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Co-authored-by: Néda <[email protected]>
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pages/dedibox-scaleway/faq.mdx

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Yes. Users who linked their Dedibox and Scaleway accounts **before 28 October 2025** will still be able to use and manage their Dedibox services on both the [Dedibox](https://console.online.net/en/account/home) and [Scaleway](https://console.scaleway.com/organization) consoles.
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### How do I log in to the Dedibox console?
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You can access your Dedibox account via [account.scaleway.com](https://account.scaleway.com/login?service=dedibox). After entering your email address and authenticating, you will be prompted to select the console you wish to visit.
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You can access your Dedibox account via [account.scaleway.com](https://account.scaleway.com/login?service=dedibox). After entering your email address and authenticating, you will be prompted to select the console you wish to access.
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If you have [linked](/dedibox-scaleway/faq/#what-was-the-account-linking-process-and-its-purpose) your Dedibox and Scaleway accounts **before 28 October 2025**, you can also log in via [console.online.net](https://console.online.net).
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You must select an alternative method to secure your account. [Learn about our available MFA method options](/account/how-to/use-2fa/).
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### Can I use SSO on my account?
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Yes. You can [set up SSO](/account/how-to/use-2fa/) in your account if your email provider is Google or Microsoft. Alternatively, you can use GitHub if you use the same email address for both accounts. Once configured, you can [authenticate using SSO](/account/how-to/log-in-to-the-console/?tab=log-in-with-sso-0).
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Yes. You can [set up SSO](/account/how-to/use-2fa/) on your account if your email provider is Google or Microsoft. Alternatively, you can use GitHub if you use the same email address for both accounts. Once configured, you can [authenticate using SSO](/account/how-to/log-in-to-the-console/?tab=log-in-with-sso-0).
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### Will my password or credentials change?
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In most cases, your password and any configured one-time password (TOTP) authentication methods will remain available after the account unification, except for [SMS MFA](/dedibox-scaleway/faq/#can-i-still-use-sms-mfa-on-my-dedibox-account), which will then be deprecated.
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## Support and troubleshooting
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### Who do I contact if I have issues or questions about Dedibox?
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You can reach out to the [Dedibox support team](https://console.online.net/en/support/ticket/create) if you require any assistance, as usual.
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You can reach out to the [Dedibox support team](https://console.online.net/en/support/ticket/create) if you need any assistance, as usual.
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### What should I do if I have questions or need assistance with the unification?
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Reach out to the [Scaleway Support team](https://console.scaleway.com/support/tickets/create) for assistance with any questions or issues you may encounter before or during the unification process.

pages/dedibox-scaleway/reference-content/dedibox-scaleway-linking.mdx

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Users who have completed the linking process **before October 28, 2025** can still access and manage their services from both the Dedibox and Scaleway consoles.
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## What is the difference between account linking and unification?
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- **Account linking**: was a process available until **October 28, 2025**, where users who owned a Dedibox account were offered the possibility to link their accounts to the Scaleway console. This allowed them to try the Scaleway console and benefit from a more modern environment, while retaining access to the console they were familiar with.
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- **Account linking**: was a process available until **October 28, 2025**, where users who owned a Dedibox account were offered the possibility to link it to the Scaleway console. This allowed them to try the Scaleway console and benefit from a more modern environment, while retaining access to the console they were familiar with.
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- **Dedibox and Scaleway account unification**: is the first part of an ongoing project to unify the experience, access, management, and usage of both consoles, offering a seamless, safer, and optimized experience. [Learn more about account unification](/dedibox-scaleway/faq/)
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