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docs(ddx): update outsourcing page (#6216)
* docs(ddx): update outsourcing page * Update pages/dedibox-account/how-to/outsource-dedibox.mdx Co-authored-by: Jessica <113192637+jcirinosclwy@users.noreply.github.com> --------- Co-authored-by: Jessica <113192637+jcirinosclwy@users.noreply.github.com>
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pages/dedibox-account/how-to/outsource-dedibox.mdx

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@@ -3,35 +3,61 @@ title: How to outsource your Dedibox
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description: Learn how to outsource your Scaleway Dedibox dedicated server.
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tags: dedibox outsource
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dates:
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validation: 2025-08-19
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validation: 2026-02-20
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posted: 2020-03-12
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---
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import Requirements from '@macros/iam/requirements.mdx'
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import image from './assets/scaleway-dedibox-console-dedibox-outsourcing.webp'
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import image2 from './assets/dedibox_outsourcing.webp'
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Outsourcing a Dedibox dedicated server means entrusting the technical management of your machines and services to another Scaleway Dedibox account while retaining control over your main account.
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Outsourcing a Dedibox server allows you to delegate the **technical management** of your dedicated server to another Scaleway Dedibox account, while keeping full ownership and control of your main account.
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By outsourcing your servers, you grant permission to a third party to handle management on your behalf. This allows the designated Dedibox account holder access to all the necessary technical details of your Dedibox. However, they will not be able to view your billing information or make any changes to the services within your primary account. This ensures you maintain full control over your billing and service configurations while benefiting from external technical expertise.
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When you outsource a server:
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- The recipient gains access to manage the server (e.g., monitor status, reboot, access console, etc.).
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- They **cannot** view or modify billing information or services in your primary account.
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- You retain full control over your account settings and subscriptions.
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This feature is ideal for delegating server administration to IT teams, managed service providers, or technical partners—without compromising security or financial oversight.
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<Requirements />
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- A Dedibox account logged into the [console](https://console.online.net)
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- At least one Dedibox server
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- An active Scaleway Dedibox account logged into the [Dedibox console](https://console.online.net)
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- At least one dedicated server
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- The Scaleway console login (identifier) of the recipient account
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<Message type="tip">
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If you have multiple machines, you can outsource each of them individually to different users, if required.
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You can outsource multiple servers individually, even assigning each to a different technical contact if needed.
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</Message>
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### Steps to outsource your Dedibox
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1. In the top menu, click **Server** > **Server list** to display the list of your servers.
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2. Select the server you want to outsource and click **Manage** to view its details.
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3. Click **Outsourcing** in the side menu of your server's status page:
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<Lightbox image={image} width="800" alt="Scaleway Dedibox console outsourcing" />
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The outsourcing form displays
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4. Enter the identifier of the new technical contact for your server. The identifier is the login of the other user's console account. Click **Send request** to validate the form.
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The other account holder will receive a notification to accept the outsourcing of your dedicated server into their Scaleway Dedibox account.
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## How to outsource your Dedibox server
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1. In the top navigation bar, click **Server** > **Server list** to view all your servers.
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2. Select the server you wish to outsource, then click **Manage** to open its details page.
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3. In the left-hand menu, click **Outsourcing**.
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<Lightbox image={image} width="800" alt="Scaleway Dedibox console – Outsourcing section" />
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The outsourcing form will appear.
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4. Enter the **Scaleway console identifier** (login) of the recipient account.
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<Message type="note">
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The identifier is the Dedibox username the recipient uses to log in to their Dedibox account. It is **not** your own user ID.
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If can be found on the [outsourcing page](https://console.online.net/en/account/outsourcing/requests/) in the Dedibox console:
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<Lightbox image={image2} />
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</Message>
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5. Click **Send request**.
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The recipient will receive a notification in their console and must **accept the request** to take over technical management.
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<Message type="info">
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You can track the status of your outsourcing requests on the [Outsourcing Requests page](https://console.online.net/en/account/outsourcing/requests/).
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</Message>
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## After the request is accepted
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Once accepted:
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- The server appears in the recipient’s console under **Outsourced Servers**.
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- They can perform technical actions such as:
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- Rebooting the server
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- Accessing the IPMI console
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- Monitoring hardware status
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- You continue to manage billing and server ownership.
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To revoke access, you can cancel the outsourcing at any time from the same menu.

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