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fix(core): reviews astrid
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macros/console/create-account.mdx

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<TabsTab label="Sign-up with SSO">
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1. Select the service you want to use (Google, Microsoft, or Github). Make sure the associated email address is the one you want to use for your Scaleway account.
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2. Check the box to agree to Scaleway's [Terms and Services](https://www.scaleway.com/en/contracts/), and Scaleway's [Data Protection Agreement](https://www.scaleway.com/en/contracts/).
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3. Click **Confirm email address** to continue.
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3. Click **Confirm email address** to continue.
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4. Fill out the form with the requested information.
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5. Click **Create account** to continue.
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</TabsTab>
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<TabsTab label="Sign-up with your email address">
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1. Click **Sign up with email**.
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2. Enter the email address you want to use.
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3. Check the box to agree to Scaleway's [Terms and Services](https://www.scaleway.com/en/contracts/), and Scaleway's [Data Protection Agreement](https://www.scaleway.com/en/contracts/).
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4. Click **Confirm email address** to continue.
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4. Click **Confirm email address** to continue.
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5. Click the validation link sent to your email address.
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6. Fill out the form with the requested information.
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7. Click **Create account** to continue.
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</TabsTab>
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</Tabs>
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### Add your phone number
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1. Enter your phone number and click **Send code**.
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2. Enter the 6-digit code you received on your phone number.
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3. Click **Verify phone number**.
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<Message type="note">
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This step is not mandatory for users with the Personal project account type.
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</Message>
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1. Enter your phone number and click **Send code**.
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2. Enter the 6-digit code you received on your phone number.
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3. Click **Verify phone number**.
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### Add your billing information
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Fill out the required fields, then click **Add billing address**. This address will be used in your invoices.
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Fill out the required fields, then click **Add billing address**. This address will be used in your invoices.
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<Message type="note">
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You can click **Add later** to [enter your billing information at a later time](/billing/how-to/add-payment-method/), and directly access your Organization dashboard in the [Scaleway console](https://console.scaleway.com/organization). However, you will need to add a valid credit card to order Scaleway resources.
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You can click **Add later** to [enter your billing information at a later time](/billing/how-to/add-payment-method/), and directly access your Organization dashboard in the [Scaleway console](https://console.scaleway.com/organization). However, you will need to add a valid credit card to order Scaleway resources.
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</Message>
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### Add your payment method
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### Validate your payment method
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<Message type="note">
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This step is necessary for security purposes, but does not prevent you from using Scaleway resources. **You have 10 days to validate your credit card** once it's added.
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This step is necessary for security purposes, but does not prevent you from using Scaleway resources. **You have 10 days to validate your credit card** once it's added.
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</Message>
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When checking your bank statement, look for a €1 transaction labeled "SCW", followed by a 4-digit code (e.g., SCW* C-1234).
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1. Enter the 4-digit code.
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2. Click **Verify payment method**.
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2. Click **Verify payment method**.

pages/account/concepts.mdx

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## Single Sign-on (SSO)
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Single Sign-On (SSO) allows you to use your Google or Microsoft account to log in to the console. To do so, make sure the email address associated with your Scaleway account matches the email address of your Google or Microsoft account.
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Single Sign-On (SSO) allows you to use your Google or Microsoft account to log in to the console. To do so, make sure the email address associated with your Scaleway account matches the email address of your Google, Microsoft or Github account.
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## Support plan
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Scaleway provides four different types of [support plans](https://console.scaleway.com/support/plans): Basic, Silver, Gold and Platinum. Your support plan determines the level of service and dedicated assistance you have access to, and the guaranteed response time of your support requests. You can [configure your support plan in the console](/account/how-to/configure-support-plans/).
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## Username
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A Username is an identifier set by an Organization administrator for [IAM Members](/iam/concepts/#member).
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To log in to the Scaleway console, the Members of an Organization need to inform the Organization ID, username and password. These identifiers must be communicated to the Members by their Organization admins.
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Refer to the [How to manage Members](/iam/how-to/manage-members) documentation page for more information.
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## UUID
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A Universally Unique Identifier (UUID) is a 128-bit label attributed by Scaleway to each resource, used to identify them in CLI and API operations. UUIDs can also identify users and Organizations, as well as cloud resources.

pages/account/faq.mdx

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category: console
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productIcon: AccountExperienceProductIcon
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---
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## Account access and security
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### My account is locked. What do I do?
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If your account is locked, [contact our support team](https://console.scaleway.com/support/tickets/create) to learn the reason for the blockage and discover how to regain access.
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### I've been invited to an Organization, but can’t see any resources
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When you create a Scaleway account after being invited to join a specific Organization, a personal Organization is automatically created for you.
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When you create a Scaleway account after being invited to join a specific Organization as a [Guest](/iam/concepts/#guest), a personal Organization is automatically created for you.
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If you only want to work on the Project you have been invited to, you can switch Organizations and Projects using the drop-down menu on the console dashboard.
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To make the process faster, when creating your ticket, inform us of your Organization’s new address, including: street address, city, postal code, region, and country.
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### Can I change the name of my Organization?
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If you have a Corporate, Startup, or Consultant account, you need to [create a support ticket](https://console.scaleway.com/support/tickets/create) to change your Organization’s name. If you have a Personal Project account, you can change your Organization’s name in the [Organization settings](https://console.scaleway.com/organization/settings). It may take a few minutes for the new name to be fully updated across the console.
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If you have a Corporate, Startup, or Consultant account, you need to [create a support ticket](https://console.scaleway.com/support/tickets/create) to change your Organization’s name. If you have a Personal project account type, you can change your Organization’s name in the [Organization settings](https://console.scaleway.com/organization/settings). It may take a few minutes for the new name to be fully updated across the console.
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### How do I delete my Organization?
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[Closing your account](/account/how-to/close-account/#how-to-close-your-account) permanently deletes your Organization, along with its servers, resources, services, and backups.
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### Where can I find my Organization ID?
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You can find your Organization ID by accessing the [Settings](https://console.scaleway.com/organization/settings) page of your Organization dashboard.
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In the first section, **Organization Information**, you will find the ID and a shortcut to copy it, if necessary.
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You can also click the **Copy ID** button next to the Organization name to do so.
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### How do I change my email address?
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To change your email address:

