docs(gen): faq categories organization (#5993)

* docs(gen): faq categories organization

* Apply suggestions from code review

Co-authored-by: Néda <87707325+nerda-codes@users.noreply.github.com>

* review samy

Co-authored-by: SamyOubouaziz <soubouaziz@scaleway.com>

---------

Co-authored-by: Benedikt Rollik <brollik@scaleway.com>
Co-authored-by: Néda <87707325+nerda-codes@users.noreply.github.com>
Co-authored-by: SamyOubouaziz <soubouaziz@scaleway.com>

Author: 4 people

pages/account/faq.mdx

@@ -2,7 +2,7 @@
 title: Account FAQ
 description: Get answers to your most common account-related questions.
 dates:
-  validation: 2025-08-18
+  validation: 2025-12-19
 productIcon: AccountExperienceProductIcon
 ---
 
@@ -13,42 +13,17 @@ You can find your Organization ID in the [Settings](https://console.scaleway.com
 
 You can also click the **Copy ID** button next to the Organization name to do so.
 
-### Can I move a Project to another account?
-At this time, it is not possible to move a Project from one account to another.
-
-## Access and security
-
-### My account is locked. What should I do?
-If your account is locked, [contact our Support team](https://console.scaleway.com/support/tickets/create) to find out why it was locked and how to regain access.
-
-### I cannot access my account, but I am still being billed. How do I resolve this?
-First, you must contact the Support team to help you [unlock your account](/account/troubleshooting/cannot-log-into-my-account/). Once you have regained access, identify what resources are still running and delete them. You can also [close your account](/account/how-to/close-account), and have all your remaining resources automatically shut down.
-
-### I received a message saying that you have detected unusual activity on my account. What should I do?
-This type of error requires manual intervention from our agents. Contact our Support team via a ticket, informing us of the message you received, and requesting details about the lock and how to solve the problem.
-
-### How can I report spam content that I received?
-You can report spam easily by installing the Signal Spam plugin, which is available for web browsers, email clients, and iOS devices. The plugin, represented by an owl-shaped button, allows you to flag unwanted emails or malicious URLs (such as phishing or scams) directly from your inbox.
-
-When you report spam, your information is processed in real-time and shared with authorized entities that can take appropriate actions, such as identifying spammers, enforcing legal measures, and blacklisting harmful URLs. While Signal Spam does not filter emails or act as an antivirus, your reports help improve security measures and contribute to a safer online environment.
-
-To get started, install the [plugin](https://www.signal-spam.fr/en/nos-modules/) (available for Firefox, Chrome, Safari, and Opera browsers and Mac Mail, Outlook, and Thunderbird mail clients) or follow the official reporting path at [Signal Spam](https://www.signal-spam.fr/en/parcours-signalant/) for further support.
-
-### I don't seem to have access to my Organization's resources. What should I do?
-If you do not have access to certain Organization resources, you might not have the necessary [IAM](/iam/concepts/#iam) **permission set**.
-
-[Read the documentation on permission sets](/iam/reference-content/permission-sets/) to learn more about the different access levels.
-
-Contact an Organization Owner or a Member with the necessary permissions to request rights to the resources you need to access.
-
 ## Quotas and limitations
 
 ### How can I get more quotas?
 You can get more quotas by adding and verifying your [payment method](/billing/how-to/add-payment-method/) and [identity](/account/how-to/verify-identity/).
 
 If you have already completed these two steps and still need an increase in quotas, contact our [Support team](https://console.scaleway.com/support/tickets/create) and inform them which product you need more quotas for.
 
-## Account management
+## Usage and management
+
+### Can I move a Project to another account?
+At this time, it is not possible to move a Project from one account to another.
 
 ### Can I change my Organization's country?
 If you need to change your Organization's country and region, you must [create a support ticket](https://console.scaleway.com/support/tickets/create).
@@ -83,7 +58,7 @@ There is no process for transferring an Organization between accounts. You can,
 At this moment, it is not possible to move a resource from one Project to another.
 If you need to move a resource, you must delete it and create it again in the right Project.
 
