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docs(gen): terms harmonization
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changelog/june2025/2025-06-30-console-added-new-support-plans.mdx

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The new Scaleway Support Plans are now available.
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Our French support team has been strengthened and trained to improve your service.
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Our French Support team has been strengthened and trained to improve your service.
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In line with this upgrade, we have refreshed our Support Plans with new pricing, clearer service levels, and expanded options.
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changelog/november2024/2024-11-26-containers-added-dns-query-rate-limiting-update.mdx

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To ensure platform stability and performance, we have implemented a rate limit of 20 DNS queries per second for **full DNS resolutions** per Container instance.
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This rate limit **only applies** to queries that require a full DNS resolution, and is enforced independently for each Container instance. This rate limit is set at a level that is well above typical usage, so most users should not be impacted. If you do encounter any issues, [reach out to our support team](https://console.scaleway.com/support/tickets/create) for assistance.
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This rate limit **only applies** to queries that require a full DNS resolution, and is enforced independently for each Container instance. This rate limit is set at a level that is well above typical usage, so most users should not be impacted. If you do encounter any issues, [reach out to our Support team](https://console.scaleway.com/support/tickets/create) for assistance.
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Refer to the [dedicated documentation](/serverless-containers/reference-content/dns-query-rate-limit/) for more information on DNS query rate limiting.
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changelog/november2024/2024-11-26-functions-added-dns-query-rate-limiting-update.mdx

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To ensure platform stability and performance, we have implemented a rate limit of 20 DNS queries per second for **full DNS resolutions** per Function instance.
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This rate limit **only applies** to queries that require a full DNS resolution, and is enforced independently for each Function instance. This rate limit is set at a level that is well above typical usage, so most users should not be impacted. If you encounter any issues, [reach out to our support team](https://console.scaleway.com/support/tickets/create) for assistance.
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This rate limit **only applies** to queries that require a full DNS resolution, and is enforced independently for each Function instance. This rate limit is set at a level that is well above typical usage, so most users should not be impacted. If you encounter any issues, [reach out to our Support team](https://console.scaleway.com/support/tickets/create) for assistance.
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Refer to the [dedicated documentation](/serverless-functions/reference-content/dns-query-rate-limit/) for more information on DNS query rate limiting.

macros/compute/how-to-migrate-to-sbs.mdx

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<Message type="tip">
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- The easiest way to migrate your Block Storage volumes and snapshots is by using the [Scaleway Command Line Interface (CLI)](/scaleway-cli/quickstart/) tool.
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- If you encounter an error about quota limitations during the migration process, [contact our support team](https://console.scaleway.com/support/tickets/create) for assistance.
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- If you encounter an error about quota limitations during the migration process, [contact our Support team](https://console.scaleway.com/support/tickets/create) for assistance.
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</Message>
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<Message type="important">
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To learn more about managing your migrated Block Storage volumes and snapshots from the Scaleway console, refer to the [Block Storage Quickstart Guide](/block-storage/quickstart/). Additionally, you can explore advanced features using the [Scaleway Block Storage API](https://www.scaleway.com/en/developers/api/block/).
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If you encounter any issues during migration, contact [Scaleway's support team](https://console.scaleway.com/support/tickets) for assistance.
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If you encounter any issues during migration, contact [Scaleway's Support team](https://console.scaleway.com/support/tickets) for assistance.

menu/navigation.json

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"slug": "revoke-outsourcing"
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},
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{
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"label": "Contact the support team",
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"label": "Contact the Support team",
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"slug": "contact-support"
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},
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{

pages/account/faq.mdx

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Refer to the [Understanding support plans](/account/reference-content/understanding-support-plans) reference page for more details about how each plan works.
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### Which language does the Support team speak?
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Our support team can assist you in English and French, via ticket and/or phone, depending on your support plan level.
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Our Support team can assist you in English and French, via ticket and/or phone, depending on your support plan level.
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### How do I create a support ticket?
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You can create and track your support tickets from the Scaleway console. [Follow this how to](/account/how-to/open-a-support-ticket/) for more details.
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</Message>
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### How frequently can I benefit from an architecture review?
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You can benefit from an architecture review every 6 months (maximum). Architecture reviews are available only after the third month of subscription to the Enterprise Plan. If you would like to benefit from an architecture review immediately after subscribing, reach out to your Customer Success Manager or [contact the support team](/account/how-to/open-a-support-ticket/).
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You can benefit from an architecture review every 6 months (maximum). Architecture reviews are available only after the third month of subscription to the Enterprise Plan. If you would like to benefit from an architecture review immediately after subscribing, reach out to your Customer Success Manager or [contact the Support team](/account/how-to/open-a-support-ticket/).

pages/account/how-to/open-a-support-ticket.mdx

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import Requirements from '@macros/iam/requirements.mdx'
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Scaleway provides 24/7 basic technical support by ticket for free. You can contact our support team directly from the console. You can also [upgrade your support level](/account/how-to/configure-support-plans/) to benefit from phone support and a dedicated account manager.
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Scaleway provides 24/7 basic technical support by ticket for free. You can contact our Support team directly from the console. You can also [upgrade your support level](/account/how-to/configure-support-plans/) to benefit from phone support and a dedicated account manager.
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<Requirements />
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pages/account/how-to/resolve-abuse.mdx

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4. The case will be closed at the end of its lifetime by Scaleway’s abuse team, and so will the abuse tickets forming the case.
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If you receive more abuse reports on the same resource within the case lifetime, it means that you did not take the appropriate measures to prevent further abuse from happening.
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Therefore, we recommend you take additional actions and contact our support team if you need assistance. Failure to take appropriate measures to solve the case may result in the locking of your service as per our [Terms of Services](https://www.scaleway.com/en/contracts/) and the legal framework in force.
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Therefore, we recommend you take additional actions and contact our Support team if you need assistance. Failure to take appropriate measures to solve the case may result in the locking of your service as per our [Terms of Services](https://www.scaleway.com/en/contracts/) and the legal framework in force.
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In specific instances, the case will be closed automatically:
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* abuse reports submitted by Scaleway’s abuse partners may be closed automatically after the automated locking of your services, if several complaints were received within the same case, or if Scaleway considers that the type of abuse reported requires immediate locking of your services.

pages/billing/concepts.mdx

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## Pro-rata billing
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You are billed pro-rata on certain products for the initial month of a subscription. This means the charge is adjusted to reflect the portion of the first month you used the product. Starting from the second month and onward, you are billed in full at the beginning of each month, covering the entire upcoming billing period in advance. This billing model ensures that you pay for the service based on your actual usage for the first month and then in advance for subsequent months.
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You are billed pro rata on certain products for the initial month of a subscription. This means the charge is adjusted to reflect the portion of the first month you used the product. Starting from the second month and onward, you are billed in full at the beginning of each month, covering the entire upcoming billing period in advance. This billing model ensures that you pay for the service based on your actual usage for the first month and then in advance for subsequent months.
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## Voucher
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pages/billing/how-to/change-billing-information.mdx

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Your new billing address is now used for your invoices.
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<Message type="note">
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It is not possible to edit your country and region information directly from this form. Contact the [support team](https://console.scaleway.com/support/tickets/) if you need to modify this information.
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It is not possible to edit your country and region information directly from this form. Contact the [Support team](https://console.scaleway.com/support/tickets/) if you need to modify this information.
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</Message>

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