Skip to content

Commit b97f8c6

Browse files
fix(acc): new support plans 1
1 parent 5aa81fd commit b97f8c6

File tree

1 file changed

+1
-31
lines changed

1 file changed

+1
-31
lines changed

pages/account/faq.mdx

Lines changed: 1 addition & 31 deletions
Original file line numberDiff line numberDiff line change
@@ -95,7 +95,7 @@ Contact an Organization owner or a member with the necessary permissions to requ
9595
## Support
9696

9797
### What is my current support plan?
98-
You can find your support plan on [the support plan page within the Scaleway console](https://console.scaleway.com/support/plans). The free Basic support plan is included for all Scaleway customers automatically.
98+
You can find your support plan on [the support plan page within the Scaleway console](https://console.scaleway.com/support/plans). The free, Basic support plan is included for all Scaleway customers automatically.
9999

100100
### How can I change my current support plan?
101101
You can [change your support plan](/account/how-to/configure-support-plans/) on the support plan page via the Scaleway console.
@@ -127,36 +127,6 @@ To report abuse or suspicion of abuse from our network, open a new abuse report
127127
More information on how to report abuse can be found in [Scaleway’s Abuse notice](https://www.scaleway.com/en/abuse-notice/).
128128
</Message>
129129

130-
### I am a Bronze plan subscriber. Can I keep my old plan?
131-
Your plan remains unchanged until January 1, 2023. Past this date, the Bronze plan will be removed from our pages, and you will automatically be moved to the Silver plan. If you do not wish to be subscribed to the Silver plan, you can downgrade your support plan to Basic.
132-
133-
### What will be included in my future Silver plan?
134-
135-
| | New Silver Plan |
136-
:--: | :--: |
137-
| Pricing | €59/month excluding taxes |
138-
| Dedicated assistance | Mon-Fri from 9 AM to 6 PM |
139-
| Guaranteed response time | \< 1 hour |
140-
| Team support | Dedicated Premium Team |
141-
| Custom Onboarding | - |
142-
| Quarterly technical review | - |
143-
| On demand architecture review | - |
144-
145-
### I subscribed to the Silver Plan before October 1. Can I keep it unchanged?
146-
147-
Your plan remains unchanged until January 1st, 2023. Past this date, the new modalities of the Silver plan will apply.
148-
149-
### What changes with the new Silver plan?
150-
| | Old Silver Plan | New Silver Plan |
151-
| ------------ | ------------------- | ------ |
152-
| Pricing | €59/month excluding taxes | €59/month excluding taxes |
153-
| Dedicated assistance | Hotline 24/7 | Mon-Fri from 9 AM to 6 PM |
154-
| Guaranteed response time | \< 20 minutes | \< 1 hour |
155-
| Team support | Technical Account Manager | Dedicated Premium Team |
156-
| Custom Onboarding | - | - |
157-
| Quarterly technical review | - | - |
158-
| On demand architecture review | - | - |
159130

160131
### How frequently can I benefit from an architecture review?
161-
162132
You can benefit from an architecture review every 6 months (maximum). Architecture reviews are available only after the third month of subscription to the Gold Plan. If you would like to benefit from an architecture review right away after subscribing, you can reach out to your Customer Success Manager or [contact the support team](/account/how-to/open-a-support-ticket/).

0 commit comments

Comments
 (0)