docs(add): backup request procedure

Author: nerda-codes

pages/webhosting/how-to/assets/scaleway-hosting-options.webp

@@ -7,16 +7,16 @@ content:
   paragraph: Learn how to manage your Web Hosting with WordPress
 tags: webhosting wordpress wordpress-admin website
 dates:
-  validation: 2025-07-09
-  posted: 2025-07-09
+  validation: 2025-07-11
+  posted: 2025-07-11
 categories:
   - managed-services
 ---
 
 import Requirements from '@macros/iam/requirements.mdx'
 import WordPressEmail from '../assets/scaleway-wordpress-email.webp'
 import WordPressSuccessLogIn from '../assets/scaleway-wordpress-success.webp'
-
+import WordPressHostingOptions from '../assets/scaleway-hosting-options.webp'
 
 <Requirements />
 
@@ -62,7 +62,26 @@ You can access the webmail platform for your Web Hosting directly from your Scal
 2. Click <Icon name="more" /> and **More info**, or the domain name of the Web Hosting service you want to configure. The **Hosting information** page displays.
 3. Click the **Emails** tab to display information related to your email accounts.
 4. Click **Access webmail** next to the email address you want to access. The webmail interface displays in a new browser tab.
+5. Log in using the username and password you have defined in the previous section.
+
+## How to access your WordPress backup
+
+    <Message type="note">
+      You must have selected the backup option at WordPress Web Hosting creation to access your backup.
+    </Message>
+
+1. Click **Web Hosting** in the **Domains & Web Hosting** section of the [console](https://console.scaleway.com/) side menu. The **Web Hosting** overview page displays.
+2. Click <Icon name="more" /> and **More info**, or the domain name of the Web Hosting service you want to configure. The **Hosting information** page displays.
+3. Scroll down to the **Hosting options** section.
+  <Lightbox image={WordPressHostingOptions} alt="The hosting options are displayed with information about the name of the current plan, domains, emails, storage, vCPU, RAM, backup, and dedicated IP." />
+4. Click **Open support ticket** next to `Backup: Yes`. The support ticket creation page displays.
+5. Select or type `Web Hosting` in the **Selected product** drop-down.
+6. Select the domain associated with your WordPress Web Hosting in the **Related resource** drop-down.
+7. Copy and paste the following title `Request WordPress backup access from engineering team` in the **Subject** field.
+8. Add any relevant information in the **Description** field.
+9. Click **Submit ticket**. Our support team will then transfer your request to the Web Hosting team and you will be granted access to your backup.
+
+
+
+
 
-<Message type="tip">
- Find out how to access cPanel, create a mailbox, access your webmail interface from cPanel, and more, in the [documentation dedicated to managing a cPanel Web Hosting](/webhosting/how-to/manage-cpanel-webhosting/).
-</Message>