-## Privacy
+## Privacy and safety
 
 ### I would like to delete my personal data
 Refer to the [How to delete your account and personal data](/account/how-to/close-account/) documentation.
@@ -92,7 +67,14 @@ Refer to the [How to delete your account and personal data](/account/how-to/clos
   Once you request the deletion of your account and personal data, you will no longer be able to access your account or invoices. The request will take at least 72 hours to be processed. You must make sure all your invoices are paid, and that you have not used any resources since the beginning of the current calendar month.
 </Message>
 
-## Support
+### How can I report spam sent to my mailbox?
+You can report spam easily by installing the Signal Spam plugin, which is available for web browsers, email clients, and iOS devices. The plugin, represented by an owl-shaped button, allows you to flag unwanted emails or malicious URLs (such as phishing or scams) directly from your inbox.
+
+When you report spam, your information is processed in real-time and shared with authorized entities that can take appropriate actions, such as identifying spammers, enforcing legal measures, and blacklisting harmful URLs. While Signal Spam does not filter emails or act as an antivirus, your reports help improve security measures and contribute to a safer online environment.
+
+To get started, install the [plugin](https://www.signal-spam.fr/en/nos-modules/) (available for Firefox, Chrome, Safari, and Opera browsers and Mac Mail, Outlook, and Thunderbird mail clients) or follow the official reporting path at [Signal Spam](https://www.signal-spam.fr/en/parcours-signalant/) for further support.
+
+## Support and troubleshooting
 
 ### What is my current support plan?
 You can find your support plan on [the support plan page within the Scaleway console](https://console.scaleway.com/support/plans). The free, Basic support plan is included for all Scaleway customers automatically.
@@ -126,4 +108,20 @@ To report abuse or suspicion of abuse from our network, open a new abuse report
 </Message>
 
 ### How frequently can I benefit from an architecture review?
-You can benefit from an architecture review every 6 months (maximum). Architecture reviews are available only after the third month of subscription to the Enterprise Plan. If you would like to benefit from an architecture review immediately after subscribing, reach out to your Customer Success Manager or [contact the Support team](/account/how-to/open-a-support-ticket/).
+You can benefit from an architecture review every 6 months (maximum). Architecture reviews are available only after the third month of subscription to the Enterprise Plan. If you would like to benefit from an architecture review immediately after subscribing, reach out to your Customer Success Manager or [contact the Support team](/account/how-to/open-a-support-ticket/).
+
+### I cannot access my account, but I am still being billed. How do I resolve this?
+First, you must contact the Support team to help you [unlock your account](/account/troubleshooting/cannot-log-into-my-account/). Once you have regained access, identify what resources are still running and delete them. You can also [close your account](/account/how-to/close-account), and have all your remaining resources automatically shut down.
+
+### My account is locked. What should I do?
+If your account is locked, [contact our Support team](https://console.scaleway.com/support/tickets/create) to find out why it was locked and how to regain access.
+
+### I received a message saying that you have detected unusual activity on my account. What should I do?
+This type of error requires manual intervention from our agents. Contact our Support team via a ticket, informing us of the message you received, and requesting details about the lock and how to solve the problem.
+
+### I don't seem to have access to my Organization's resources. What should I do?
+If you do not have access to certain Organization resources, you might not have the necessary [IAM](/iam/concepts/#iam) **permission set**.
+
+[Read the documentation on permission sets](/iam/reference-content/permission-sets/) to learn more about the different access levels.
+
+Contact an Organization Owner or a Member with the necessary permissions to request rights to the resources you need to access.

pages/apple-silicon/faq.mdx

@@ -50,16 +50,6 @@ You can back up your Mac mini using a backup solution of your choice. Examples i
 
 Both solutions allow you to store backups on our [Object Storage](/object-storage/quickstart/).
 
