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2. Select a plan, and click **Select Plan** to proceed. A pop-up displays a disclaimer message informing you that your payment will be made automatically on the current month's invoice.
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2. Select a plan, and click **Select Plan** to proceed. A pop-up displays a disclaimer message informing you that your payment will be made automatically on the current month's invoice.
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3. Read the message carefully, then click **I understand** to confirm the change.
Copy file name to clipboardExpand all lines: pages/account/how-to/download-scaleway-contracts.mdx
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content:
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h1: How to download Scaleway contracts
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paragraph: Download General Terms of Services, Data Processing Agreement, and more.
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tags: account contracts gdpr
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tags: account contracts gdpr
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dates:
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validation: 2024-12-12
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posted: 2024-12-12
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Scaleway contracts define the terms, conditions, and commitments that govern the use of our services. They ensure transparency and compliance with legal and regulatory requirements while outlining the rights and responsibilities of both Scaleway and its customers.
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## Contracts available for download
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## Contracts available for download
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You can access and download the following types of contracts:
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- A Scaleway account logged into the [console](https://console.scaleway.com)
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-[Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization
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To access the privacy page, open the Organization drop-down menu in the top-right corner of the Scaleway console, and click **Privacy**.
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The **My Privacy** tab of your User Account dashboard displays.
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This page offers you a number of possibilities to manage your personal data and privacy.
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## How to access your personal data
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1. Scroll to the **Access your personal data** panel.
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2. Check the first box to obtain information about your personal data processed by scaleway.
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3. Check the second box to obtain a copy of your personal data processed by Scaleway.
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4. Check the box marked **I certify that I have the necessary rights to make this request**.
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5. Click **Send request**.
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1. Click your name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
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2. Click the **My Privacy** tab.
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3. Scroll to the **Access your personal data** panel.
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4. Check the first box to obtain information about your personal data processed by scaleway.
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5. Check the second box to obtain a copy of your personal data processed by Scaleway.
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6. Check the box marked **I certify that I have the necessary rights to make this request**.
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7. Click **Send request**.
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## How to rectify your personal data
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1. Scroll to the **Rectify your personal data** panel.
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2. Click the **User Profile** link.
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3. In the **User Information** panel, click **Edit Profile**.
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4. Edit your first name, last name, email address, and preferred language as required.
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5. Click **Confirm changes**.
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1. Click your name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
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2. Click the **My Privacy** tab.
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3. Scroll to the **Rectify your personal data** panel.
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4. Click the **User Profile** link.
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5. In the **User Information** panel, click **Edit Profile**.
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6. Edit your first name, last name, email address, and preferred language as required.
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7. Click **Confirm changes**.
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## How to exercise your right to data portability
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In exercising your right to data portability, you have the right to have your personal data transmitted directly elsewhere, where technically feasible.
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1. Scroll to the **Exercise your right to data portability** panel.
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2. Check the box marked **I certify that I have the necessary rights to make this request**.
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3. Click **Send your request**.
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1. Click your name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
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2. Click the **My Privacy** tab.
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3. Scroll to the **Exercise your right to data portability** panel.
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4. Check the box marked **I certify that I have the necessary rights to make this request**.
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5. Click **Send your request**.
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## How to request to limit the processing of your personal data
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1. Scroll to the **Manage the use of your personal data** panel.
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2. Under **Limit the processing of my personal data**, check the box that best describes the nature of your request.
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3. Use the text box to provide any further relevant information.
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4. Check the box marked **I certify that I have the necessary rights to make this request**.
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5. Click **Send request**.
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1. Click your name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
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2. Click the **My Privacy** tab.
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3. Scroll to the **Manage the use of your personal data** panel.
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4. Under **Limit the processing of my personal data**, check the box that best describes the nature of your request.
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5. Use the text box to provide any further relevant information.
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6. Check the box marked **I certify that I have the necessary rights to make this request**.
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7. Click **Send request**.
