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‎changelog/march2025/2025-03-17-transactional-email-added-tem-scale-plan-is-live.mdx‎

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---
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title: TEM Scale Plan now available
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status: added
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date: 2025-03-17
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category: managed-services
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product: transactional-email
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---
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The new Scale Plan is now available, including 100K emails/month and a dedicated IP for optimal deliverability.
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Discover all the details in our [documentation](https://www.scaleway.com/en/docs/transactional-email/how-to/manage-tem-plans/).
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Explore it now in the [Scaleway console](https://console.scaleway.com/transactional-email/plans).
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‎docs/TROUBLESHOOTING_TEMPLATE.mdx‎

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---
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meta:
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title: &title Title describing the PROBLEM (I cannot..., I am experiencing..., My resource..., I am unable to..., Resource not found, etc.)
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description: &desc Description for SEO and referencing purposes that complements the title
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content:
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h1: *title
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paragraph: *desc
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tags: fail error troubleshooting help unable cannot
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dates:
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validation: 2025-03-10
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posted: 2025-03-10
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categories:
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- XXXXX
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---
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## Problem
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A short explanation of the problem, including symptoms, error message/code, unexpected behavior, etc.
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<Message type="note">
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If several problems are listed, use the following structure for the page:
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```
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## Problem 1
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### Cause
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### Solution
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## Problem 2
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### Cause
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### Solution
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[...]
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## Going further
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```
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</Message>
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## Cause
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Explain the reason(s) why this error happened. A problem can have several causes, in this case, list every possible cause.
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## Possible solution
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List the possible solution(s) to solve the issue. It can be a list of items to check, a procedure, links to other documentation, etc.
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## Going further
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Provide links to documentation pages that may be useful if the issue has not been solved.
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If required, add a paragraph containing elements to provide the support with when creating a support ticket.
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<Macro id="troubleshooting-ticket">

‎faq/loadbalancer.mdx‎

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By default, each [public](/load-balancer/concepts/#accessibility) Load Balancer is created automatically with a flexible IPv4 address. This is a public IP that can be held in your account even after you delete your Load Balancer. You can optionally also add an IPv6 address.
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**This IP address is fixed and does not risk changing once attached to your Load Balancer**.
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Your frontend listens to your Load Balancer's public flexible IP address. In case of a failure of the Load Balancer, a replica Load Balancer is immediately spawned and deployed, and the IP address is automatically rerouted to this replica. This is done automatically, by the Load Balancer control subsystems.
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When you delete a Load Balancer, you can choose to keep its flexible IP(s) in your account, to reuse later with a new Load Balancer. These flexible IPs are not compatible with other Scaleway products (e.g. Instances, Elastic Metal servers, Public Gateways): each resource has its own set of flexible IPs.
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Each Load Balancer can have one public IPv4 address and one public IPv6 address. Currently, it is not possible to assign more than one of each type of IP to a given Load Balancer.
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## How can I move my Instance's flexible IP address to my Load Balancer?
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This is not possible: flexible IPs are scoped to the resource-type that they were created for. You can move a flexible IP between different Instances, but not move it to a Load Balancer.
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Watch this space for resource-agnostic flexible IPs in the future.
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## Do Load Balancers support external IPv6 connections?
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Yes, Load Balancer supports both IPv4 and IPv6 addresses at the frontend. IPv6 can also be used to communicate between the Load Balancer and your backend servers.
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All protocols based on `TCP` are supported. This includes `database`, `HTTP`, `LDAP`, `IMAP` and so on. You can also specify `HTTP` to benefit from support and features that are exclusive to this protocol.
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Scaleway Load Balancer does not currently support `UDP`.
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## Is it possible to add security to restrict access to a URL or port on the Load Balancer?
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Yes, you can restrict the use of a `TCP` port or `HTTP` URL using ACLs. Find more information in our [ACL documentation](/load-balancer/how-to/create-manage-acls/).
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## Can I set up a caching service for my load balanced application?
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Yes, this is possible with Scaleway's [Edge Services](/edge-services/) product, currently in Public Beta. By creating an Edge Services pipeline for your Load Balancer, you can access Edge Services caching service reduce load on your origin.
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Yes, this is possible with Scaleway's [Edge Services](/edge-services/) product, currently in Public Beta. By creating an Edge Services pipeline for your Load Balancer, you can access Edge Services caching service reduce load on your origin.
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## How can I add extra security such as a firewall or anti-DDOS to my Load Balancer?
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This will be available soon via [Edge Services](/edge-services/), watch this space.

