feat(rdb): stuck state

Author: ldecarvalho-doc

menu/navigation.json

@@ -2538,6 +2538,24 @@
                 "label": "API/CLI",
                 "slug": "api-cli"
               },
+              {
+                "items": [
+                  {
+                    "label": "Dealing with Database Instance unavailability",
+                    "slug": "database-instance-unavailable"
+                  },
+                  {
+                    "label": "Dealing with Database Instance connectivity issues",
+                    "slug": "database-instance-connectivity-issues"
+                  },
+                  {
+                    "label": "Dealing with Database Instance performance issues",
+                    "slug": "database-instance-performance-issues"
+                  }
+                ],
+                "label": "Troubleshooting",
+                "slug": "troubleshooting"
+              },
               {
                 "items": [
                   {

pages/managed-databases-for-postgresql-and-mysql/troubleshooting/database-instance-unavailable.mdx

@@ -14,6 +14,8 @@ categories:
   - postgresql-and-mysql
 ---
 
+## My Database Instance is unavailable
+
 ## Problem
 
 My Database Instance is unavailable.
@@ -31,4 +33,21 @@ You can monitor your Database Instance activity to be able to quickly identify a
 
     - Check if the usage is regular. Database Instance can be impacted by high data loads or unexpected high traffic from an app or website, for example
     - Check if there are slow queries in the Database Instance log. Huge or sub-optimized queries can fill up all the memory and trigger OOM kills
-    - Check the Database Instance logs for any unusual or suspicious activity
+    - Check the Database Instance logs for any unusual or suspicious activity
+
+## My Database Instance is in stuck state
+
+## Problem
+
+My Database Instance is currently in a stuck state.
+
+## Possible causes
+
+- A maintenance operation on Scaleway's side is taking longer than usual and timed out, making the Database Instance go into a transitional state
+
+## Solution
+
+If the Database Instance is sent to a transitional state, the Scaleway Databases team receives an alert and will act on the issue as soon as possible.
+
+If you observe the resolution is taking longer than usual, [create a support ticket](/account/how-to/open-a-support-ticket/#writing-an-effective-subject-and-description) to let us know.
+