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Co-authored-by: Rowena Jones <[email protected]>
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pages/account/how-to/recover-a-lost-password.mdx

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@@ -43,10 +43,11 @@ If you forget or lose your password, you can request to reset it.
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If you lose access to your email account, you will not be able to reset the password directly from the Scaleway console, please contact our Trust and Safety team with the following information:
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- Your current and new e-mail addresses
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- Provide us the telephone number registered on your account
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- The telephone number registered on your account
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- If you have a individual account, your passport or local ID card
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- If you have a company account, the certificate of incorporation and a copy of the last Scaleway invoice you received
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- Once you have gathered all the required documents, send the request by email to: [[email protected]](mailto:[email protected]).
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Once you have gathered all the required documents, send the request by email to: [[email protected]](mailto:[email protected]).
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We will update the email address on receipt of the application, subject to validation.
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pages/account/how-to/use-2fa.mdx

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@@ -98,9 +98,10 @@ If you lose both your MFA app and backup codes, the only way to regain access to
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To do so, contact our Trust and Safety team with the following information:
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- Make your request from the e-mail address registered on your account
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- Provide us the telephone number registered on your account
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- The telephone number registered on your account
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- If you have a individual account, your passport or local ID card
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- If you have a company account, the certificate of incorporation and a copy of the last Scaleway invoice you received
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- Submit the complete set of required documents via email to [[email protected]](mailto:[email protected]).
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Submit the complete set of required documents via email to [[email protected]](mailto:[email protected]).
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After analyzing your documents, our team will deactivate your two-factor authentication (2FA).

pages/dedibox-account/how-to/disable-two-factor-authentication.mdx

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@@ -32,13 +32,13 @@ Multifactor authentication is now disabled, and you can log in with your identif
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If you lose both your MFA app and backup codes, the only way to regain access to your account is through a manual identity verification.
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To do so, contact our Trust and Safety team with the following information:
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To do so, make a request to our Trust and Safety team. You must make your request from the e-mail address registered on your account. In your email, provide the following information:
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* Make your request from the e-mail address registered on your account
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* Indicate your Username
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* Provides us the telephone number registered on your account
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* Your username
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* The telephone number registered on your account
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* If you have a individual account, your passport or local ID card
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* If you have a company account, the certificate of incorporation and a copy of the last Dedibox invoice you received
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* Submit the complete set of required documents via email to [mailto:[email protected]]([email protected])
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Submit the complete set of required documents via email to [mailto:[email protected]]([email protected])
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After analyzing your documents, our team will deactivate your two-factor authentication (2FA).

pages/dedibox-account/how-to/recover-password-lost-email.mdx

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@@ -25,11 +25,12 @@ In the unlikely event that you encounter such a situation, follow these steps to
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### How to recover your password
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If you cannot access your e-mail address, please contact our Trust and Safety team with the following information:
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- Indicate your Username
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- Your username
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- Your current and new e-mail addresses
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- Provide us the telephone number registered on your account
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- The telephone number registered on your account
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- If you have a individual account, your passport or local ID card
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- If you have a company account, the certificate of incorporation and a copy of the last Scaleway invoice you received
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- Submit the complete set of required documents via email to [[email protected]](mailto:[email protected]).
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Submit the complete set of required documents via email to [[email protected]](mailto:[email protected]).
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Once your email address is updated, you can submit a [lost password form](https://console.online.net/en/user/recovery) to request the recovery codes for your account.

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