feat(acc): tbs

Author: ldecarvalho-doc

pages/account/troubleshooting/cannot-erase-account copy.mdx

@@ -0,0 +1,29 @@
+---
+meta:
+  title: I am not receiving the SMS to verify my phone number
+  description: Resolve issues encountered when verfying your phone number.
+content:
+  h1: I am not receiving the SMS to verify my phone number
+  paragraph: Resolve issues encountered when verfying your phone number.
+tags: account phone number verify
+dates:
+  validation: 2025-05-22
+  posted: 2024-05-22
+categories:
+  - console
+---
+
+When you [add your phone number](/account/how-to/create-an-account/#add-your-phone-number) to your Scaleway account, you receive a 6-digit code via SMS to enter in the Scaleway console and verify the number.
+
+### Problem
+You are not receiving an SMS with the code.
+
+### Possible causes
+- The phone number entered is incorrect.
+- There is an ongoing issue with Scaleway's SMS provider.
+- You phone number's country code is currently not authorized or there is a active rate limit for your country.
+
+### Solution
+- Check if the phone number you entered is correct.
+- Check if there is an issue with Scaleway's SMS provider in the [Scaleway Status page](https://status.scaleway.com/).
+-