You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: network/interlink/reference-content/provisioning.mdx
+4-23Lines changed: 4 additions & 23 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -48,47 +48,28 @@ The order process begins when you order an InterLink via the Scaleway [InterLink
48
48
Scaleway starts charging for the InterLink as soon as your order is placed. You must then wait for the partner to provision the connection, and they may charge you additional fees.
49
49
</Message>
50
50
51
-
Immediately after ordering, it is expected that your InterLink will briefly be in `Configuring` status, before moving to `Requested` status.
52
-
53
-
<Messagetype="important">
54
-
If you see a `Failed` status, it means there was a configuration error on the Scaleway side as we attempted to create the InterLink. Our technical team is automatically made aware of such a problem, and will intervene to resolve it. When the problem is resolved, the InterLink should automatically move to `Requested` status. If you have any concerns, open a support ticket.
55
-
</Message>
51
+
Immediately after ordering, it is expected that your InterLink will briefly be in `Configuring` status, before moving to `Requested` status. See the [statuses documentation](/network/interlink/reference-content/statuses/) for help with resolving any error statuses.
56
52
57
53
### 2. User requests InterLink from partner
58
54
59
55
After ordering the InterLink from Scaleway, you **must** contact your chosen partner to request that they provision the connection on their side. Scaleway is not able to automatically do this step for you.
60
56
61
57
See [how to contact partner](/network/interlink/how-to/complete-provisioning/#contact-partner-to-request-interlink) for full details.
62
58
63
-
You should also provide the partner with your unique [pairing key](/network/interlink/concepts/#pairing-key), which you can get via the [Get an InterLink](https://www.scaleway.com/en/developers/api/interlink/#path-links-get-a-link) endpoint.
64
-
65
-
Your InterLink will remain in `Requested` status until the partner responds to your request.
59
+
Your InterLink will remain in `Requested` status until the partner responds to your request. See the [statuses documentation](/network/interlink/reference-content/statuses/) for help with resolving any error statuses.
66
60
67
61
### 3. Partner accepts InterLink request
68
62
69
63
When the partner approves your request, the InterLink moves to `Provisioning` status. This means that the partner has agreed to facilitate your InterLink, and is now preparing the resources and configuration necessary to establish the physical connection.
70
64
71
-
Your InterLink will remain in `Provisioning` status until this process has been completed.
72
-
73
-
<Messagetype="important">
74
-
If your InterLink does not move to `Provisioning` status, you may see one of the following statuses:
75
-
76
-
-`Refused`: The partner did not agree to provision your InterLink. Delete this InterLink resource, and contact your partner for more information. Consider re-ordering with a different partner.
77
-
-`Expired`: Your InterLink order timed out: after 10 days, no response was received from the selected partner. Delete the InterLink resource, and create a new order if you wish to try again.
78
-
</Message>
65
+
Your InterLink will remain in `Provisioning` status until this process has been completed. See the [statuses documentation](/network/interlink/reference-content/statuses/) for help with resolving any error statuses.
79
66
80
67
### 4. Partner provisions InterLink
81
68
82
-
When the partner has finished provisioning your InterLink, it moves to `Active` status. This indicates that the physical link and necessary accompanying configuration has been completed on the partner's side, and your InterLink is ready for use.
69
+
When the partner has finished provisioning your InterLink, it moves to `Active` status. This indicates that the physical link and necessary accompanying configuration has been completed on the partner's side, and your InterLink is ready for use. See the [statuses documentation](/network/interlink/reference-content/statuses/) for help with resolving any error statuses.
83
70
84
71
You must still configure your InterLink by attaching it to a VPC, attaching an allowed routes list, and activating route propagation, before traffic can flow over the InterLink. For help with these steps, see our documentation on [configuring your InterLink](/network/interlink/how-to/configure-interlink/).
85
72
86
-
<Messagetype="important">
87
-
If you see a `Limited connectivity` status, this indicates that the partner provisioned your InterLink, but either IPv4 or IPv6 connectivity is down. Similarly, a `Down` status indicates the InterLink is provisioned, but both IPv4 **and** IPv6 connectivity are down. Open a Scaleway support ticket, or contact your partner for assistance.
88
-
89
-
A `Locked` status indicates, again, that the InterLink was provisioned, but Scaleway Trust and Safety have locked the resource. No actions are possible from you as a user: you should open a support ticket for help and information.
90
-
</Message>
91
-
92
73
## Deprovisioning overview
93
74
94
75
When you no longer want your InterLink connection, you can delete it. The process is as follows:
0 commit comments