|
| 1 | +--- |
| 2 | +meta: |
| 3 | + title: How to complete InterLink provisioning |
| 4 | + description: Learn how to complete the provisioning process for your Scaleway InterLink, to ensure your hosted connection between your on-premises infrastructure and Scaleway VPC is up and running as soon as possible. |
| 5 | +content: |
| 6 | + h1: How to complete InterLink provisioning |
| 7 | + paragraph: Learn how to complete the provisioning process for your Scaleway InterLink, to ensure your hosted connection between your on-premises infrastructure and Scaleway VPC is up and running as soon as possible. |
| 8 | +dates: |
| 9 | + validation: 2024-12-09 |
| 10 | + posted: 2024-12-09 |
| 11 | +tags: interlink direct-connect provision hosted partner contact error |
| 12 | +categories: |
| 13 | + - network |
| 14 | +--- |
| 15 | + |
| 16 | +After you have [ordered your InterLink](/network/interlink/how-to/order-interlink), further action is required on both the customer side and the [partner](/network/interlink/concepts/#partner) side before the InterLink is provisioned and ready for active use. This page walks you through the steps to take and how to deal with potential problems that could arise. |
| 17 | + |
| 18 | +<Lightbox src="scaleway-interlink-ordering.webp" alt="A four step flow chart shows the following steps: 1. User orders InterLink via Scaleway, 2. User requests InterLink from partner, 3. Partner accepts InterLink request, 4. Partner provisions InterLink." /> |
| 19 | + |
| 20 | +<Macro id="requirements" /> |
| 21 | + |
| 22 | +- A Scaleway account logged into the [console](https://console.scaleway.com) |
| 23 | +- [Owner](/identity-and-access-management/iam/concepts/#owner) status or [IAM permissions](/identity-and-access-management/iam/concepts/#permission) allowing you to perform actions in the intended Organization |
| 24 | +- [Ordered an InterLink](/network/interlink/how-to/order-interlink) |
| 25 | + |
| 26 | +## Contact partner to request InterLink |
| 27 | + |
| 28 | +After ordering the InterLink from Scaleway, you **must** contact your chosen partner to request that they provision the connection on their side. Scaleway is not able to automatically do this step for you. |
| 29 | + |
| 30 | +1. Click **InterLink** in the **Network** section of the [Scaleway console](https://console.scaleway.com) side menu. A listing of your InterLinks displays. |
| 31 | + |
| 32 | + TODO CHECK THIS WHOLE SECTION |
| 33 | + |
| 34 | +2. Click on the InterLink that you want to finish provisioning. The InterLink's **Overview** page displays. |
| 35 | + |
| 36 | +3. Note down the [pairing key](/network/interlink/concepts/#pairing-key) for your InterLink. This is a unique identification number which the partner will need in order to provision your InterLink. |
| 37 | + |
| 38 | +4. Click **Contact partner**. You are directed either to the partner's online portal, or else to the email address for contacting the partner. Use the relevant method to contact your partner, provide the pairing key, and request that they provision your InterLink from their side. |
| 39 | + |
| 40 | +Your InterLink will remain in `Requested` status until the partner responds to your request. |
| 41 | + |
| 42 | +## Wait for partner to accept InterLink request |
| 43 | + |
| 44 | +Once you have requested the InterLink from your partner, you must wait for them to respond to your request. There is no further action for you to take at this point. |
| 45 | + |
| 46 | +TODO EXPLAIN HOW TO FOLLOW THE STATUSES/WHERE CAN THEY SEE IT |
| 47 | +TODO MACRO? |
| 48 | + |
| 49 | +When the partner approves your request, the InterLink moves to `Provisioning` status. This means that the partner has agreed to facilitate your InterLink, and is now preparing the resources and configuration necessary to establish the physical connection. |
| 50 | + |
| 51 | +Your InterLink will remain in `Provisioning` status until this process has been completed. |
| 52 | + |
| 53 | +<Message type="important"> |
| 54 | +If your InterLink does not move to `Provisioning` status, you may see one of the following statuses: |
| 55 | + |
| 56 | +- `Refused`: The partner did not agree to provision your InterLink. Delete this InterLink resource, and contact your partner for more information. Consider re-ordering with a different partner. |
| 57 | +- `Expired`: Your InterLink order timed out: after 10 days, no response was received from the selected partner. Delete the InterLink resource, and create a new order if you wish to try again. |
| 58 | +</Message> |
| 59 | + |
| 60 | +## Partner provisions InterLink |
| 61 | + |
| 62 | +TODO MACRO? |
| 63 | + |
| 64 | +When the partner has finished provisioning your InterLink, it moves to `Active` status. This indicates that the physical link and necessary accompanying configuration has been completed on the partner's side, and your InterLink is ready for use. TODO WHERE CAN USER SEE STATUS? |
| 65 | + |
| 66 | +You must still configure your InterLink by attaching it to a VPC, attaching an allowed routes list, and activating route propagation, before traffic can flow over the InterLink. For help with these steps, see our documentation on [How to configure your InterLink](/network/interlink/reference-content/configuring/). |
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