Update fixing-common-issues.mdx (#4446)

* Update fixing-common-issues.mdx

Add troubleshooting section for tokens consumption not displayed in Cockpit.

* Apply suggestions from code review

* Apply suggestions from code review

Co-authored-by: Néda <[email protected]>

---------

Co-authored-by: Benedikt Rollik <[email protected]>
Co-authored-by: Néda <[email protected]>

Author: 3 people

pages/generative-apis/troubleshooting/fixing-common-issues.mdx

@@ -69,6 +69,24 @@ Below are common issues that you may encounter when using Generative APIs, their
 }
 ```
 
+## Tokens consumption is not displayed in Cockpit metrics
+
+### Causes
+- Cockpit is isolated by `project_id` and only displays token consumption related to one Project.
+- Cockpit `Tokens Processed` graphs along time can take up to an hour to update (to provide more accurate average consumptions over time). The overall `Tokens Processed` counter is updated in real time.
+
+### Solution
+- Ensure you are connecting to the Cockpit corresponding to your Project. Cockpits are currently isolated by `project_id`, which you can see in their URL: `https://PROJECT_ID.dashboard.obs.fr-par.scw.cloud/`. This Project should correspond to the one used in the URL you used to perform Generative APIs requests, such as `https://api.scaleway.ai/{PROJECT_ID}/v1/chat/completions`. You can list your projects and their IDs in your [Organization dashboard](https://console.scaleway.com/organization/projects).
+
+#### Example error behavior
+- When displaying the wrong Cockpit for the Project:
+  - Counter for **Tokens Processed** or **API Requests** should display a value of 0
+  - Graph across time should be empty
+- When displaying the Cockpit of a specific Project, but waiting for average token consumption to display:
+  - Counter for **Tokens Processed** or **API Requests** should display a correct value (different from 0)
+  - Graph across time should be empty
+```
+
 ## Best practices for optimizing model performance
 
 ### Input size management