‎macros/general/troubleshooting-ticket.mdx‎

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---
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macro: troubleshooting-ticket
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---
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If you still cannot solve your problem, [open a support ticket](/account/how-to/open-a-support-tickets/#writing-an-effective-subject-and-description), providing as many details as possible including the information below:
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- Resource ID
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- Resource name
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- Date and time (timestamp)
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- User-agent (SDK, client, console, etc.)
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- Transaction ID (if possible)
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- Log / trace of the error (if possible)
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- Screenshots (using our secure [pastebin tool](https://privatebin.iliad.fr/))
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- HTTP status code (if applicable)
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- Request type (PUT, GET, etc., if applicable)
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<Grid>
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<DefaultCard
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title="AI search"
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description="Use our AI assistant to find solutions."
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url="/ai-search/"
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label="Ask AI"
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/>
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<DefaultCard
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title="FAQ"
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description="Get general information on Scaleway products."
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url="/faq/"
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label="Read FAQ"
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/>
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</Grid>

‎menu/navigation.json‎

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{
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"items": [
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{
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"label": "IAM Overview",
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"label": "Understanding Scaleway IAM",
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"slug": "overview"
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},
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{
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"label": "Users, groups and applications",
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"slug": "users-groups-and-applications"
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},
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{
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"label": "Policies",
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"label": "Understanding IAM Policies",
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"slug": "policy"
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},
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{
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"label": "Understanding policy conditions",
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"slug": "understanding-policy-conditions"
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},
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{
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"label": "Permission sets",
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"slug": "permission-sets"
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},
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{
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"items": [
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{
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"label": "I am having problems configuring my Load Balancer",
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"slug": "configuration"
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},
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{
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"label": "I am experiencing connection problems and HTTP errors with my Load Balancer",
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"slug": "http-connection-errors"
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},
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{
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"label": "I am having problems with my Load Balancer's certificate",
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"slug": "certificates"
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},
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{
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"label": "I am experiencing problems with my Kubernetes Load Balancer",
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"slug": "k8s-errors"
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},
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{
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"label": "Load Balancer Limitations",
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"slug": "load-balancer-limitations"

‎pages/apple-silicon/troubleshooting/index.mdx‎

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/>
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<DefaultCard
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title="SSH connection issues"
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description="This page helps you to resolve connection issues to your Mac mini via SSH."
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description="Fix SSH connection issues on Mac mini."
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url="/apple-silicon/troubleshooting/cant-connect-using-ssh/"
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label="See more"
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/>
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<DefaultCard
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title="Remote desktop errors"
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description="Learn how to solve remote desktop (VNC) connection issues to your Mac mini."
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description="Solve VNC connection issues on Mac mini."
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url="/apple-silicon/troubleshooting/cant-connect-using-vnc/"
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label="See more"
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/>
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</Grid>
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<Grid>
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<DefaultCard
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title="Fixing Mac mini account creation errors"
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description="Common Apple account creation issues from your hosted Mac mini and how to fix them."
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description="Resolve Apple account setup issues."
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url="/apple-silicon/troubleshooting/cant-create-apple-account/"
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label="See more"
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/>
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<DefaultCard
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title="Troubleshooting deletion issues with Mac minis"
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description="Resolve issues you may encounter when trying to delete a Mac mini."
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description="Fix Mac mini deletion problems."
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url="/apple-silicon/troubleshooting/cant-delete-mac-mini/"
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label="See more"
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/>
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<DefaultCard
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title="Bare Metal Shared Responsibility Model"
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description="Understand the division of duties between Scaleway and our users."
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description="Scaleway and user responsibilities."
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url="/elastic-metal/reference-content/shared-responsibility-model/"
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label="See more"
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/>