-## Quotas and limitations
-
-### How many public IP addresses can I assign to a Mac mini?
-Each Mac mini can have one IPv4 address and one IPv6 subnet (`/128`).
-
-## Compatibility and integration
-
-### Are Mac minis compatible with Private Networks?
-Yes, you can now activate the Private Networks feature on your Mac mini, and attach it to a Private Network so that it can securely communicate with other Scaleway resources. For full details, see the [Mac mini Private Networks documentation](/apple-silicon/how-to/use-private-networks/).
-
 ### Can I enable FileVault on a hosted Mac mini?
 [FileVault](https://support.apple.com/fr-fr/guide/mac-help/flvlt001/15.0/mac/15.0) is a macOS feature that encrypts your disk to protect your data. However, enabling FileVault requires entering a security key or password to unlock the disk and fully boot macOS. As a result, remote services such as Remote Desktop and SSH are unavailable until the key is entered.
 
@@ -71,3 +61,12 @@ It is not possible to disable SIP on a hosted Mac mini. Disabling SIP requires *
 
 If your application depends on SIP being disabled, the recommended workaround is to **run macOS in a virtual machine** where SIP can be disabled. We suggest using [UTM](/apple-silicon/how-to/setup-vm-with-utm/#installing-utm), an open-source virtualization solution for macOS. Detailed instructions on disabling SIP in UTM are available [here](https://docs.getutm.app/advanced/recovery/).
 
+## Quotas and limitations
+
+### How many public IP addresses can I assign to a Mac mini?
+Each Mac mini can have one IPv4 address and one IPv6 subnet (`/128`).
+
+## Compatibility and integration
+
+### Are Mac minis compatible with Private Networks?
+Yes, you can now activate the Private Networks feature on your Mac mini, and attach it to a Private Network so that it can securely communicate with other Scaleway resources. For full details, see the [Mac mini Private Networks documentation](/apple-silicon/how-to/use-private-networks/).

pages/clusters-for-kafka/faq.mdx

@@ -2,33 +2,17 @@
 title: Clusters for Apache Kafka® FAQ
 description: Get answers to all your questions about Scaleway Clusters for Apache Kafka®
 dates:
-  validation: 2025-11-26
+  validation: 2025-12-17
   posted: 2025-09-15
 productIcon: ManagedKafkaProductIcon
 ---
 
-## General
+## Overview
 
 ### What is Clusters for Apache Kafka®?
 
 Clusters for Apache Kafka® is Scaleway's product to provide a secure, fully-managed infrastructure for your Apache Kafka® deployments. With our clusters, you can create data pipelines and event-driven architectures that run natively on Apache Kafka®, without having to manage the underlying infrastructure. This product is currently in Public Beta.
 
-### How do I use my cluster, and how can I connect to it?
-
-To use your cluster, you first [connect](/clusters-for-kafka/how-to/connect-to-cluster/) via the Kafka CLI or any Kafka-supported programming language. The connection is secured, and requires the appropriate credentials, certificate, and endpoint provided by Scaleway. All configuration is done through a Kafka client, allowing you to manage topics, producers, and consumers easily. This flexibility ensures seamless integration with your applications and workflows.
-
-### What limitations apply during the Public Beta?
-
-The following limitations apply to Clusters for Apache Kafka® in its current Public Beta phase:
-
-- Only one Kafka version is supported.
-- Clusters can only be provisioned with either one or three nodes (brokers).
-- The number of nodes cannot be modified after creation of the cluster.
-- Connectivity to the cluster is facilitated exclusively through Private Networks.
-- Only one set of credentials (username and password) can be created per cluster.
-
-We aim to improve and develop the product based on feedback received during the beta stage.
-
 ### Is Scaleway's Clusters for Apache Kafka® based on the open-source Kafka framework?
 
 Yes, Scaleway's Clusters for Apache Kafka is built on the open-source Apache Kafka framework. We use the Kafka API to ensure compatibility and leverage the robust features of the open-source ecosystem.
@@ -43,9 +27,28 @@ Apache Kafka, RabbitMQ, and NATS are all messaging systems but serve different p
 
 Each system has its own strengths and is suited to different use cases depending on the requirements of the application.
 
