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feat(bm): add info for start-9-m (#5608)
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‎menu/navigation.json‎

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],
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"label": "How to",
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"slug": "how-to"
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},
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{
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"label": "Troubleshooting",
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"slug": "troubleshooting"
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}
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],
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"label": "KVM-over-IP",

‎pages/dedibox-kvm-over-ip/troubleshooting/cant-install-from-virtualmedia.mdx‎

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---
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title: Installation from virtual media not possible on Dedibox Start-9-M servers
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description: Learn why installation from virtual media is not supported on Dedibox Start-9-M servers
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tags: virtual-media installation start-9-m unsupported
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dates:
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validation: 2025-10-02
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posted: 2025-10-02
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---
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import Requirements from '@macros/iam/requirements.mdx'
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Installation from virtual media allows users to boot servers using custom ISO images over the network.
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Dedibox provides an archive of several installation images at [https://virtualmedia.online.net/](virtualmedia.online.net).
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However, this feature is currently not supported on specific Elastic Metal server models due to instability issues.
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<Requirements />
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- A Dedibox account logged into the [Dedibox console](https://console.online.net)
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- A Dedibox Start-9-M server
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## Affected servers
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The following Elastic Metal server models are impacted by this limitation:
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- Dedibox Start-9-M
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## Reason for lack of support
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Installation through virtual media on Dedibox Start-9-M servers is highly unstable due to hardware-specific compatibility issues with the virtual media boot process. We do not currently have a stable solution to resolve these problems.
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<Message type="tip">
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For alternative installation methods, consider using the default OS images available directly from the Dedibox console or [rescue mode](/dedibox/how-to/use-rescue-mode/) for troubleshooting.
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</Message>
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## Next steps
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1. If you encounter issues during installation, verify your server model in the Dedibox console.
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2. Use supported installation options, such as pre-built images from the Dedibox console.
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3. Contact [Dedibox technical support](https://console.infra.online.net/en/support/ticket/create) for assistance or updates on future support.
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<Message type="note">
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We are working on potential solutions and will update this documentation once virtual media support is available for these models.
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</Message>

‎pages/dedibox-kvm-over-ip/troubleshooting/index.mdx‎

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---
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title: Dedibox KVM-over-IP
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description: Find troubleshooting resources for resolving issues with Dedibox KVM-over-IP.
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dates:
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posted: 2025-10-02
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productIcon: ElasticMetalProductIcon
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---
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<ProductHeader
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productName="Dedibox KVM-over-IP troubleshooting"
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productLogo="dedibox"
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description="Learn how to fix common issues with Dedibox KVM-over-IP."
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/>
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## Featured Pages
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<Grid>
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<Card
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title="Understanding Dedibox KVM-over-IP"
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description="Technical information about Dedibox KVM-over-IP."
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url="/dedibox-kvm-over-ip/understanding-bmc/"
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label="See more"
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/>
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<Card
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title="Dedibox KVM-over-IP concepts"
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description="Concepts related to Dedibox KVM-over-IP."
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url="/dedibox-kvm-over-ip/concepts/"
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label="See more"
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/>
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</Grid>
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<Grid>
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<Card
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title="Dedibox KVM-over-IP Quickstart"
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description="Get started with Dedibox KVM-over-IP."
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url="/dedibox-kvm-over-ip/quickstart/"
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label="See more"
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/>
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<Card
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title="Dedibox KVM-over-IP shared responsibility"
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description="Roles of Scaleway and users explained."
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url="/elastic-metal/reference-content/shared-responsibility-model/"
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label="See more"
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/>
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</Grid>
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## Dedibox KVM-over-IP troubleshooting pages
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<LinksList>
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- [Installation from virtual media not possible on Dedibox Start-9-M servers](/dedibox-kvm-over-ip/troubleshooting/cant-install-from-virtualmedia/)
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</LinksList>

