fix(tem): blocklist draft

Author: ldecarvalho-doc

faq/transactional-email.mdx

@@ -51,4 +51,13 @@ Find out about [limits and quotas](/managed-services/transactional-email/referen
 
 At the end of the month, you are billed for the number of emails you sent.
 If the number of emails you have sent exceeds the number of emails included in your offer, you will be billed for the excess emails. For example, if you use the free tier of 300 emails per month, and you end up sending 305 emails, you will only be billed for five emails out of the 305 you have sent.
-Check out our [dedicated page](https://www.scaleway.com/en/pricing/?tags=managedservices-transactionalemail-transactionalemail) for more information about Transactional Email's pricing.
+Check out our [dedicated page](https://www.scaleway.com/en/pricing/?tags=managedservices-transactionalemail-transactionalemail) for more information about Transactional Email's pricing.
+
+## Can I unblock an address that was automatically added to a TEM blocklist before the 48-hour period ends?
+Yes, you can manually unblock any address, even if it is still under the temporary block period.
+
+## What happens if an address on a TEM blocklist becomes valid again?
+You can manually unblock the address. Make sure you confirm that the initial cause of the bounce was resolved before doing so to avoid further issues.
+
+## Can I remove addresses from the blocklist?
+Yes, all blocked addresses can be unblocked via the Scaleway console. For addresses you added manually, you have full control over when and if they are removed from the blocklist.

managed-services/transactional-email/how-to/create-webhooks.mdx

@@ -23,6 +23,8 @@ You can set up webhooks for Scaleway Transactional Email and subscribe them to [
   Currently, webhooks are integrated exclusively with the Scaleway Topics and Events. Billing for webhooks is based on the Scaleway [Topics and Events billing](https://www.scaleway.com/en/pricing/managed-databases/#messaging-and-queuing).
 </Message>
 
+<Macro id="requirements" />
+
 - A Scaleway account logged into the [console](https://console.scaleway.com)
 - [Owner](/identity-and-access-management/iam/concepts/#owner) status or [IAM permissions](/identity-and-access-management/iam/concepts/#permission) allowing you to perform actions in the intended Organization
 - [Configured your domain(s) with Transactional Email](/managed-services/transactional-email/how-to/configure-domain-with-transactional-email/)

managed-services/transactional-email/how-to/manage-blocklists.mdx

@@ -0,0 +1,47 @@
+---
+meta:
+  title: How to manage Transactional Email blocklists
+  description: This page provides instructions how to improve the quality of your email deliveries and maintain your domain's reputation score with TEM blocklists.
+content:
+  h1: How to manage Transactional Email blocklists
+  paragraph: This page provides instructions how to improve the quality of your email deliveries and maintain your domain's reputation score with TEM blocklists.
+tags: blocklist reputation transactional
+dates:
+  validation: 2025-01-20
+  posted: 2025-01-20
+categories:
+  - managed-services
+---
+
+The Transactional Email blocklist feature allows your to manage email addresses that generate errors, or “bounces”. This helps you improve the quality of your email deliveries, maintain your domain's reputation score, and reduce the risk of having your domains blocked by ISPs.
+
+<Macro id="requirements" />
+
+- A Scaleway account logged into the [console](https://console.scaleway.com)
+- [Owner](/identity-and-access-management/iam/concepts/#owner) status or [IAM permissions](/identity-and-access-management/iam/concepts/#permission) allowing you to perform actions in the intended Organization
+- [Configured your domain(s) with Transactional Email](/managed-services/transactional-email/how-to/configure-domain-with-transactional-email/)
+
+## How to add an email address to the blocklist
+
+Manually adding an email address to a domain's blocklist is only available for users who have a Scaleway domain.
+When you add an email to the blocklist, it will remain block indefinitely unless you decide to [unblock it](#how-to-unblock-an-email-adress).
+
+Avoid sending emails to recipients who have unsubscribed from your list.
+
+Exclude addresses identified as inactive or irrelevant.
+
+Addresses added manually will remain blocked until you decide to remove them.
+
+1. Click **Transactional Email** in the **Managed Services** section of the [console](https://console.scaleway.com/) side menu. Your domains display.
+2. Click the domain for which you want to manage the blocklist. An overview of your domain appears.
+3. Click the **Blocklist** tab.
+4.
+
+
+## How to manage temporary blocklists
+
+If any of your emails were bounced, you will see a temporary blocklist, with a duration of 48h, with the details of the email that bounced and the reason. Some examples of bounce reasons are: `Mailbox not found`, when mailbox does not exist, and `Mailbox full`, when the mailbox is full.
+
+The temporary blocklist is created automatically to prevent repeated attempts to send e-mails, which could damage your reputation.
+
+## How to unblock an email adress