fix(acc): review jessi

Co-authored-by: Jessica <[email protected]>
Co-authored-by: Benedikt Rollik <[email protected]>

Author: 3 people

pages/account/how-to/configure-support-plans.mdx

@@ -35,7 +35,7 @@ The default support plan for an Organization is the **Basic** plan, but it can b
     A pop-up displays a disclaimer message informing you that:
 
     <Message type="important">
-     You are about to subscribe to a new support plan. If you upgrade, the new plan takes effect immediately and a pro rata will apply. If you downgrade, your current plan will remain active and billed until the end of the month
+     You are about to subscribe to a new support plan. If you upgrade, the new plan takes effect immediately and a pro rata will apply. If you downgrade, your current plan will remain active and billed until the end of the month.
     </Message>
 
 4. Click **Subscribe** to confirm.

pages/account/reference-content/understanding-support-plans.mdx

@@ -17,10 +17,10 @@ Four levels of support plans are available at Scaleway. Find the details of each
 
 | Name | BASIC | ADVANCED | BUSINESS | ENTERPRISE |
 | --- | --- | --- | --- | --- |
-| Value | Free access to basic ticketing| Multi-channel support that ensures smooth experimentation and timely delivery of your ideas. Ideal for research and development projects. | Build reliable infrastructures with reactive and personalized support for your production environment. A pre-requisite for production workloads. | Build, maintain and scale your infrastructure with a dedicated team of cloud experts. |
+| Value | Free access to basic ticketing| Multi-channel support that ensures smooth experimentation and timely delivery of your ideas. Ideal for research and development projects. | Build reliable infrastructures with reactive and personalized support for your production environment. A prerequisite for production workloads. | Build, maintain, and scale your infrastructure with a dedicated team of cloud experts. |
 | Initial Response Time (IRT) | 8 hours | 2 hours | 30 minutes | 15 minutes |
 | Ticket | 24/7 | 24/7 | 24/7 | 24/7 |
-| Hotline | Not included | 7/7 9AM - 6PM | 24/7 | 24/7 |
+| Hotline | Not included | 7/7 9AM - 6PM (CET) | 24/7 | 24/7 |
 | Dedicated Premium Team | Not included | Not included | Included | Included |
 | Technical Account Manager | Not included | Not included | Not included | Included |
 | Quarterly Technical Review | Not included | Not included | Not included | Included |