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Copy file name to clipboardExpand all lines: pages/load-balancer/troubleshooting/configuration.mdx
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-[Resize](/load-balancer/how-to/resize-lb/) your Load Balancer to a type that is compatible with multi-cloud backend servers, or
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- Use only Scaleway resources as backend servers for your Load Balancer
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## When adding a backend server via its private IP address, I get the message: IP doesn't exist
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You may be trying to [add a backend server](/load-balancer/how-to/create-frontends-backends/#configuring-traffic-management) to your Load Balancer's backend using the server's private IP address, and experience an error message saying that the IP doesn't exist.
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### Cause
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You are entering an incorrect IP address for your resource, or using private IP address that is outside the standard range for private networks.
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### Solution
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- Check that you are entering the correct [private IP address](/vpc/how-to/attach-resources-to-pn/#how-to-view-the-resources-ip-address) for your resource, and that it is attached to the same Private Network as the Load Balancer.
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- Verify that you are using a private IP address that is within the standard ranges used for private networks as described in [RFC1918](https://en.wikipedia.org/wiki/Private_network#Private_IPv4_addresses). Only IP addresses from within one of these ranges are supported by Scaleway Load Balancer.
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## My Load Balancer's Elastic Metal backend servers added via private IPs are all down
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You may add Elastic Metal backend servers to your Load Balancer using their private IP address, and find they are marked as `DOWN` as soon as you add them. You are unable to work out why they are failing their health checks.
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