-## Billing
+## Getting started
+
+### How do I use my cluster, and how can I connect to it?
+
+To use your cluster, you first [connect](/clusters-for-kafka/how-to/connect-to-cluster/) via the Kafka CLI or any Kafka-supported programming language. The connection is secured, and requires the appropriate credentials, certificate, and endpoint provided by Scaleway. All configuration is done through a Kafka client, allowing you to manage topics, producers, and consumers easily. This flexibility ensures seamless integration with your applications and workflows.
+
+## Pricing and billing
 
 ### How am I billed for Clusters for Apache Kafka®?
 
 See our dedicated [pricing page](https://www.scaleway.com/en/pricing/) for information on billing.
 
+## Quotas and limitations
+
+### What limitations apply during the Public Beta?
+
+The following limitations apply to Clusters for Apache Kafka® in its current Public Beta phase:
+
+- Only one Kafka version is supported
+- Clusters can only be provisioned with either one or three nodes (brokers)
+- The number of nodes cannot be modified after cluster creation
+- Connectivity to the cluster is facilitated exclusively through Private Networks
+- Only one set of credentials (username and password) can be created per cluster
+
+We aim to improve and develop the product based on feedback received during the beta stage.

pages/dedibox-vps/faq.mdx

@@ -93,4 +93,4 @@ The speed of your connection will return to normal at the start of the next bill
 For security reasons, the SMTP ports of your Dedibox VPS are blocked, and it is not possible to send email from your virtual machine.
 
 ### How do I manage my Dedibox VPS?
-You can manage your Dedibox VPS from the Dedibox console for administrative tasks such as restarting or reinstalling. For advanced users who prefer command-line interaction, you have full access as the root user via SSH.
+You can manage your Dedibox VPS from the Dedibox console for administrative tasks such as restarting or reinstalling. For advanced users who prefer command-line interaction, you have full access as the root user via SSH.

pages/environmental-footprint/faq.mdx

@@ -1,24 +1,26 @@
 ---
 title: Environmental Footprint FAQ
-description: Get answers to the most frequently asked questions about Scaleway Environmental Footprint calculator.
+description: Get answers to the most frequently asked questions about the Scaleway Environmental Footprint calculator.
 dates:
   validation: 2025-08-05
 productIcon: EnvironmentalFootprintCalculatorProductIcon
 ---
 
-## How is my environmental footprint calculated?
+## Overview
+
+### How is my environmental footprint calculated?
 
 Our calculation methodology was developed in collaboration with the green IT specialist consultancy firm [IJO](https://ijo.tech/index.html), ensuring a rigorous and expert-validated approach to assessing environmental impact accurately and transparently.
 
 Our methodology is based on the ADEME (French Government Agency for Ecological Transition) [Product Category Rules (PCR) for Datacenter and Cloud services](https://librairie.ademe.fr/produire-autremenqt6105-methodological-standard-for-the-environmental-assessment-of-datacenter-it-hosting-services-and-cloud-services.html), which provide a standardized framework for calculating and reporting the environmental impact of data centers and cloud services. These rules are designed to ensure consistency, transparency, and comparability in the assessment of environmental footprints across the industry.
 
 Refer to the [environmental footprint calculation breakdown](/environmental-footprint/additional-content/environmental-footprint-calculator) for a detailed report of how our calculations are made and what data is used.
 
-## Why does my environmental impact data vary over time?
+### Why does my environmental impact data vary over time?
 
 Your environmental impact data may change due to updates in the energy mix of data center locations, adjustments to PUE, or enhancements in our calculation methodology. These updates ensure that your reports reflect the most accurate and up-to-date information, enhancing transparency and trust in our reporting system.
 
-## Is hardware equipment recycled at Scaleway?
+### Is hardware equipment recycled at Scaleway?
 
 Scaleway is committed to responsible hardware recycling practices.