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feat(aps): troubleshooting
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menu/navigation.json

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{
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"items": [
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{
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"label": "Filevault is preventing system boot",
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"label": "Troubleshooting issues related to FileVault preventing system boot",
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"slug": "filevault-preventing-system-boot"
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},
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{
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"label": "Troubleshooting inaccessibility issues to Mac minis",
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"slug": "mac-mini-inacessible"
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},
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{
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"label": "Troubleshooting Mac mini installation issues",
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"slug": "mac-mini-installation-issues"
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},
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{
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"label": "Troubleshooting remote desktop connections to Mac mini servers",
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"slug": "cant-connect-using-vnc"
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},
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{
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"label": "I can not connect to my Mac mini through a remote SSH connection",
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"label": "Troubleshooting SSH connection issues to Mac mini servers",
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"slug": "cant-connect-using-ssh"
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},
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{
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"label": "I can not create a new Apple Account on my Mac mini",
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"label": "Troubleshooting Apple account creation for hosted Mac minis",
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"slug": "cant-create-apple-account"
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},
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{
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"label": "Troubleshooting deletion issues with Mac minis",
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"slug": "cant-delete-mac-mini"
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}
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],
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"label": "Troubleshooting",

pages/apple-silicon/troubleshooting/cant-connect-using-ssh.mdx

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---
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meta:
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title: Resolving SSH connection issues to Scaleway Mac mini servers
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title: Troubleshooting SSH connection issues to Scaleway Mac mini servers
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description: Learn how to fix SSH connection problems with Scaleway Apple Silicon Mac mini by uploading your SSH key and rebooting the device.
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content:
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h1: Resolving SSH connection issues to Scaleway Mac mini servers
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h1: Troubleshooting SSH connection issues to Scaleway Mac mini servers
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paragraph: Learn how to fix SSH connection problems with Scaleway Apple Silicon Mac mini by uploading your SSH key and rebooting the device.
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tags: ssh ssh-key connection
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dates:
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Replace `/path/to/your/private_key` with your actual private key location and `<server_ip>` with your Mac mini’s IP address.
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## Further troubleshooting
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If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for Further troubleshooting.
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If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for further troubleshooting.

pages/apple-silicon/troubleshooting/cant-connect-using-vnc.mdx

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---
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meta:
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title: Troubleshooting Remote Desktop connections to Mac mini servers
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title: Troubleshooting remote desktop connections to Mac mini servers
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description: This page provides solutions for when you cannot establish a remote desktop connection to your Mac mini.
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content:
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h1: Troubleshooting Remote Desktop connections to Mac mini servers
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h1: Troubleshooting remote desktop connections to Mac mini servers
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paragraph: This page provides solutions for when you cannot establish a remote desktop connection to your Mac mini.
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tags: remote vnc connection apple-silicon error
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dates:
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- Incorrect credentials are being used.
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- Remote connection client compatibility issues.
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### Steps to resolve
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### Solution
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#### Verify the server status
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Run the following command in a terminal:
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If all else fails, [reinstall macOS](/apple-silicon/how-to/reinstall-mac-mini/) via the Scaleway console.
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<Message type="important">
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Reinstalling your Mac mini will delete all data on it's disk. Ensure you have a backup of your data before launching any reinstallation.
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</Messsage>
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</Message>
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## Advanced configuration and security
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```
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## Further troubleshooting
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If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for Further troubleshooting.
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If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for further troubleshooting.