‎pages/billing/troubleshooting/index.mdx‎

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---
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meta:
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title: &title Billing - Troubleshooting
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description: &desc Billing Troubleshooting
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title: Billing - Troubleshooting
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description: Find troubleshooting resources for resolving issues with Scaleway Billing.
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content:
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h1: *title
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paragraph: *desc
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---
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paragraph: Find troubleshooting resources for resolving issues with Scaleway Billing.
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dates:
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posted: 2023-10-05
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categories:
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- billing
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---
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<ProductHeader
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productName="Billing troubleshooting"
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productLogo="accountBilling"
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description="Discover how to solve the most common issues with Scaleway billing"
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/>
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## Featured Pages
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<Grid>
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<DefaultCard
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title="Billing FAQ"
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description="General info on Scaleway billing."
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url="/faq/billing/"
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label="See more"
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/>
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<DefaultCard
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title="How to add a payment method"
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description="Guide to adding a payment method."
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url="/billing/how-to/add-payment-method/"
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label="See more"
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/>
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<DefaultCard
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title="How to change your payment method"
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description="Update and manage your payment method."
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url="/billing/how-to/change-payment-method/"
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label="See more"
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/>
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</Grid>
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<Grid>
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<DefaultCard
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title="How to change your billing information"
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description="Manage your billing information in the Scaleway console."
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url="/billing/how-to/change-billing-information/"
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label="See more"
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/>
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<DefaultCard
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title="Reading an invoice"
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description="Learn more about the information displayed in a Scaleway invoice."
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url="/billing/additional-content/reading-an-invoice/"
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label="See more"
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/>
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</Grid>
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## Billing troubleshooting pages
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- [Fix common billing issues](/billing/troubleshooting/fix-common-billing-issues/)
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- [I cannot add a payment method](/billing/troubleshooting/cannot-add-payment-method/)

‎pages/block-storage/troubleshooting/index.mdx‎

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---
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meta:
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title: Block Storage - Troubleshooting
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description: $desc Find troubleshooting resources for resolving issues with Scaleway Block Storage.
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content:
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paragraph: *desc
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dates:
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posted: 2025-03-12
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validation: 2025-03-12
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categories:
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- serverless
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---
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<ProductHeader
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productName="Block Storage troubleshooting"
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productLogo="blockStorage"
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description="Find resources for resolving issues with Scaleway Block Storage"
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/>
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## Featured Pages
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<Grid>
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<DefaultCard
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title="Block Storage FAQ"
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description="General info on Block Storage."
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url="/faq/block-storage/"
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label="See more"
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/>
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<DefaultCard
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title="Different Block Storage volume types"
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description="Learn about different types of blocks."
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url="/block-storage/reference-content/differences-between-5kiops-volumes/"
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label="See more"
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/>
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<DefaultCard
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title="Migrating from Instances API to Block Storage API"
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description="Advantages of migration."
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url="/#"
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label="See more"
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/>
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</Grid>

‎pages/container-registry/troubleshooting/index.mdx‎

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/>
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<DefaultCard
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description="Troubleshoot issues that may prevent you from pushing images to Scaleway's Container Registry."
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description="Fix issues when pushing images."
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url="/container-registry/troubleshooting/common-errors-when-pushing-images-to-container-registry/"
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label="See more"
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/>
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<DefaultCard
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title="Container Registry API documentation"
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description="Learn how to interact with Container Registry using the API."
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description="Use the API to interact with Registry."
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url="https://www.scaleway.com/en/developers/api/registry/"
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/>

‎pages/data-lab/troubleshooting/index.mdx‎

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h1: Distributed Data Lab Troubleshooting
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paragraph: Troubleshoot common issues with Scaleway Distributed Data Lab.
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dates:
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posted: 2025-03-13
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validation: 2025-03-13
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---
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<ProductHeader
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productName="Distributed Data Lab troubleshooting"
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productLogo="distributedDataLab"
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description="Find resources for resolving issues with Scaleway Distributed Data Lab."
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/>
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## Featured Pages
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<Grid>
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<DefaultCard
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title="Distributed Data Lab FAQ"
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description="General info on Data Labs."
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url="/faq/serverless-sql-databases/"
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label="See more"
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/>
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</Grid>
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## Distributed Data Lab troubleshooting pages
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- [Troubleshooting Distributed Data Lab execution issues](/data-lab/troubleshooting/cannot-run-data-lab/)

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