docs(gen): update

Author: SamyOubouaziz

docs/TROUBLESHOOTING_TEMPLATE.mdx

@@ -17,6 +17,23 @@ categories:
 
 A short explanation of the problem, including symptoms, error message/code, unexpected behavior, etc.
 
+<Message type="note">
+  If several problems are listed, use the following structure for the page:
+  ```
+  ## Problem 1
+  ### Cause
+  ### Solution
+
+  ## Problem 2
+  ### Cause
+  ### Solution
+
+  [...]
+
+  ## Going further
+  ```
+</Message>
+
 ## Cause
 
 Explain the reason(s) why this error happened. A problem can have several causes, in this case, list every possible cause.

macros/general/troubleshooting-ticket.mdx

@@ -2,16 +2,16 @@
 macro: troubleshooting-ticket
 ---
 
-If you did not manage to identify the error and solve it by yourself, [open a support ticket](/account/how-to/open-a-support-tickets/#writing-an-effective-subject-and-description), and provide as many details as possible, along with the necessary information below:
+If you still cannot solve your problem, [open a support ticket](/account/how-to/open-a-support-tickets/#writing-an-effective-subject-and-description), providing as many details as possible including the information below:
     - Resource ID
     - Resource name
-    - Request type (PUT, GET, etc.)
-    - HTTP status code
     - Date and time (timestamp)
     - User-agent (SDK, client, console, etc.)
     - Transaction ID (if possible)
     - Log / trace of the error (if possible)
-    - Screenshots
+    - Screenshots (using our secure [pastebin tool](https://privatebin.iliad.fr/))
+    - HTTP status code (if applicable)
+    - Request type (PUT, GET, etc., if applicable) 
 
 <Grid>
 <DefaultCard 

pages/guidelines.mdx

@@ -61,7 +61,7 @@ All documentation pages must fall into one of the following categories:
 | How to             | Shows how to do a core action (e.g. create, configure, delete, use features) for a Scaleway product via the console, e.g. [How to create a Load Balancer](/load-balancer/how-to/create-load-balancer/)                                        |
 | Quickstart         | Shows how to do the main series of actions necessary to start using a Scaleway product via the console, e.g. [Instances Quickstart](/instances/quickstart/)                                   |
 | Concepts           | Defines and briefly explains the main terminology associated with a Scaleway product, e.g. [Kubernetes Concepts](/kubernetes/concepts/)                                            |
-| Troubleshooting    | Gives solutions to help resolve a common issue with a Scaleway product, e.g. [VPC auto-config is not working](/vpc/troubleshooting/autoconfig-not-working/)                          |
+| Troubleshooting    | Gives solutions to help resolve a common issue with a Scaleway product, e.g. [VPC auto-config is not working](/vpc/troubleshooting/autoconfig-not-working/). Refer to the [troubleshooting template](https://github.com/scaleway/docs-content/blob/main/docs/TROUBLESHOOTING_TEMPLATE.mdx) for more information       |
 | API/CLI          | Presents information and tips for creating and configuring a Scaleway product via both official and third-party APIs, CLIs, SDKs and other developer tools, e.g. Terraform/OpenTofu, e.g. [Using Object Storage with the AWS-CLI](/object-storage/api-cli/object-storage-aws-cli/). These pages complement the [main developer reference documentation](https://www.scaleway.com/en/developers/).                           |
 | Additional Content | Provides detailed information on specific subjects and features associated with a Scaleway product, e.g. [Optimize your Object Storage performance](/object-storage/reference-content/optimize-object-storage-performance/)                                            |
 | Tutorial           | Explains how to use a Scaleway product with a third-party tool, or how to use multiple Scaleway products together for a specific use-case, e.g. [Deploying Strapi on an Instance](/tutorials/strapi/)                                            |