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feat(tem): update quota information (#3848)
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managed-services/transactional-email/reference-content/tem-capabilities-and-limits.mdx

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- managed-services
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This page provides information about the capabilities and limits of Scaleway Transactional Email service, depending on user quotas.
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Scaleway's Transactional Email service allows users to send automated emails triggered by specific actions like account notifications, password resets, and order confirmations. This service is optimized for high-volume email sending, ensuring fast and reliable delivery of critical messages to end users.
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Every [Organization](/identity-and-access-management/iam/concepts/#organization) has quotas, which are limits on the number of Scaleway resources they can use. Below is a list of basic quotas available for Transactional Email.
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The service is built on scalable infrastructure capable of handling substantial email volumes. However, sending capacities are evaluated on a case-by-case basis, depending on factors such as:
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<Message type="note">
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- Additional quotas can be added on a case-by-case basis. If you have already validated your payment method and your identity and want to increase your quota beyond the values shown on this page, [contact our support team](https://console.scaleway.com/support/create)
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- Starting from December 1st 2023, Transactional Email no longer applies an hourly quota for your email sending. Find out more about Transactional Email's pricing on the [product pricing page](https://www.scaleway.com/en/pricing/?tags=available,managedservices-transactionalemail-transactionalemail).
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</Message>
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- Usage patterns
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- Sender reputation
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- Adherence to best practices
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New users may face stricter initial limits, while well-known customers can benefit from higher limits, potentially sending up to millions of emails. These quotas are subject to validation by the Scaleway support team.
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<Message type="important">
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Customers must adhere to industry standards and our [General Terms of Services](https://www-uploads.scaleway.com/General_Terms_of_Services_v17072024_45d4879c08.pdf), including compliance with [Scaleway's anti-spam policy](https://tem.s3.fr-par.scw.cloud/antispam_policy.pdf). Failure to comply may result in temporary or permanent restrictions to the service.
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## Transactional Email service quotas
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| | [Payment method validated](/console/billing/how-to/add-payment-method/#how-to-add-a-credit-card) | Payment method and [identity validated](/console/account/how-to/verify-identity/) |
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|-------------------------------------|-------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------|
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| Max. of recipients | 3 | 3 |
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| Domains per Organization | 2 | 5 |
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| Emails sent per month | 500 | 5000 |
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| Max. of attachments | 2 | 2 |
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| Max. size of an email (Mo) for API | 2* | 2* |
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| Max. size of an email (Mo) for SMTP | 2* | 2* |
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| **Quota** | **Minimum Quota** | **Maximum Quota** | **Upgradable** |
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|------------------------------------------------|-------------------|-------------------|----------------|
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| Maximum number of emails per month | 10,000 | Unlimited | Yes |
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| Maximum number of attachments per email | 10 | Custom defined | Yes |
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| Maximum number of recipients per email | 10 | Custom defined | Yes |
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| Maximum email size (API) | 2 MB* | 2 MB* | No |
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| Maximum email size (SMTP) | 50 MB* | Custom defined | Yes |
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*Including the email and all attachments in the email.
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<Message type="note">
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Quotas can be increased on a case-by-case basis. If you have validated your payment method and identity and want to increase your limits beyond the values shown, [contact our support team](https://console.scaleway.com/support/create).
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</Message>
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*Including the email and the attachments in the email.
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As of **December 1st, 2023**, the Transactional Email service no longer applies an hourly quota for email sending.
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For more information on pricing, visit the [Transactional Email pricing page](https://www.scaleway.com/fr/tarifs/managed-services/#transactional-email).
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### Types of attachments available
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