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@@ -46,7 +46,7 @@ Your budget, denominated in euros, represents the limit for your expenses. Simul
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<Messagetype="important">
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- Billing alerts only provide a rough estimate of what may be charged to your monthly invoice. Additional costs related to your usage before the alert is triggered may still appear on your invoice after the alert is generated. Only your monthly invoice is considered legally valid.
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- The alerts do not take discounts into consideration. This means that you will receive an alert only once you have consumed a percentage of your budget after consuming the entire discount. For example:
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- The alerts do not take discounts into consideration. This means that you will receive an alert only once you have consumed a percentage of your budget after consuming the entire discount. For example:
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- If you have a discount of €100 applied to your account,
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- and set an alert to be triggered when you reach 100% of a €150 budget,
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- once you have spent €150 more than your €100 discount and reached a total of €250 in consumption (100%), you will receive the alert.
Copy file name to clipboardExpand all lines: pages/billing/troubleshooting/fix-common-billing-issues.mdx
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@@ -3,7 +3,7 @@ title: Fix common billing issues
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description: Troubleshoot issues preventing you from paying your Scaleway invoice.
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tags: billing credit card invoice
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dates:
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validation: 2025-02-24
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validation: 2025-09-03
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posted: 2025-02-24
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---
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@@ -14,7 +14,7 @@ Your payment may have failed due to insufficient funds, an issue with your payme
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### Solution
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**If you are paying by credit card, try the following:**
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- Ensure you have enough funds in your bank account.
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- Ensure you have enough funds in your bank account.
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- If payment still does not work, the reason for the failure is indicated in the error message in the console
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<Messagetype="tip">
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A `card_declined` error message means the payment was refused by your bank. Contact your bank for more details.
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### Solution
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**Verify your billing email address:**
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- Check the [billing contact](/billing/faq/#how-can-i-add-a-billing-contact-to-my-account) section in your Scaleway console to ensure the email address is correct.
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- Check the [billing contact](/billing/faq/#how-can-i-add-a-billing-contact-to-my-account) section in your Scaleway console to ensure the email address is correct.
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- Check your spam or junk folder.
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<Messagetype="tip">
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You can also [download the your invoices](/billing/how-to/download-an-invoice/) from the console.
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</Message>
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## I have no access to my invoices
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## I have no access to my invoices
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### Cause
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Access to invoices is restricted based on your role and permissions within the Scaleway Organization. Only users with the necessary IAM rights can view the billing section.
@@ -59,8 +59,8 @@ Some resources may continue to generate charges even after deletion. Common reas
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-**Volumes and snapshots**: detached volumes or stored snapshots from deleted Instances may still incur storage charges.
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-**Pro-rata billing**: Scaleway operates on a pay-as-you-go model, so you may receive an invoice for usage incurred before deletion, even if the resource was removed before the end of the billing cycle.
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### Solution
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**Verify deleted resources:**
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### Solution
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**Verify deleted resources:**
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- Check your Scaleway console to ensure that all associated resources (e.g., servers, IPs, volumes, snapshots) have been fully deleted.
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- Review your billing details.
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@@ -73,4 +73,4 @@ Your voucher code may be incorrect, expired, or not applicable to your resources
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**Verify the voucher code:**
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- Double-check that you entered the code correctly without any typos.
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- Check the [voucher scope](/billing/how-to/redeem-voucher-code/#understanding-voucher-scope)
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If you still need help with your voucher code, contact our Support team.
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If you still need help with your voucher code, contact our Support team.
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