feat(acc): support plans

Author: ldecarvalho-doc

pages/account/faq.mdx

@@ -109,11 +109,31 @@ When you change your plan, the upgrade is applied immediately.
 ### If I upgrade my support plan in the middle of the month, how will I be billed?
 You will be billed on a pro rata basis. For example, if you switch from the Silver plan to the Gold plan on the 20th of the month, you will be billed from the first to the 19th for the Silver plan. Starting from the 20th until the end of the month, you will be charged for the Gold plan.
 
-### How does the Gold plan pricing work?
-For the Gold plan, we will charge you whichever is greater, either €499 (excluding taxes) or 3% of your net spend. For example:
+### How do the Advanced, Business and Enterprise support plans pricing work?
 
-  - If your net monthly spend is €15,000, then 3% of €15,000 = €450. In this case, €450 is less than €499, so you will pay the fixed price at €499.
-  - If your net monthly spend is €17.000, then 3% of €17.000 = €510. In this case €510 is higher than €499, so you will pay the price of €510 for the month.
+When you subscribe to a support plan (besides Basic), you either pay a set monthly fee, or a percentage of your net spend.
+
+This means your support plan fees depend on how much you spend per month. You will pay whichever fee out of the two is the greater.
+
+To determine your monthly payment, calculate the percentage of your monthly spend. If the result is:
+    - Less than the fixed monthly fee, you will pay the fixed price.
+    - Equal to or higher than the fixed price, you will pay a percentage of your net monthly spend.
+
+The fixed monthly fees and the percentages vary according to your support plan:
+
+| Plan            | Fixed monthly fee     | Percentage of net spend     |
+| :--------------------------: | :----------------: | :----------------:  |
+| **Advanced**        | €50         | 5%   |
+| **Business**        | €250          |  10%  |
+| **Enterprise**        | €999         |  20%  |
+
+For example, with the:
+    - **Advanced plan**:
+        - If you spend €1,000 in a month, then 5% of €1,000 = €50. In this case, €100 is less than €250, so you will pay the fixed price of €250.
+        - If you spend €5,000 in a month, then 10% of €5,000 = €500. In this case €500 is higher than €250, so you will pay the price of 500€ for the month.
+    - **Business plan**:
+        - If you spend €1,000 in a month, then 10% of €1,000 = €100. In this case, €100 is less than €250, so you will pay the fixed price of €250.
+        - If you spend €5,000 in a month, then 10% of €5,000 = €500. In this case €500 is higher than €250, so you will pay the price of 500€ for the month.
 
 ### Which language does the support team speak?
 Our support team can assist you in English and French, via ticket and/or phone, depending on your support plan level.

pages/account/reference-content/understanding-support-plans.mdx

@@ -0,0 +1,64 @@
+---
+meta:
+  title: Understanding Support plans
+  description: Learn about the pricing and features of Scaleway's support plans
+content:
+  h1: Understanding Support plans
+  paragraph: Discover the details of Scaleway's support plans, including pricing and what's included in each plan
+tags: support plans pricing
+dates:
+  validation: 2025-05-26
+  posted: 2025-05-26
+categories:
+  - support
+---
+
+
+
+## Support plans pricing
+
+When you subscribe to a support plan, besides the free, Basic plan, you either pay a set monthly fee, or a percentage of your net spend.
+
+This means your support plan fees depend on how much you spend per month. You will pay whichever fee out of the two is the greater.
+
+To determine your monthly payment, calculate the percentage of your monthly spend. If the result is:
+    - Less than the fixed monthly fee, you will pay the fixed price.
+    - Equal to or higher than the fixed price, you will pay a percentage of your net monthly spend.
+
+The fixed monthly fees and the percentages vary according to your support plan:
+
+| Plan            | Fixed monthly fee     | Percentage of net spend     |
+| :--------------------------: | :----------------: | :----------------:  |
+| **Advanced**        | €50         | 5%   |
+| **Business**        | €250          |  10%  |
+| **Enterprise**        | €999         |  20%  |
+
+### Examples
+
+To better understand the pricing system for support plans, refer to the examples below:
+
+#### Advanced plan
+
+| Net spend            | Calculated percentage (5% of net spend)  | Price you pay (highest figure applies) |
+| :--------------------------: | :----------------: | :----------------:  |
+| €1000      | €50         | €50  |
+| €500     | €25       | €50  |
+| €2000      | €100      |  €100   |
+
+
+#### Business plan
+
+| Net spend            | Calculated percentage (10% of net spend)  | Price you pay (highest figure applies) |
+| :--------------------------: | :----------------: | :----------------:  |
+| €2000      | €200        | €250  |
+| €3000     | €300      | €300  |
+| €1500      | €150      |  €250  |
+
+
+#### Enterprise plan
+
+| Net spend            | Calculated percentage (20% of net spend)  | Price you pay (highest figure applies) |
+| :--------------------------: | :----------------: | :----------------:  |
+| €5000      | €1000       | €1000  |
+| €10000     | €2000       | €2000  |
+| €4000      | €800      |  €990   |