pages/apple-silicon/troubleshooting/cant-create-apple-account.mdx

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## Problem
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You are unable to create an Apple Account directly from your hosted Mac mini.
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### Symptoms:
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### Symptoms
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- An error message appears when trying to create an Apple Account.
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- The system prevents you from proceeding with account creation.
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- The error "Too many Apple Accounts created on this device" is displayed.
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### Possible causes:
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### Possible causes
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- Apple limits the number of Apple Accounts that can be created on a single device.
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- Restrictions on hosted Mac minis may prevent direct account creation.
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- Temporary connectivity issues may block the account creation process.
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---
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meta:
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title: Troubleshooting deletion issues with Mac minis
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description: This page suggests solutions for when you cannot delete your Mac mini
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content:
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h1: Troubleshooting deletion issues with Mac minis
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paragraph: This page suggests solutions for when you cannot delete your Mac mini.
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tags: mac-mini deletion
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dates:
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validation: 2025-01-30
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posted: 2024-10-24
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categories:
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- bare-metal
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---
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## Problem
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You are unable to delete your Mac mini.
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### Symptoms
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- An error message appears when trying to delete your Mac mini.
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- The Scaleway console prevents you from deleting your Mac mini.
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### Possible causes
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- The minimum rental period for Apple Mac mini machines is 24 hours due to [Apple's Software License Agreement](https://www.apple.com/legal/sla/docs/macOSSequoia.pdf) (Section 3. ii).
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- Scaleway enforces this restriction to comply with Apple's licensing terms.
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### Solution
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- After keeping the Mac mini for more than 24 hours, try deleting it again via the Scaleway console, CLI, or API.
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## Further troubleshooting
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If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for assistance with further troubleshooting.
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pages/apple-silicon/troubleshooting/filevault-preventing-system-boot.mdx

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meta:
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title: Preventing FileVault from blocking system boot
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title: Troubleshooting issues related to FileVault preventing system boot
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description: This page explains how to prevent FileVault from stopping your system from booting.
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content:
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h1: Preventing FileVault from blocking system boot
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h1: Troubleshooting issues related to FileVault preventing system boot
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paragraph: This page explains how to prevent FileVault from stopping your system from booting.
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tags: filevault boot booting
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dates:
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- **Ensure proper backups** before making changes to encryption settings.
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## Further troubleshooting
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If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for Further troubleshooting.
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If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for further troubleshooting.

pages/apple-silicon/troubleshooting/mac-mini-inaccessible.mdx

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meta:
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title: Resolving Inaccessibility Issues with Mac mini
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title: Troubleshooting inaccessibility issues with Mac mini
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description: Steps to troubleshoot and regain access to your Scaleway Apple Silicon Mac mini.
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content:
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h1: Resolving Inaccessibility Issues with Mac mini
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h1: Troubleshooting inaccessibility issues with Mac mini
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paragraph: Steps to troubleshoot and regain access to your Scaleway Apple Silicon Mac mini.
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tags: access, connectivity, mac-mini
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dates:
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### Symptoms
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Your Mac mini is inaccessible when you try to reach it on its IP address or hostname.
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## Possible causes:
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## Possible causes
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- Network configuration errors.
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- Firewall settings blocking access.
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- System crashes or unresponsive states.
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### Solution:
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### Solution
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1. Check the network configuration:
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- Ensure that your Mac mini is correctly configured with the appropriate IP settings.
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- Use the Scaleway console to reboot your Mac mini.
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4. Contact support:
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- If the issue persists, contact [Scaleway support](https://console.scaleway.com/support) for Further troubleshooting.
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- If the issue persists, contact [Scaleway support](https://console.scaleway.com/support) for further troubleshooting.

pages/apple-silicon/troubleshooting/mac-mini-installation-issues.mdx

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### Symptoms
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The installation of your hosted Mac mini could not complete successfully.
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### Possible causes:
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### Possible causes
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- Incompatible installation image.
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- Network interruptions during installation.
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- Hardware compatibility issues.
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### Solution:
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### Solution
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1. Verify installation image:
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- Ensure that the installation image is not is compatible with your Mac mini version. If unsure try a different version and relaunch the installation process.
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- Navigate to the Scaleway console, select your Mac mini, and initiate a [reinstallation of macOS](/apple-silicon/how-to/reinstall-mac-mini/).
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4. Contact support:
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- If issues persist, reach out to [Scaleway's support](https://console.scaleway.com/support) for Further troubleshooting.
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- If issues persist, reach out to [Scaleway's support](https://console.scaleway.com/support) for further troubleshooting.

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