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Co-authored-by: Benedikt Rollik <[email protected]>
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pages/billing/troubleshooting/cannot-add-payment-method.mdx

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---
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meta:
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title: I cannot add a payment method
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description: Resolve issues encountered when adding a new payment method.
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description: Resolve issues encountered when adding a new payment method to your Scaleway account.
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content:
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h1: I cannot add a payment method
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paragraph: Resolve issues encountered when adding a new payment method.
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paragraph: Resolve issues encountered when adding a new payment method to your Scaleway account.
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tags: billing credit card
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dates:
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validation: 2025-02-24
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When adding a new credit card to your Scaleway account, a €1 authorization charge is made to verify the card's validity. This transaction includes a 4-digit validation code which appears on your bank statement. It typically appears on your bank statement within 24 hours.
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### Solution
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- **Wait for the code to appear**: the validation code typically appears on your bank statement within 24 hours. If you don't see it immediately, please wait for this period.
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- **Wait for the code to appear**: the validation code typically appears on your bank statement within 24 hours. If you do not see it immediately, please wait for this period.
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- **Check your bank statement**: review your bank account statement for the €1 authorization charge from Scaleway. The 4-digit validation code should be included in the transaction details.
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- **Contact Scaleway support**: if you still need help, please contact Scaleway's support team to validate your credit card.
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pages/billing/troubleshooting/fix-common-billing-issues.mdx

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meta:
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title: Fix common billing issues
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description: Resolve issues with your invoices
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description: Troubleshoot issues preventing you from paying your Scaleway invoice.
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content:
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h1: Fix common billing issues
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paragraph: Resolve issues with your invoices
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paragraph: Troubleshoot issues preventing you from paying your Scaleway invoice.
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tags: billing credit card invoice
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dates:
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validation: 2025-02-24
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Any unpaid invoice must be paid by credit card.
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</Message>
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## I didn't receive my invoice
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## I did not receive my invoice
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### Cause
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Your invoice may not have been delivered due to an incorrect billing contact email or an issue with email delivery.
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Access to invoices is restricted based on your role and permissions within the Scaleway Organization. Only users with the necessary IAM rights can view the billing section.
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### Solution
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- [Check your permissions within your Organization](/iam/quickstart/#how-to-give-permissions-to-users-and-applications-via-policies): if you are not the owner of the Organization, ensure that you have the appropriate IAM rights to access the Billing section.
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- [Check your permissions within your Organization](/iam/quickstart/#how-to-give-permissions-to-users-and-applications-via-policies): if you are not the owner of the Organization, ensure that you have the appropriate IAM rights to access the billing section.
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- If you do not have the necessary permissions, ask the Organization owner for access.
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## I deleted my resources but I still receive invoices

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