‎pages/elastic-metal/troubleshooting/cant-install-from-virtualmedia.mdx‎

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---
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title: Installation from virtual media not possible on A610R/A215R Elastic Metal servers
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description: Learn why installation from virtual media is not supported on A610R/A215R Elastic Metal servers
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tags: virtual-media installation a610r a215r unsupported
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dates:
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validation: 2025-10-02
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posted: 2025-10-02
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---
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import Requirements from '@macros/iam/requirements.mdx'
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Installation from virtual media allows users to boot servers using custom ISO images over the network.
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However, this feature is currently not supported on specific Elastic Metal server models due to instability issues.
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<Requirements />
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- A Scaleway account logged into the [console](https://console.scaleway.com)
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- [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization
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- An A610R or A215R Elastic Metal server
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## Affected servers
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The following Elastic Metal server models are impacted by this limitation:
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- A610R
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- A215R
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## Reason for lack of support
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Installation through virtual media on the A610R and A215R servers is highly unstable due to hardware-specific compatibility issues with the virtual media boot process. We do not currently have a stable solution to resolve these problems.
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<Message type="tip">
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For alternative installation methods, consider using the default OS images available directly from the Scaleway console or [rescue mode](/elastic-metal/how-to/use-rescue-mode/) for troubleshooting.
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</Message>
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## Next steps
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1. If you encounter issues during installation, verify your server model in the Scaleway console.
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2. Use supported installation options, such as pre-built images from the console.
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3. Contact [Scaleway technical support](https://console.scaleway.com/support) for assistance or updates on future support.
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<Message type="note">
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We are working on potential solutions and will update this documentation once virtual media support is available for these models.
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</Message>

‎pages/elastic-metal/troubleshooting/index.mdx‎

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## Elastic Metal troubleshooting pages
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<LinksList>
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- [Enabling SSH on Elastic Metal servers running virtualization distributions](/elastic-metal/troubleshooting/enable-ssh-virtualization-distribution)
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- [Replacing a failed drive in a RAID1 software RAID](/elastic-metal/troubleshooting/replace-failed-drive-software-raid)
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- [Resetting the Administrator password on Windows Server OS](/elastic-metal/troubleshooting/reset-admin-password-windows-server)
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- [Troubleshooting common Elastic Metal server access issues](/elastic-metal/troubleshooting/troubleshoot-access-issues)
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- [Troubleshooting an Elastic Metal server blocked installation](/elastic-metal/troubleshooting/troubleshoot-installation)
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- [Troubleshooting remote access (KVM over IP) issues on Elastic Metal servers](/elastic-metal/troubleshooting/troubleshoot-remote-access-issues)
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- [Troubleshooting SSH connection issues on Elastic Metal servers](/elastic-metal/troubleshooting/troubleshoot-ssh-issues)
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- [Enabling SSH on Elastic Metal servers running virtualization distributions](/elastic-metal/troubleshooting/enable-ssh-virtualization-distribution/)
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- [Replacing a failed drive in a RAID1 software RAID](/elastic-metal/troubleshooting/replace-failed-drive-software-raid/)
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- [Resetting the Administrator password on Windows Server OS](/elastic-metal/troubleshooting/reset-admin-password-windows-server/)
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- [Troubleshooting common Elastic Metal server access issues](/elastic-metal/troubleshooting/troubleshoot-access-issues/)
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- [Troubleshooting an Elastic Metal server blocked installation](/elastic-metal/troubleshooting/troubleshoot-installation/)
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- [Troubleshooting remote access (KVM over IP) issues on Elastic Metal servers](/elastic-metal/troubleshooting/troubleshoot-remote-access-issues/)
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- [Troubleshooting SSH connection issues on Elastic Metal servers](/elastic-metal/troubleshooting/troubleshoot-ssh-issues/)
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- [Installation from virtual media not possible on A610R/A215R Elastic Metal servers](/elastic-metal/troubleshooting/cant-install-from-virtualmedia/)
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</LinksList>

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