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## How to erase your account and personal data
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### How to erase your personal data
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Erasing your account and personal data will permanently delete your Organization’s servers, resources, services, backups, and all data related to your account.
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Erasing your account and personal data will permanently delete your Organization’s servers, resources, services, backups, and all data related to your account.
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<Macroid="requirements" />
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- A Scaleway account logged into the [console](https://console.scaleway.com)
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-[Ownership](/iam/concepts/#owner) of the Organization you intend to delete
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<Messagetype="important">
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Before requesting your personal data be deleted, ensure all your invoices are paid, and no resources are running. **Your request to erase your account will fail if you have unpaid consumption.**
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Before requesting your personal data be deleted, ensure all your invoices are paid, and no resources are running. **Your request to erase your account will fail if you have unpaid consumption.**
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</Message>
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1. Click your Organization’s name at the top-right corner of the Scaleway console.
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2. Click **Profile** to access your User Account space.
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3. Click the **My privacy** tab.
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4. Scroll down to the **Erase my personal data** panel.
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5. Click the **Send request** button once you have read and agreed with the warning message.
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6. Type **Erase**, then click **Send request** to confirm your decision.
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1. Click your name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
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2. Click the **My Privacy** tab.
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3. Scroll down to the **Erase my personal data** panel.
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4. Click the **Send request** button once you have read and agreed with the warning message.
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5. Type **Erase**, then click **Send request** to confirm your decision.
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A message appears to confirm that your account and personal data will be erased soon. The process can take up to 72 hours.
Copy file name to clipboardExpand all lines: pages/account/how-to/open-a-support-ticket.mdx
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## Opening a support ticket
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1. Click **Help**at the right of the top menu. The [Help center](https://console.scaleway.com/support/tickets) displays.
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1. Click the question mark icon, or **Help**icon on the top menu. The [Help center](https://console.scaleway.com/support/tickets) displays.
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2. Click **Open a support ticket** under **Contact us**.
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3. Fill in the required information:
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-**Selected product**: choose the product related to your issue from the available options, such as Instances, GPU, or Elastic Metal.
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-**Related resource**: specify the exact resource affected by the issue, such as a specific Instance or volume.
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-**Severity**: select the severity level based on the impact of the issue (see table below).
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-**Severity**: select the severity level based on the impact of the issue (see table below).
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|**Severity**|**Description**|**Examples**|
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Example: “The Instance should start within 2 minutes without errors.”
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-**Actual behavior:** describe what is happening instead.
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Example: “The Instance remains in "Starting" status for over 10 minutes and then switches to "Error".
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Example: “The Instance remains in "Starting" status for over 10 minutes and then switches to "Error".
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### Include relevant technical details
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### Add supporting files
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Attach screenshots (png, jpg), or files (pdf).
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Examples:
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Attach screenshots (png, jpg), or files (pdf).
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Examples:
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- Screenshot of the Scaleway console
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- Screenshot of the network tab of your browser’s Developer Tools (right-click anywhere on the page and select **Inspect**. Go to the **Network tab** in the Developer Tools panel.)
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- Logs
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- Logs
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<Messagetype="important">
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If you have lost access to the Scaleway console and want to create a ticket, you must first [follow this procedure](/account/how-to/use-2fa/#how-to-regain-access-to-your-account) to regain access to your account.
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<Macroid="requirements" />
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- A Scaleway account logged into the [console](https://console.scaleway.com)
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1.From your [Organization dashboard](https://console.scaleway.com/organization), click Billing in the top right drop-down menu. The **Billing** dashboard displays.
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1.Click **Billing** in the top right drop-down menu. The **Billing** dashboard displays.
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2. Click the **Payment and billing tab**.
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3. Scroll down to billing information, then click <Iconname="edit" /> **Edit**. A pop-up with your billing information displays.
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## How to enable MFA
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1. Click your Organization name on the top-right corner of the console navigation menu, click **Profile**, then **Security**.