pages/account/quickstart.mdx

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Every account has an associated Organization, which in turn has an Owner. When you create your account, you are designated as the Owner of the Organization associated with your account.
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When you [close your account](/account/how-to/close-account/), you delete all its resources and backups. Any guests who have joined your Organization will lose access because your Organization will no longer exist.
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When you [close your account](/account/how-to/close-account/), you delete your Organization and all its resources and backups. All the Members you created will cease to exist along with the Organzation. Any guests who joined the Organization will lose access to it.
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<Message type="important">
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There is a delay of up to 10 days between the time your account is closed and the time the system deletes your resources. It is recommended to manually delete all your Organization's resources before closing your account. To reopen your account, [contact support](https://console.scaleway.com/support).

pages/iam/concepts.mdx

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## Organization ID
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The Organization ID identifies the [Organization](#organization) created with your account. It can be found on your [Organization dashboard](https://console.scaleway.com/organization/settings), in the **Settings** tab.
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The Organization ID identifies the [Organization](#organization) created with your account. It can be found on your [Organization dashboard](https://console.scaleway.com/organization/settings), in the **Settings** tab. You can click the **Copy ID** button next to the Organization name to do so.
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## Owner
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You are the [Owner](#owner) of the Organization that is created with your Scaleway account. Owners have full rights and access to all resources and features in their Organization. See also [Guest](#guest).
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You are the [Owner](#owner) of the Organization that is created with your Scaleway account. Owners have full rights and access to all resources and features in their Organization. See also [Guest](#guest) and [Member](#member).
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## Permission
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pages/organizations-and-projects/concepts.mdx

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## Organization ID
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The Organization ID identifies the [Organization](#organization) created with your account. It can be found on your [Organization dashboard](https://console.scaleway.com/organization/settings), in the **Settings** tab.
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The Organization ID identifies the [Organization](#organization) created with your account. It can be found on your [Organization dashboard](https://console.scaleway.com/organization/settings), in the **Settings** tab. You can click the **Copy ID** button next to the Organization name to do so.
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## Project
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pages/organizations-and-projects/how-to/enforce-mfa.mdx

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paragraph: Enable and enforce Multifactor Authentication (MFA).
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tags: authentication 2FA two-factor two multifactor security google authenticator authenticator mfa
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dates:
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validation: 2025-01-15
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validation: 2025-04-01
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posted: 2023-06-12
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categories:
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- console
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## How to enforce MFA
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1. Click the name of your Organization in the top right drop-down menu. The Organization dashboard displays.
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2. Go to the **Settings** tab.
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2. Go to the **Security** tab.
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3. Scroll to the **Organization Multifactor Authentication (MFA)** section.
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4. Click **Enforce MFA**.
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5. Type **ENFORCE** in the box.
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<Message type="important">
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MFA will become mandatory for all users in the Organization. When you invite users to your Organization in the future, they must have set up MFA to be able to join. <br /><br />
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You can only enforce MFA if all users in your Organization have already set up MFA on their accounts.
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Keep in mind that:
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- MFA will become mandatory for all users in the Organization. When you invite [Guests](/iam/concepts/#guest) to your Organization in the future, they must have set up MFA to be able to join. <br /><br />
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- You can only enforce MFA if all Guests in your Organization have already set up MFA on their accounts.
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- If MFA is enforced in your Organization, all new [Members](/iam/concepts/#member) you create will have to enable MFA within the [grace period](/iam/concepts/#grace-period) you set. If they fail to do so before the grace period is over, their account will be locked. The same applies for existing members who do not yet have MFA enabled. Once you enforce MFA, they also have to comply with this [security requirement](/iam/how-to/enforce-security-requirements-members) within the grace period.
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</Message>
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6. Click **Enforce MFA**.
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- If all users in your Organization already have MFA enabled, a confirmation message appears on the top right corner of the screen.
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- If at least one of the users does not have MFA enabled, you must send them an [MFA reminder](#how-to-send-an-mfa-reminder).
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- If all users in your Organization already have enabled MFA, a confirmation message appears on the top right corner of the screen.
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<Message type="important">
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If you invite users who are not yet a part of your Organization, they must enable MFA before joining.
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</Message>
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- If at least one of the Guests does not have MFA enabled, you must send them an [MFA reminder](#how-to-send-an-mfa-reminder).
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## How to send an MFA reminder
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