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Copy file name to clipboardExpand all lines: pages/account/concepts.mdx
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An active session begins when a computer or device signs into your account. To connect you to your account, Scaleway uses JSON Web Tokens (JWT). JWT allows secure transmission of information between parties through tokens. These parties can be users, servers, or any other combination of services. In the case of Scaleway, when a user connects to their account (e.g. via an email address and password), we generate a token, associate it with the session and send it to the user. The token is composed of a header, a payload, and a signature. You can see the list of your active sessions in the [Scaleway console](https://console.scaleway.com/settings/account/security), to get an overview of all devices that are signed in and recently active on your account.
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## Authentication code
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An authentication code provides quick and secure access to your account without the hassle of remembering your [password](#login-information). When you choose to sign in with an authentication code, you receive a unique code sent directly to your email inbox that you can use one time only to [authenticate your login](/account/how-to/log-in-to-the-console/#how-to-log-in-with-an-authentication-code).
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## Console
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The Scaleway console allows you to view and manage your Scaleway products, billing information, support tickets, and more. [Access the Scaleway console](https://console.scaleway.com/organization).
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## Login information
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Consists of the **e-mail address** your account is registered to and its corresponding [**password**](#password). With your login information, you can connect to your Scaleway Organization via the Scaleway console. As an alternative to using a password, you can login using a [magic link](#magic-link).
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Consists of the **e-mail address** your account is registered to and its corresponding [**password**](#password). With your login information, you can connect to your Scaleway Organization via the Scaleway console. As an alternative to using a password, you can login using an [authentication code](#authentication-code).
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## MAC Address
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A **M**edia **A**ccess **C**ontrol Address is a unique ID assigned to network interface cards (NICs), used to ensure the physical address of a computer. It identifies the hardware manufacturer and is used for network communication between devices in a network segment.
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## Magic Link
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A magic link provides quick and secure access to your account without the hassle of remembering your [password](#login-information). When you choose to sign in with a magic link, you receive a unique link sent directly to your email inbox which you can use one time only to authenticate your login. Afterward, it automatically becomes invalid.
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## Multifactor Authentication (MFA)
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Multifactor authentication (MFA) is any form of verification that requires two factors to authenticate to a device you wish to connect to. Scaleway supports MFA for Cloud accounts in the form of a security code that you use in addition to your [password](#password) when you log in. You can receive the code via SMS or an authenticator app on your smartphone. Enabling MFA adds an additional layer of security against unauthorized access to your account.
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## Password
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A password is a string of characters associated to your account's email address that allows you to access the [Scaleway console](https://console.scaleway.com/). It is personal and must not be shared with anyone. Alternatively, you can use a [magic link](#magic-link) to authenticate yourself.
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A password is a string of characters associated with your account's email address that allows you to access the [Scaleway console](https://console.scaleway.com/). It is personal and must not be shared with anyone. Alternatively, you can use an [authentication code](#authentication-code) to authenticate yourself.
- A [Scaleway](https://www.scaleway.com/en/) account
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## How to log in with a Magic Link
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Instead of using your password, you can use a **Magic Link** to authenticate yourself when you log into the Scaleway console. This provides quick and secure access to your account without the hassle of remembering your password. When you choose to sign in with Magic Link, you receive a unique link sent directly to your email inbox which you can use one time only to authenticate your login. Afterward, it automatically becomes invalid.
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## How to log in with an authentication code
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Instead of your password, you can sign in to the Scaleway console with a one-time authentication code. The code is sent directly to your email inbox and can only be used once. This provides quick and secure access to your account without the hassle of remembering your password.
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1. Open your web browser and go to the [Scaleway console](https://console.scaleway.com).
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2. Enter your email address in the form and click **Send a Magic Link**.
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A magic link will be sent to your email inbox.
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3. Check your email inbox for an email with the subject **Scaleway - Passwordless Authentication** and open it.
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4.Click **Authenticate Myself** to connect to the Scaleway console.
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2. Enter your email address in the form and click **Send authentication code**.
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A code will be sent to your email inbox.
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3. Check your email inbox for an email with the subject **Use the authentication code to access your account** and open it.
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4.Copy the code and enter it in the Scaleway console.
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<Lightboximage={image}alt="" />
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You will be redirected to and logged into your management console.
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A confirmation email is sent to your inbox, confirming that you have authenticated using the Magic Link.
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<Messagetype="note">
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The Magic Link becomes invalid as soon as you have used it. If you log out from the console and want to log in again without your password, you will need to request a new magic link by repeating the steps above.
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The authentication code expires 10 minutes after it is sent to you. It becomes invalid as soon as you use it. If you log out from the console and want to log in again without your password, you will need to request a new code by repeating the steps above.
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- A [Scaleway](https://www.scaleway.com/en/) account
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## Log in without a password using a magic link
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## Log in without a password using an authentication code
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The [magic link](/account/how-to/log-in-to-the-console/) allows you to access your account without a password, using multifactor authentication.
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The [authentication code](/account/how-to/log-in-to-the-console/#how-to-log-in-with-an-authentication-code) allows you to access your account without a password.
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Click **Send magic link** on the Login page of the Scaleway console.
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Click **Send authentication code** on the login page of the Scaleway console.
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A secret link is sent to your email. You can access your account by clicking on the link.
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A code is sent to your email. You can enter the code in the console to authenticate yourself and log in.
Copy file name to clipboardExpand all lines: pages/account/troubleshooting/cannot-log-into-my-account.mdx
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<Lightboximage={image}alt="" />
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This means you tried to log into your account from an unknown [IP address](/public-gateways/concepts/#ip-address). You may be logging in from a new device or location. As a security measure, we require you to use a [magic link](/account/concepts/#magic-link) to complete authentication.
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This means you tried to log into your account from an unknown [IP address](/public-gateways/concepts/#ip-address). You may be logging in from a new device or location. As a security measure, we require you to use an [authentication code](/account/how-to/log-in-to-the-console/#how-to-log-in-with-an-authentication-code) to complete authentication.
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1. Check your inbox for the latest email sent by the Scaleway team.
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2. Click the **Authenticate myself** button in the email.
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## I have forgotten my password
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If you forgot or lost your password, you need to reset it. There are several methods to recover it:
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-[Passwordless authentication using a Magic Link](/account/how-to/recover-a-lost-password/#log-in-without-a-password-using-a-magic-link)
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-[Passwordless authentication using an authentication code](/account/how-to/log-in-to-the-console/#how-to-log-in-with-an-authentication-code)
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-[Password reset using email validation](/account/how-to/recover-a-lost-password/#reset-your-password-using-email-validation)
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-[Password recovery in case of lost email account](/account/how-to/recover-a-lost-password/#recover-your-password-if-you-lost-access-to-your-email-account)
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