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1. Click your name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/security) page.
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2. Click the **My security** tab.
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<Messagetype="important">
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If you are logged in as an [IAM Member](/iam/concepts/#member), Click**Profile**, then **Credentials** and scroll down to the **Multifactor authentication** section.
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If you are logged in as an [IAM Member](/iam/concepts/#member), click**Credentials** in your user overview page and scroll down to the **Multifactor authentication** section.
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</Message>
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2. Click **Enable MFA**, in the **Multifactor authentication** section. A pop-up displays.
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3. Enter the code shown on the pop-up into your MFA app, or scan the QR code into your app.
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3. Click **Enable MFA**, in the **Multifactor authentication** section. A pop-up displays.
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4. Enter the code shown on the pop-up into your MFA app, or scan the QR code into your app.
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Your app sets up MFA for your Scaleway account and displays a 6-digit code.
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4. Enter the 6-digit authentication code given by your app into the pop-up box, then click **Submit**. A pop-up displays.
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5. Download or copy the backup codes shown, and save them in a safe place. These codes will be the only way to regain access to your account without your MFA app.
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5. Enter the 6-digit authentication code given by your app into the pop-up box, then click **Submit**. A pop-up displays.
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6. Download or copy the backup codes shown, and save them in a safe place. These codes will be the only way to regain access to your account without your MFA app.
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MFA is now enabled on your account.
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If you have lost access to your account and are not able to log in, follow the [Cannot log into my account](/account/troubleshooting/cannot-log-into-my-account/) troubleshooting procedure.
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</Message>
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1.Access the [Security](https://console.scaleway.com/account/security) tab of your **User Account** page.
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Alternatively, click your Organization name on the top-right corner of the console navigation menu, click **Profile**, then **Security**.
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2. Click **Update MFA**, in the **Multifactor authentication** section. A pop-up displays.
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3. Enter the code shown on the pop-up into your MFA app, or scan the QR code into your app.
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1.Click your name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/security) page.
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2. Click the **My security** tab.
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3. Click **Update MFA**, in the **Multifactor authentication** section. A pop-up displays.
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4. Enter the code shown on the pop-up into your MFA app, or scan the QR code into your app.
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Your app sets up MFA for your Scaleway account and displays a 6-digit code.
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4. Enter the 6-digit code given by your app into the pop-up box, and click **Submit**. A pop-up displays.
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5. Download or copy the backup codes shown, and save them in a safe place. These codes will be the only way to regain access to your account without your MFA app.
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5. Enter the 6-digit code given by your app into the pop-up box, and click **Submit**. A pop-up displays.
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6. Download or copy the backup codes shown, and save them in a safe place. These codes will be the only way to regain access to your account without your MFA app.
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## How to disable MFA
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<Messagetype="important">
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You cannot disable MFA if you are a Member of one or more Organizations where MFA is enforced. If you wish to disable MFA, you must first leave these Organizations. If you do not know which of your Organizations enforce MFA, follow the procedure below until step 2. The Organizations will be listed in the **Disable MFA** pop-up.
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You cannot disable MFA if you are a Member of one or more Organizations where MFA is enforced. If you wish to disable MFA, you must first leave these Organizations. If you do not know which of your Organizations enforce MFA, follow the procedure below until step 3. The Organizations will be listed in the **Disable MFA** pop-up.
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</Message>
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1.Access the [Security](https://console.scaleway.com/account/security) tab of your **User Account** page.
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Alternatively, click your Organization name on the top-right corner of the console navigation menu, click **Profile**, then **Security**.
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2. Click **Disable MFA**, in the **Multifactor authentication** section. A pop-up displays.
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3. Type **DISABLE** in the box to confirm, then click **Disable**.
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1.Click your name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/security) page.
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2. Click the **My security** tab.
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3. Click **Disable MFA**, in the **Multifactor authentication** section. A pop-up displays.
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4. Type **DISABLE** in the box to confirm, then click **Disable**.
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