feat(changelog): add new entry

Author: Changelog bot

changelog/june2025/2025-06-30-console-added-new-support-plans.mdx

@@ -0,0 +1,18 @@
+---
+title: New Support Plans
+status: added
+date: 2025-06-30
+category: console
+product: console
+---
+
+New Scaleway Support Plans
+Our French support team has been strengthened and upskilled to serve you better. In line with this upgrade, we’ve refreshed our Support Plans—with new pricing, clearer service levels, and expanded options.
+The new plans are now [here](https://console.scaleway.com/support/plans) visible in the Console:
+Basic (Free): 24/7 ticket support, 8h IRT for P1 incidents
+Advanced (€50/month or 5% net spend*): 2h IRT for P1s, Hotline 7/7 (9AM–6PM)
+Business (€250/month or 10% net spend*): <30min IRT for P1s, 24/7 Hotline, Dedicated Premium Team
+Enterprise (€990/month or 20% net spend*): 15min IRT for P1s, 24/7 Hotline, Premium Team, Technical Account Manager, quarterly reviews, architecture audit, and official certification
+*Higher figure applies.
+You can view and manage your support plan directly in the Console.
+