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Copy file name to clipboardExpand all lines: pages/account/troubleshooting/cannot-erase-account.mdx
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paragraph: Resolve issues encountered when deleting Scaleway accounts.
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tags: account close delete deactivate close-account
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dates:
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validation: 2024-11-27
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validation: 2025-06-02
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posted: 2024-03-28
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categories:
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- console
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---
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## My request to close my account and erase personal data has failed
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### Problem
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When you click the **Send request** button, an error message appears. This message says that you still have active resources.
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### Potential problems
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1. When you click the **Send request** button, an error message appears. This message says that you still have active resources.
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2. I received an email explaining that my request to erase my account and personal data had failed.
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### Cause
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You have active resources, preventing us from proceeding with your request.
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1. You have active resources, preventing us from proceeding with your request.
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2. You may have unpaid consumption, preventing us from proceeding with your request.
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### Solution
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You can check all your active resources from your [Organization dashboard](https://console.scaleway.com/organization). If one or more resources are listed, they are active. You need to delete all of them manually. In this situation, you must wait for the current month's invoice to be paid before sending another request to erase your account.
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### Problem
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I received an email explaining that my request to erase my account and personal data had failed.
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### Cause
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You may have unpaid consumption, preventing us from proceeding with your request.
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### Solution
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You can check your consumption from your [Billing space](https://console.scaleway.com/billing). All invoices must be marked as paid, and your current consumption must be zero. Once these criteria are met, you can send another request to delete your account and erase personal data.
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1. You can check all your active resources from your [Organization dashboard](https://console.scaleway.com/organization). If one or more resources are listed, they are active. You need to delete all of them manually. In this situation, you must wait for the current month's invoice to be paid before sending another request to erase your account.
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2. You can check your consumption from your [Billing space](https://console.scaleway.com/billing). All invoices must be marked as paid, and your current consumption must be zero. Once these criteria are met, you can send another request to delete your account and erase personal data.
Copy file name to clipboardExpand all lines: pages/billing/how-to/redeem-voucher-code.mdx
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paragraph: Instructions for redeeming a voucher code in the Scaleway console.
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tags: discount voucher billing redeem
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dates:
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validation: 2024-11-26
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validation: 2025-06-02
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posted: 2024-02-15
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categories:
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- billing
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Once the voucher is redeemed, it will appear in the list of your vouchers.
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## Understanding voucher scope
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## Understanding voucher scopes
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Vouchers provide discounts or credits to use on our services. However, certain conditions and exclusions apply to their usage.
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### Inclusive and Exclusive vouchers
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### Inclusive and exclusive vouchers
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-**Incl. (Inclusive)**: The voucher applies only to the products or services listed after "Incl." (e.g., "Incl. PRO2," means that the voucher only applies to PRO2 Instances).
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-**Excl. (Exclusive)**: The voucher cannot be applied to the products or services listed after "Excl." (e.g., "Excl. Apple Silicon" means that the voucher does not apply to Apple Silicon machines).
Copy file name to clipboardExpand all lines: tutorials/deploy-hasura-engine-database-postgresql/index.mdx
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- postgresql-and-mysql
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hero: assets/scaleway_hasura.webp
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dates:
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validation: 2024-11-25
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validation: 2025-06-02
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posted: 2020-07-08
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---
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The [Hasura GraphQL Engine](https://hasura.io) is a [GraphQL](https://graphql.org/) server and provides developers with real-time GraphQL APIs for Postgres applications. The application allows you to configure webhook triggers on database events and helps you build GraphQL apps backed by Postgres or incrementally move to GraphQL for existing applications using Postgres.
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In this tutorial, you will learn how to get started with Hasura GraphQL Engine using a pre-built Docker container on your local computer, linked to a managed [Scaleway Database for PostgreSQL](https://www.scaleway.com/en/database/).
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<Messagetype="important">
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Make sure you save your secret and access keys, as you will need them in the following step.
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</Message>
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<Macroid="requirements" />
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- A Scaleway account logged into the [console](https://console.scaleway.com)
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```
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<Messagetype="note">
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If your database password contains special characters like `@`, `!`, or `#`, ensure they are [URL-encoded](https://en.wikipedia.org/wiki/Percent-encoding#Percent-encoding_reserved_characters). The default `dbname` is `rdb`.
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If your database password contains special characters like `@`, `!`, or `#`, ensure they are [URL-encoded](https://en.wikipedia.org/wiki/Percent-encoding#Percent-encoding_reserved_characters). The default `dbname` is `rdb`.
Copy file name to clipboardExpand all lines: tutorials/upgrade-managed-postgresql-database/index.mdx
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meta:
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title: Upgrading your Database for PostgreSQL to the latest version
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description: This page shows how to upgrade your Database for PostgreSQL to the latest version
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description: This page shows how to upgrade your Database for PostgreSQL to the latest version
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content:
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h1: Upgrading your Database for PostgreSQL to the latest version
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paragraph: This page shows how to upgrade your Database for PostgreSQL to the latest version
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paragraph: This page shows how to upgrade your Database for PostgreSQL to the latest version
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tags: storage PostgreSQL Database rdb
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dates:
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validation: 2024-11-25
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validation: 2025-06-02
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categories:
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- postgresql-and-mysql
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This tutorial works with all versions of PostgreSQL. If you prefer another version than PostgreSQL 13, select your preferred version during the Instance creation.
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</Message>
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1. Open the [Scaleway console](https://console.scaleway.com) in a web browser and click **Managed Databases** in the **Storage** section of the side menu. The list of your databases displays.
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1. Open the [Scaleway console](https://console.scaleway.com) in a web browser and click **Managed Databases** in the **Storage** section of the side menu. The list of your databases displays.
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2. Click **+ Create a Database Instance**. The [Database Instance creation wizard](https://console.scaleway.com/rdb/instances/create) displays.
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3. Select **PostgreSQL-13** from the drop-down list and fill in the [required information](/managed-databases-for-postgresql-and-mysql/how-to/create-a-database/) for your new database Instance. Then click **Create an Instance**. Your database is created, and you are redirected to the database dashboard.
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<Messagetype="note">
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Ensure your new Database Instance is located in the same geographical region as your old one.
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</Message>
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</Message>
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4. Click the **Users** tab and replicate the users of your existing Database Instance.
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### Backing up your existing database using the Scaleway API
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```
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If you want to migrate several logical databases, repeat the command above for each of them.
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</Message>
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</Message>
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### Restoring your backup on your new Database Instance
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*`<my_database>`: The name of your PostgreSQL database, for example: `customer_data`.
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*`<database_instance_id>`: The ID of your **new** Database Instance, for example: `d401ff10-350d-4707-9571-c861677f0031`.
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You will receive a [JSON formatted](https://www.json.org/json-en.html) output with information about the backup. The **status** should be `restoring`:
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You will receive a [JSON formatted](https://www.json.org/json-en.html) output with information about the backup. The **status** should be `restoring`:
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