise users. Plans are scoped to Projects.
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Plans are Transactional Email tiers of service. Each plan includes a set of features, pricing, and usage limits tailored to meet your use cases, ranging from low-volume occasional senders to high-volume enterprise users. Plans are scoped to Projects.
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Two plans are available:
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-**Essential** - pay-as-you-go plan designed for occasional or low-volume email sending needs. This plan offers simplified management and a single webhook per domain.
Copy file name to clipboardExpand all lines: pages/transactional-email/how-to/monitor-transactional-email-cockpit.mdx
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@@ -30,9 +30,9 @@ Scaleway Cockpit is activated by default if you have created any [Scaleway resou
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## How to access the Grafana dashboard
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To view your TEM metrics, use the Grafana dashboard which is accessible from the Scaleway console:
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To view your TEM metrics, use the Grafana preconfigured dashboard which is accessible from the Scaleway console:
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- First, you must create a user and their associated credentials (a username and password) for Grafana
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- Then, you can use these credentials to access the Grafana dashboard for all your Scaleway products, via the Scaleway console.
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- Then, you can use these credentials to access Grafana from the Scaleway console, and visualize preconfigured dashboards for all your Scaleway products.
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1. Create a Grafana user and retrieve their username and password by [following this procedure](/cockpit/how-to/retrieve-grafana-credentials/).
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